said by TH47:
And another thing.
If they recorded the "verbal agreement", do you remember being told that it would be recorded?
1) A verbal agreement is a binding contract the same way as a written one.
2) In Canada you can record a phone conversion as long as one party is aware, in the case of 2 parties, you can record a phone conversation (legally) even without warning the other party.
Where it is illegal is when there is a 3rd party. If Part 1 records conversation between party 2 and 3.
So when making the agreement / contract if you were aware of the penalties I guess there is nothing much you can fight for.
And besides, what the hell kind of company makes verbal agreements with another company - that's not the norm. But nonetheless it is still valid ! Any agreement between 2 parties, verbal or written, written on paper, toilet paper, bark of a tree or even a piece of pancake, is a legal contract the moment both parties agree on the terms.