 Rattler
join:2001-04-13
Havertown, PA |
to OwlSaver
Re: Verizon is Offering to Change STB because of Lineup changesSTB exchange update...
Much to my amazement (considering some of the issues I've had with V* billing in the past) my new bill was just posted and the billing amount is correct, listing only one DVR. I went to the "My Equipment" page and the old 6146 DVR is gone, only the new 7232 shows. With all the broo-ha-ha I went through with this exchange, I expected a few months of phone calls to get it straightened out.
The only thing still hanging is that the order conf # still shows active but with nothing on it and the date has changed from 06/11 to 03/20 (which is when they shipped the new box to me).
Bottom line , it seems to have worked out OK. |
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ChadH
Anon
2013-Apr-17 12:13 am
said by Rattler:STB exchange update...
Much to my amazement (considering some of the issues I've had with V* billing in the past) my new bill was just posted and the billing amount is correct, listing only one DVR. I went to the "My Equipment" page and the old 6146 DVR is gone, only the new 7232 shows. With all the broo-ha-ha I went through with this exchange, I expected a few months of phone calls to get it straightened out.
The only thing still hanging is that the order conf # still shows active but with nothing on it and the date has changed from 06/11 to 03/20 (which is when they shipped the new box to me).
Bottom line , it seems to have worked out OK.
Just out of curiosity, how long did it take for you to get your STB? I put my order in last Wednesday. Thanks. |
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to Rattler
said by Rattler:STB exchange update...
Much to my amazement (considering some of the issues I've had with V* billing in the past) my new bill was just posted and the billing amount is correct, listing only one DVR. I went to the "My Equipment" page and the old 6146 DVR is gone, only the new 7232 shows. With all the broo-ha-ha I went through with this exchange, I expected a few months of phone calls to get it straightened out.
The only thing still hanging is that the order conf # still shows active but with nothing on it and the date has changed from 06/11 to 03/20 (which is when they shipped the new box to me).
Bottom line , it seems to have worked out OK.
Just out of curiosity, how long did it take for you to get your new STB? I ordered mine through the exchange last Wednesday. Thanks. |
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 matcarl
Premium Member
join:2007-03-09
Franklin Square, NY |
to ChadH
Channels still not converted as of Wednesday morning in VHO5 |
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 SeattleMattStreaming Tech Director
Premium Member
join:2001-12-28
Seattle, WA |
It did say "on or after" 4/15....  After could be a looonnnnnng time. |
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matcarl
Premium Member
join:2007-03-09
Franklin Square, NY |
matcarl
Premium Member
2013-Apr-17 6:51 am
Yes, it also didn't mention the year, LOL. |
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Rattler
join:2001-04-13
Havertown, PA |
to BlackNGold29
said by BlackNGold29:Just out of curiosity, how long did it take for you to get your new STB? I ordered mine through the exchange last Wednesday. Thanks.
I ordered it, through the menu on the DVR on 03/13 (Wed). They shipped the replacement on 03/20 and I received it on 03/21 (I am locate only about 30 miles from the V* distribution center). So, it took basically 1 week. The problem I had was that the date associated with my conf#, on the website, said It would be shipped on 06/11. When I called V*, the CSR said there was nothing associated with that number so there were a few added calls involved and it just showed up at my doorstep, out of the blue. |
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Keith A
Anon
2013-Apr-30 2:08 pm
I have a 64xx box and Ultimate HD, but until last week the menu option kept coming back saying I didn't qualify for the upgrade. Last week when I tried it yet again, and it finally said I qualified, but that the programming changes were postponed so I didn't need a new box to keep receiving all the channels. It allowed me to go ahead and order new boxes though anyways, so I did. It said it would take about a month to get the new boxes, but at least it finally worked. |
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