We had that problem ourselves.
Despite my husband not having any contact with his father since his 12th birthday, Rogers somehow managed to lock my husband out of his own Rogers account. The Rogers CSRs kept stating his father opened it for him (which was false), and that his father needed to approve any changes to the account.
Took a good 3 hours on the phone to get them to fix it. Very pathetic, and worrying due to privacy issues.
Unfortunately, they have systemic privacy issues like this.
Someone managed to cancel my CGO co-founder's internet account, without being registered on the account. Luckily, he found out beforehand due to Rogers disabling the counter for those who cancel their accounts, so was able to get it resolved prior to it being cut. They did however, give him a total runaround in trying to find out WHY this happened.--
Battle.net Tech Support MVP