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D2DMD
Premium
join:2002-08-31
Cedar Hill, TX

Midlothian TX - Bonded Pair

All

I am a long time AT&T U-Verse Customer form Cedar Hill, TX where I currently have the 24/3 package and have had it forever and love it.

Recently we moved to Midlothian where per the provisioning system I can only get the 18/1.5. When the Installer came out my install wound up being at 3400 feet to the prem vs the max of 3200. So i was converted to a bonded pair setup vs single pair deployment. Both lines show great signal and the profiles are good.

So my question is since I am on the bonded pair setup can I actually be moved to the 24/3 and be ok. The standard CSR is saying that it cant be done. But i really think that it could be but has to be done by teir 2 support.

Help please

5+ Year AT&T Customer.

Thanks

Michael

Currently inid (bonded pair) can only be provision for 25M profile resulting in 18M Max internet, so tier 2 cannot upgrade you till future changes would allow for your profile to increase. According to reports should be rolled in phases completed by end of 2015.