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rlstjohn

join:2005-03-09
Odenton, MD

[DVR] Cannot Delete Recorded Programs on DVR

All:

I have Cisco boxes and on one of them I cannot delete recorded programs. I'll remove the program or select the entire series and delete them, but they will still remain in the menu although the actual recording will not be there. However, even thought they appear to be there, when I attempt to play them, the actual recording doesn't exist. I've tried the "fix DVR" option which basically just re-sets this, but no luck. Has anyone else had these problems or figured out a fix? I have yet to call VZ about this, but figured I'd give the forum a shot first. Also, I do have an external SATA drive attached to the DVR, but have never had any issues with that. Thanks

Robert


coma9

join:2013-02-05
United State

Call the FSC and ask them to perform a factory reset on the DVR, which will clear all recordings and restore everything to default. If still having issues, get it replaced for free.