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telcodad
MVM
join:2011-09-16
Lincroft, NJ

telcodad

MVM

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

said by telcodad:

said by mountlaurel :

Hopefully our day (Garden State) is still on for next Tuesday (16 APR 2013) for Cable card update.

From this item posted yesterday on the Comcast Help and Support Forum, it looks like your area's update is still on schedule for next week:

From: »forums.comcast.com/t5/Xf ··· 7#M72435
From ComcastTeds
4-12-2013 3:13 PM
:

Oh well, sorry, but it appears that the update for the Garden State system has just been postponed yet again:

From: »forums.comcast.com/t5/Xf ··· 3#M72611
From ComcastTeds
4-15-2013 12:30 PM
:
Apologies to our customers in the NJ areas listed above; our local management team in NJ has postponed the delivery of the referenced update for now due to some higher priority business needs and to address some customer facing issues.

As I get additional updates I will provide them here. Thanks.

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

I'm stunned and appalled by what just happened.
Jim184
join:2013-04-11
Barnegat, NJ

Jim184 to telcodad

Member

to telcodad
I understand that x1 has it's issues but so dose the menu system that we have right now. But comcast is touting that the x1 system is infinitely better than the menu system we have now and they don't mind telling you that if you don't like your current menu system you can pay for professional installation to get the new x1 system. basically though my beef is the length of time this is taken also when they first roll this out they never mentioned that it would cost you more money to get these features and benefits that they were saying they were going to give you.

mountlaurel
@army.mil

mountlaurel to telcodad

Anon

to telcodad
I knew it didn't happen when about 6:34 AM this morning I was watching "Action News" (Ch 806) and received the "Black Screen". Then I checked the Software and it stayed the same.
SpHeRe31459
Premium Member
join:2002-10-09
Sacramento, CA

SpHeRe31459 to Jim184

Premium Member

to Jim184
said by Jim184:

I understand that x1 has it's issues but so dose the menu system that we have right now. But comcast is touting that the x1 system is infinitely better than the menu system we have now and they don't mind telling you that if you don't like your current menu system you can pay for professional installation to get the new x1 system. basically though my beef is the length of time this is taken also when they first roll this out they never mentioned that it would cost you more money to get these features and benefits that they were saying they were going to give you.

Agreed. It wasn't supposed to be anything premium, and as we know they will eventually roll out X1 to existing RNG hardware, so it will at some point become quite a bit less premium.

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf to mountlaurel

Member

to mountlaurel
mountlaurel, by the way I haven't gotten a black screen yet on my TiVo's or on my RNG200N. I'm really sorry about the delay. I know that if this had happened to me again for the fourth time, I'd be ticked off to put it mildly and PG.
Jim184
join:2013-04-11
Barnegat, NJ

Jim184 to mountlaurel

Member

to mountlaurel
Mountlaurel, I wish I felt your pain. If only NJ Comcast management decided to halt the update a few days earlier. I would have .25 and be a lot happier. Though Mike would be ticked. Hopefully you'll get your update soon

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

My new mission is to get Xfinity On Demand for the TiVo Premiere. After that, get Comcast to convert to MPEG4 for all HD channels across the board

mountlaurel
@army.mil

mountlaurel

Anon

Mike-Wolf, can you work your magic and try to find out when the Garden State, NJ customers will receive the "Cable card" software update. This is driving me crazy with my TIVO Premiere get the message "Channel Not Available" It was happening a lot last night to "Comcast Sportsnet" - ch. 847. I couldn't even watch the Flyers game at all at one point. Thanks

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

I'll see what I can do, I just need to find my whips and chains

Really sorry about the cablecard issue your having. An idea I had was to run down by you and retrieve the card and either upgrade it in my area or swap it with an updated card, or run down and pick up your TiVo, bring it up by me and hook it up in my area so it would update the firmware, then run it back down by you. However I don't know if Comcast would have a hissy fit.

mountlaurel
@comcast.net

mountlaurel

Anon

Thanks Mike Wolf. I'll just wait for the Cable Card upgrade. It's funny didn't have No problems last night. It comes when you least expect it (Channel Unavailable - Message). I do check the comcast.net forum thread on this frequently.
Jim184
join:2013-04-11
Barnegat, NJ

Jim184 to Mike Wolf

Member

to Mike Wolf
Mike updating his card that way would not work because Comcast could tell that card dose not belong in that aera. Even if it did update It may not work in his area anymore Because they are not set up For the new updates. But that was a very gracious gesture on your part so thank you..

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

I figured that might be the case Jim, but I figured it would be worth a shot, I mean it would be better then letting mountlaurel suffer because of some dumb decision by an uninformed Comcast decision maker.

mountlaurel
@comcast.net

mountlaurel

Anon

This is Cable Card software update should resolve the "Black Screen" and "channels not Available" problems-correct??? with TIVO Premiere's

Mike Wolf
join:2009-05-24
Tuckerton, NJ

1 edit

Mike Wolf

Member

Yes mountlaurel. I haven't gotten a black screen or "channel not available" message yet.
The vendor, ie Cisco, created and designed the new firmware that fixes the authorization error that we are talking about here, back in April of 2011, a month after I complained to Ted Hodgins in his Comcast Voices blog. The problem was Comcast is just now pushing that firmware out to our area 2 years later. Here is the release notes »tools.cisco.com/search/d ··· W8UiSfyS which addresses the black screen troubles.

mountlaurel
@army.mil

mountlaurel

Anon

I appreciate all the feedback for this problem. Funny thing is all day Sunday it never happened once (either of the two).

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

Maybe Comcast figured out the cause of it and fixed it without having to push the new firmware.

mountlaurel
@army.mil

mountlaurel

Anon

Mike - Thought so too, but it happened last night switching back from ch 890 (TCM HD) to ch 847 (Comcast Sportsnet). The same old "Channel not available" message. Need Cable card firmware update pushed to Comcast of Garden State, NJ customers soon!!!

telcodad
MVM
join:2011-09-16
Lincroft, NJ

telcodad

MVM

FYI - The latest update on the S26 deployment:

From: »forums.comcast.com/t5/Xf ··· 9#M74247
From ComcastTeds
5-10-2013 2:34 PM

SCHEDULE UPDATE

Customers in the areas listed below are currently scheduled to get the referenced on-screen guide updates and new features next week.

LOUISIANA
Calhoun, Collinston, Downsville. Eros, Monroe, Richwood, Sterlington, West Monroe

MISSISSIPPI
Bolton, Brandon, Byram, Canton, Clinton, Flora, Florence, Flowood, Goodman, Laurel, Jackson, Madison, Meridian, Pearl, Pelahatchie, Pickens, Puckett, Raymond, Richland, Ridgeland, Star, Terry, Tougaloo, Utica, Whitfield

Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide

Additional locations will be announced as they are confirmed. All locations are expected to be completed this year. Thanks for your patience.
telcodad

telcodad

MVM

FYI - The latest update on the S26 deployment:

From: »forums.comcast.com/t5/Xf ··· 3#M74910
From ComcastTeds
5-21-2013 3:35 PM

... Memphis schedule was moved to the first week of June.