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applerule

join:2012-12-23
Mars Hill, NC
Reviews:
·US Cellular
·Frontier Communi..
·Millenicom

[DIRECTV] DirecTV Protection Plan price increase...is it needed?


DirecTV letter
I'm pretty new to the satellite TV world...and when I signed up for satellite and got my first bill, I noticed this protection plan on there. I've thought about cancelling it, but before I do I figured I'd ask what others are doing. Especially with the price increase it doesn't seem very logical to me to even keep it.

$7.99/mo seems excessive...especially considering that my entire bill is only $60/mo (until the 12mo promo runs out).


Uncle Paul

join:2003-02-04
USA
kudos:1

Re: [DIRECTV] DirecTV Protection Plan price increase...is it nee

I feel it's an utter bogus fee. The idea that I have to pay a tech $50 to come out to tell me my box is screwed up then pay to ship and exchange a new box that I'm LEASING when I've done nothing to cause the problem really just rubs me the wrong way.

They added the new box every two years because people would leave when they found out they had to pay for the new boxes. As far as I know the only thing the protection plan really covers is the tech coming to check and free cross shipping to exchange boxes.



obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Verizon FiOS
reply to applerule

I think its bogus. My parents had Directv for about 5 years and never had a problem. I have directv now and don't have the plan. I've had directv for more than a year. I figure if something breaks and I need to call direct and pay them $100 that I'm still ahead than paying $100 a year.


westdc

join:2009-01-25
Amissville, VA
kudos:1
reply to applerule

Your spending $95.88 a year to get a chance to be in another 2 yr commitment it's a D* Win & Win for them.



SoonerAl
Premium,MVM
join:2002-07-23
Norman, OK
kudos:5
reply to applerule

IMHO think it depends partly on where you live. I happen to have the protection plan just because we have high incidents of large hail here particularly this time of year and in the early fall. That can easily take out an antenna and LNB so I feel comfortable paying for the plan just for that reason.



Steve Mehs
Gun Control Is Using A Steady Hand
Premium
join:2005-07-16
kudos:1
reply to applerule

As someone who firmly believes that all of these extended warranties and service plans are a complete ripoff and do nothing but increase the bottom line of the company offering them, I absolutely refuse to get any of them.

I refused the DirecTV service Plan, I refused the insurance from Sprint and Verizon with smartphones, I refuse the $2 disc protection when I buy movies and video games at Best Buy and in 2008 I refused the five year extended warranty on my $42,000 luxury SUV, that I spent almost an hour trying to decline before the salesman finally gave up. The salesman’s final offer was cheaper than employee cost as he brought up and showed me his own information at one point. That right there goes to show you how much profit is gained from these things. Provided my car doesn’t take a shit between now and July 21, I made the right decision. I would NEVER EVER pay so much as a single penny for any of these rip offs.
--
Dale Jr, Riding Daddys Coattails Since February 18, 2001!


ke4pym
Premium
join:2004-07-24
Charlotte, NC
Reviews:
·VOIPO
·ooma
·Verizon Broadban..
·Northland Cable ..
·Time Warner Cable
reply to applerule

I've replaced 2 DVR's (fan failure + overheat = busted DVR) and an LNB under this plan. Plus, had them come out to realign the dish before I got my meter 2x.

So, its worked out for me. Not sure about the free gear every 2 years.

I've got some stored content I don't want to lose until I have too. So, in no rush for new hardware. Though the HR44 sure looks purdy.

I'd bet if you're paying full price for a plan and you call them up and say "What promotions is my account eligble for right now" they could probably come up with 5-10 bucks off and BAM. You're better off.


np23

join:2005-10-28
united state
reply to applerule

It's worth it when you have owned receivers because the replacement will be owned.



michaelp95
Premium
join:2001-08-23
Tucson, AZ
reply to applerule

Plus the equipment upgrade can just be the same refurbished DVR you already have.



Uncle Paul

join:2003-02-04
USA
kudos:1
reply to applerule

Can you not opt for the service plan 3 months before the end of your contract and use it to get the upgrade?



newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
reply to applerule

Congratulation DirecTV ... you've convinced me to cancel the Protection Plan.



pende_tim
Premium
join:2004-01-04
Andover, NJ
kudos:1
Reviews:
·Comcast
reply to applerule

I just fired off an email to them about this and pointed out they did not ask me so obviously they did not listen to any feed back from me.

Alos pointed out to them that thes is a 33% increase in this fee and is the second one in 2 months following the sports package $2.00 increase.

Explained to them that letting me lease new receivers in exchange for a 2 year contract without any of the promotional pricing that new customers receive is a non-starter. If I want new receivers, I will cancel and go back to cable for a while and then maybe sign up as a new customer later.

Also pointed out that my receivers are kept secure in a cabinet under my TV so the probability of accidental damage is pretty slim. Worst case is they are stolen or damaged in a flood, in which case my homeowners insurance/flood insurance will cover the cost.
--
The difference between genius and stupidity is that genius has its limits.



protect this

@verizon.net
reply to applerule

I just got a similar email - but no "credit" offer, just notice that as of May 16th I will be paying $2.00 more per month.

It took me about 10 seconds to decide to log on to my DTV account and cancel the protection plan.

I wonder if they a "listening" to me know?

Pfffffffttttttttt



pende_tim
Premium
join:2004-01-04
Andover, NJ
kudos:1
Reviews:
·Comcast
reply to pende_tim

Here is DirecTV's response:

Response Via Email(Ashley G (ID V1016)) - 04/23/2013 09:17 PM
Dear Mr. Pender,

Thank you for writing. I understand your concerns about the upcoming changes to the PROTECTION PLAN. I realize how frustrating pricing changes can be. By making this change it was not our intention to cause any inconvenience to our customers. We do our best to ensure that we are offering the best possible service at the best price possible. I have reviewed your account and I am happy to assist you.

We want to continue to provide the level of service you've come to love and expect from DIRECTV. As such, weve added additional benefits to the already great equipment coverage the PROTECTION PLAN provides, including equipment upgrades every 2 years with no up front costs, and coverage for accidental and unintentional damage that happens to your DIRECTV system which was not previously covered. Please note this is the first price increase in the 11 years of the PROTECTION PLAN. The pricing is scheduled to go into effect on 05/16/13. Also, allow me to explain that there is no 24 month agreement that you must accept with these changes. The 24 month agreement would only come into play if you took advantage of the $0 or discounted equipment upgrades. I am very sorry for any confusion
there has been.

These changes are based on feedback from our customers for services and offers they were wanting. DIRECTV strives to provide all of our customers an unparalleled TV experience at the most reasonable value, and while the costs of services like this one may rise, we remain committed to providing our customers with the best entertainment experience possible.

Nevertheless, Mr. Pender, we certainly value your feedback and concerns about the upcoming changes. I have forwarded your comments to management for review; please rest assured your voice is being heard and many of the changes we make are a direct result of the comments and suggestions we receive from our customers.

Thanks again for writing.

Sincerely,

Ashley G (ID V1016)
DIRECTV Resolution Specialist

P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.

Customer By Web Form (Timothy Pender) - 04/23/2013 12:40 PM
Hey DirecTV, Just got a notice that my protection plan was increasing $2.00/month. This is a 33% jump for things I don't need or want.

The email says you "listened to us", no one asked me! I do not want to upgrade my receiver if I need to sign a new 24 month contract at full price! If I want to get a new receiver, I will cancel, wait 6 months, then get new stuff with a service discount.

Accidental damage was already covered. I do not abuse my receivers, they are safely stored in my entertainment centers. If my house burns down or they are stolen, I would not be covered anyway.

This is the second $2.00 increase I have seen. The first was for the second local sports team.

Make these nickle and dime fees stop or I am back to cable. I DO HAVE A CHOICE!
--
The difference between genius and stupidity is that genius has its limits.



kontos
xyzzy

join:2001-10-04
West Henrietta, NY
reply to applerule

said by applerule:

$7.99/mo seems excessive...especially considering that my entire bill is only $60/mo (until the 12mo promo runs out).

I've done two free receiver upgrades (SD -> HD, and HD -> HD DVR) over the past six years in exchange for extending my commitment by two years each time. Never had the protection plan. Also got NFL package last year for free with another 2-year extension.

davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:2
reply to applerule

Massive thunderstorm. A friend's antennas, wiring, and set top boxes were damaged. DirecTV replaced all at no charge under the base protection plan. No shipping charges, no service charges, no box charges. It took a few days due to the number of homes in the area that were in a similar situation, but there was no out of pocket cost to him. We live in a big thunderstorm area, so the odds of something getting damaged again are not low. He also had set top boxes that failed after that storm repair replaced at no charge.



unknvoip
RIP goose
Premium
join:2006-07-25
Rochester, NY
kudos:1
Reviews:
·ViaTalk
reply to applerule

I'm in my 26th month of DTV. Never had the protection plan so I have not spent $155.74.

I just had my HR24-100 fan go bad so it is overheating. I had to spend $21.55 for shipping (and tax).

I figure I am still $134.19 to the good. When the price of the plan goes up this month, I will be saving money at an accelerated rate.

The $96/year the protection plan costs would only benefit me if I needed two dish adjustments or 5 receiver failures per year. Otherwise I am better off self insuring.


ke4pym
Premium
join:2004-07-24
Charlotte, NC
Reviews:
·VOIPO
·ooma
·Verizon Broadban..
·Northland Cable ..
·Time Warner Cable

said by unknvoip:

I'm in my 26th month of DTV. Never had the protection plan so I have not spent $155.74.

I just had my HR24-100 fan go bad so it is overheating. I had to spend $21.55 for shipping (and tax).

I figure I am still $134.19 to the good. When the price of the plan goes up this month, I will be saving money at an accelerated rate.

The $96/year the protection plan costs would only benefit me if I needed two dish adjustments or 5 receiver failures per year. Otherwise I am better off self insuring.

Did they make you renew for 2 years for a replacement box?

And, unless something has changed, you can only get one dish adjustment per year. Not that I worry about that, I have the gear to align the dish myself....


unknvoip
RIP goose
Premium
join:2006-07-25
Rochester, NY
kudos:1
Reviews:
·ViaTalk

said by ke4pym:

Did they make you renew for 2 years for a replacement box?

No renewals. Just a replacement. They send me a receiver and I send the failed one back. My commitment date remains the same.


SoonerAl
Premium,MVM
join:2002-07-23
Norman, OK
kudos:5

1 edit
reply to SoonerAl

said by SoonerAl:

IMHO think it depends partly on where you live. I happen to have the protection plan just because we have high incidents of large hail here particularly this time of year and in the early fall. That can easily take out an antenna and LNB so I feel comfortable paying for the plan just for that reason.

Well after much thought and reading the comments in this thread I also went online and canceled the Protection Plan that I had for this first year on DIRECTV. I also generally do not purchase extended warranties, except this one time, and looking back at the whole thing it really was not the thing to do.

My wife and I are happy with our existing system, ie. Whole Home with a HR24 HD DVR and a H25 HD receiver, and have no plans to upgrade to anything else given our usage...

applerule

join:2012-12-23
Mars Hill, NC
Reviews:
·US Cellular
·Frontier Communi..
·Millenicom

Well I just dropped it off of mine as well. I just can't really see the value in it. Lightning damage would be covered under homeowners insurance, and if my contract runs out and I want to upgrade and they don't give me any deal, I'll just hop to DISH. I get the cheap package anyway and only care about a handful of channels...all of which are on DISH.



SteelersFan

join:2001-02-12
Rockwall, TX
reply to applerule

+1 to cancelling.


ke4pym
Premium
join:2004-07-24
Charlotte, NC
Reviews:
·VOIPO
·ooma
·Verizon Broadban..
·Northland Cable ..
·Time Warner Cable
reply to unknvoip

said by unknvoip:

said by ke4pym:

Did they make you renew for 2 years for a replacement box?

No renewals. Just a replacement. They send me a receiver and I send the failed one back. My commitment date remains the same.

Well heck. I thought that was what the coverage was for. A DVR dies, under the extended policy you get to replace it w/o any more commitments.

If that's not true, I'm all about shutting that down.


unknvoip
RIP goose
Premium
join:2006-07-25
Rochester, NY
kudos:1
Reviews:
·ViaTalk

said by ke4pym:

I thought that was what the coverage was for.

I think that is what they count on people believing. My main exposure is if something happened to the dish on my roof, but since my dish is on my garage and is sheltered from most wind by the second story of my house, the likelihood of needing an adjustment is minimal and the cost of an occasional visit much less than the 'protection' plan.

The location of my receivers are such that 'accidental' damage is a very remote possibility.

ke4pym
Premium
join:2004-07-24
Charlotte, NC
Reviews:
·VOIPO
·ooma
·Verizon Broadban..
·Northland Cable ..
·Time Warner Cable

1 edit

said by unknvoip:

said by ke4pym:

I thought that was what the coverage was for.

I think that is what they count on people believing. My main exposure is if something happened to the dish on my roof, but since my dish is on my garage and is sheltered from most wind by the second story of my house, the likelihood of needing an adjustment is minimal and the cost of an occasional visit much less than the 'protection' plan.

The location of my receivers are such that 'accidental' damage is a very remote possibility.

Well. Huah.

I'm not worried about damage to the dish. LNB's are cheap enough and the Super Buddy is always on standby for alignment issues.

Wonder if the upgrade would cover a HR44 when it comes out? Solid Signal has the HR34 for $329. I could recover my fees pretty quickly with that upgrade.

Perhaps I'll just give them a call tonight anyway. I'm on the top-o-the line package and none of the promos they're running cover me. So, have them knock off the protection plan and see if they can kick in a few more bucks elsewhere.

--EDIT - called them up. Dropped the service contract. And, got another $10 off/month for 12 months. There's $16 off the bill!


bcool
Premium
join:2000-08-25
The Ozarks
reply to applerule

What is just deflating about this is that I was already prepared for their annual programming increase which came in February, I think. Always annoys me but such is life with DirecTV. But this sudden increase, nickel-and-diming $2.00 increase to service protection just chaps my posterior.

I read elsewhere on another site a poster who wrote coldly, so what's the beef?; live with it or go to cable!

Well it so happens that we do now have cable tv as an option since moving recently into the city limits. This surprise increase to the service protection plan will motivate me to get serious about exploring my options.

Basic, no frill programming NOW the highest monthly bill we pay in our household. I know, I know this don't mean diddly squat. Still just imagine it. I'm old enough to remember arguing with a friend that no way we would ever have to pay for water or TV. Ha! Silly boy.


davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:2

Go rabbit ears OTA only if you can get decent signals.



08034016
Hallo lisa Aus Amerika
Premium
join:2001-08-31
Byron, GA
reply to newview

said by newview:

Congratulation DirecTV ... you've convinced me to cancel the Protection Plan.

that's what i did, it was because of this speak with your wallet..


evilt00l

join:2003-03-20
Winchester, KY
kudos:1
reply to applerule

Just dropped mine as well. I inquired about dropping it a month ago and that's when they mentioned the upgrade every 2. I as well assumed that it meant upgrade w/o additional commitment. I was wrong.

Here is from their T&C:

Being enrolled in the Plan for greater than twelve
(12) consecutive months also allows you to
upgrade your DIRECTV hardware every (2) two
years from the initial date of installation of your
DIRECTV system or from the date of any prior
upgrade received.
• Your upgrade can range from any additional
receiver up to an Advanced Whole Home HD
DVR which may include up to three (3) client
receivers.
• Any upgrade to your DIRECTV system,
including those offered as benefit of the Plan,
will reset your DIRECTV programming
commitment to two (2) years and any
applicable monthly fees as a result of the
upgrade. You will be subject to the terms of
your DIRECTV customer agreement including
monthly equipment fees and early termination
fees.
• Electing to upgrade as set forth above does
not automatically extend your term
commitment under the Plan.
- Dedicated technical troubleshooting
professionals available 24 hours a day 7 days
a week."

Which makes it a bit confusing 1 bulletpoint says it does restart commitment. Then the next one says it does not extend. Either way I'm out!