I'll just post my email to them as apparently it's impossible to speak with a Manager. Let's see if they take responsibility and fix this hookup issue.
Please forward this to a manager.
I am supposed to have internet hooked up today April 15th between 8-11am. I have my DSL service from TekSaavy disconnecting today.
How on earth do you think it's acceptable business practice to send an email 1 business day before my service is to be hooked up asking me to call you?
If this clarification you needed with Rogers was important enough to delay my internet hookup by 24-72 hours why aren't you picking up the phone and calling me on Friday. If anyone on my company sales or customer service team sent out an email to one of our customers with something important as this and didn't follow up with a phone call I would have fired him without hesitation. This is not how businesses communicate with their customers.
There is no issue with my address. This is how i'm listed with the post office. I also indicated on my initial order that it was the top floor on the questionnaire. If there was an issue why wasn't this addressed much earlier so as to not disrupt my service order? An email at 4:30pm on Friday is absurd.
I have a home based office and rely on internet to conduct business throughout the day. What's even more infuriating is that you are now telling me you can't have someone out here today and maybe not even tomorrow. That is unacceptable. You guys dropped the ball here and you need to fix it and have a Rogers technician here immediately. I cannot go days without internet.
This is a real bad start to our relationship. I switched my service from Teksaavy to join your service.
Here is my contact info:
Have a manager call me immediately to discuss how this is going to be resolved quickly.