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Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)said by telcodad:said by mountlaurel :Hopefully our day (Garden State) is still on for next Tuesday (16 APR 2013) for Cable card update. From this item posted yesterday on the Comcast Help and Support Forum, it looks like your area's update is still on schedule for next week: From: » forums.comcast.com/t5/Xf ··· 7#M72435From ComcastTeds 4-12-2013 3:13 PM :
Oh well, sorry, but it appears that the update for the Garden State system has just been postponed yet again: From: » forums.comcast.com/t5/Xf ··· 3#M72611From ComcastTeds 4-15-2013 12:30 PM : Apologies to our customers in the NJ areas listed above; our local management team in NJ has postponed the delivery of the referenced update for now due to some higher priority business needs and to address some customer facing issues.
As I get additional updates I will provide them here. Thanks. |
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I'm stunned and appalled by what just happened. |
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Jim184 join:2013-04-11 Barnegat, NJ |
to telcodad
I understand that x1 has it's issues but so dose the menu system that we have right now. But comcast is touting that the x1 system is infinitely better than the menu system we have now and they don't mind telling you that if you don't like your current menu system you can pay for professional installation to get the new x1 system. basically though my beef is the length of time this is taken also when they first roll this out they never mentioned that it would cost you more money to get these features and benefits that they were saying they were going to give you. |
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mountlaurel to telcodad
Anon
2013-Apr-16 7:52 am
to telcodad
I knew it didn't happen when about 6:34 AM this morning I was watching "Action News" (Ch 806) and received the "Black Screen". Then I checked the Software and it stayed the same. |
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to Jim184
said by Jim184:I understand that x1 has it's issues but so dose the menu system that we have right now. But comcast is touting that the x1 system is infinitely better than the menu system we have now and they don't mind telling you that if you don't like your current menu system you can pay for professional installation to get the new x1 system. basically though my beef is the length of time this is taken also when they first roll this out they never mentioned that it would cost you more money to get these features and benefits that they were saying they were going to give you. Agreed. It wasn't supposed to be anything premium, and as we know they will eventually roll out X1 to existing RNG hardware, so it will at some point become quite a bit less premium. |
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to mountlaurel
mountlaurel, by the way I haven't gotten a black screen yet on my TiVo's or on my RNG200N. I'm really sorry about the delay. I know that if this had happened to me again for the fourth time, I'd be ticked off to put it mildly and PG. |
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Jim184 join:2013-04-11 Barnegat, NJ |
to mountlaurel
Mountlaurel, I wish I felt your pain. If only NJ Comcast management decided to halt the update a few days earlier. I would have .25 and be a lot happier. Though Mike would be ticked. Hopefully you'll get your update soon |
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My new mission is to get Xfinity On Demand for the TiVo Premiere. After that, get Comcast to convert to MPEG4 for all HD channels across the board |
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mountlaurel
Anon
2013-Apr-19 8:01 am
Mike-Wolf, can you work your magic and try to find out when the Garden State, NJ customers will receive the "Cable card" software update. This is driving me crazy with my TIVO Premiere get the message "Channel Not Available" It was happening a lot last night to "Comcast Sportsnet" - ch. 847. I couldn't even watch the Flyers game at all at one point. Thanks |
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I'll see what I can do, I just need to find my whips and chains Really sorry about the cablecard issue your having. An idea I had was to run down by you and retrieve the card and either upgrade it in my area or swap it with an updated card, or run down and pick up your TiVo, bring it up by me and hook it up in my area so it would update the firmware, then run it back down by you. However I don't know if Comcast would have a hissy fit. |
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mountlaurel
Anon
2013-Apr-20 8:38 am
Thanks Mike Wolf. I'll just wait for the Cable Card upgrade. It's funny didn't have No problems last night. It comes when you least expect it (Channel Unavailable - Message). I do check the comcast.net forum thread on this frequently. |
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Jim184 join:2013-04-11 Barnegat, NJ |
to Mike Wolf
Mike updating his card that way would not work because Comcast could tell that card dose not belong in that aera. Even if it did update It may not work in his area anymore Because they are not set up For the new updates. But that was a very gracious gesture on your part so thank you.. |
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I figured that might be the case Jim, but I figured it would be worth a shot, I mean it would be better then letting mountlaurel suffer because of some dumb decision by an uninformed Comcast decision maker. |
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mountlaurel
Anon
2013-Apr-21 9:47 am
This is Cable Card software update should resolve the "Black Screen" and "channels not Available" problems-correct??? with TIVO Premiere's |
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Yes mountlaurel. I haven't gotten a black screen or "channel not available" message yet. The vendor, ie Cisco, created and designed the new firmware that fixes the authorization error that we are talking about here, back in April of 2011, a month after I complained to Ted Hodgins in his Comcast Voices blog. The problem was Comcast is just now pushing that firmware out to our area 2 years later. Here is the release notes » tools.cisco.com/search/d ··· W8UiSfyS which addresses the black screen troubles. |
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mountlaurel
Anon
2013-Apr-22 7:51 am
I appreciate all the feedback for this problem. Funny thing is all day Sunday it never happened once (either of the two). |
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Maybe Comcast figured out the cause of it and fixed it without having to push the new firmware. |
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mountlaurel
Anon
2013-Apr-23 8:29 am
Mike - Thought so too, but it happened last night switching back from ch 890 (TCM HD) to ch 847 (Comcast Sportsnet). The same old "Channel not available" message. Need Cable card firmware update pushed to Comcast of Garden State, NJ customers soon!!! |
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FYI - The latest update on the S26 deployment: From: » forums.comcast.com/t5/Xf ··· 9#M74247From ComcastTeds 5-10-2013 2:34 PM
SCHEDULE UPDATE
Customers in the areas listed below are currently scheduled to get the referenced on-screen guide updates and new features next week.
LOUISIANA Calhoun, Collinston, Downsville. Eros, Monroe, Richwood, Sterlington, West Monroe
MISSISSIPPI Bolton, Brandon, Byram, Canton, Clinton, Flora, Florence, Flowood, Goodman, Laurel, Jackson, Madison, Meridian, Pearl, Pelahatchie, Pickens, Puckett, Raymond, Richland, Ridgeland, Star, Terry, Tougaloo, Utica, Whitfield
Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide
Additional locations will be announced as they are confirmed. All locations are expected to be completed this year. Thanks for your patience. |
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telcodad |
FYI - The latest update on the S26 deployment: From: » forums.comcast.com/t5/Xf ··· 3#M74910From ComcastTeds 5-21-2013 3:35 PM
... Memphis schedule was moved to the first week of June.
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