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brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Talked CL into Provisioning 40/5, how many issues?

So i called CL the other day to see if i could get 40/5 service, well they did allow me to get it, but my line today is provisioned ~39.5/1.2, and for the $10/mo difference i'm okay with that.

my line stats are as follows, the only thing i'm concerned about is my signal level since it is very low, in the last 12hrs it has not retrained once except for when they swapped the speed over to 40 from 20.

So my question is, how many issues can i expect when summertime hits and the lines heat up to 120+ here in Phoenix?

my stats are as follows:

DSL Status

Connection Status
DSL Downstream: 39.258 Mbps
DSL Upstream: 1.266 Mbps
DSL Link Statistics

Link Statistic Status
Broadband Mode Setting: MULTIMODE
Broadband Mode Detected: VDSL2 - 8A
DSL Link Uptime: 0 Days, 11H:25M:57S
Retrains: 1
Retrains in Last 24 Hours: 1
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 0
Loss of Margin Link Failure: 0
Link Train Errors: 1
Unavailable Seconds: 39
Estimated Loop Length: N/A
Un-Canceled Echo: N/A
Transport Mode:: PTM
Path Parameter: 201
Priority: 3
Service Type: PTM-Tagged
DSL Power

Levels Downstream Upstream
SNR: 6 dB 6 dB
Attenuation: 0 dB 0 dB
Power: 15.7 dBm 10.4 dBm
DSL Transport

Transport Downstream Upstream
Packets: 164749 93089
Error Packets: 0 0
24 Hour Usage: 0.038 Mbps 0.005 Mbps
Total Usage: 0.038 Mbps 0.005 Mbps
30 Minute Discarded: 0 0
DSL Channel

Channel Near End Far End
Channel Type: Interleaved Interleaved
CRC Errors: 204 0
30 Minute CRC: 2429 0
RS FEC: 0 0
30 Minute FEC: 92987 0



LtnKreationz

join:2009-11-11
Mesa, AZ

I'm currently on 40/20 here in Mesa and have been for the last 2 years. I have not had any issues in the summer. I can't speak about your signal level as I'm not an expert in that area.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Yeah, i had the 40/20 when i lived off Central, i found out that i get a 4dBm improvement by moving the modem to the bedroom on both the upload and download, and i'm now not getting any CRC or FEC errors. I am also able to sync 40/3.5

I'm going to see if i can find the main telephone junction in here and just wire it directly from that and disconnect the other jacks since i just have a dry loop


danielholt

join:2013-04-22
Wake Forest, NC
reply to brad152

How did you talk them into it? I have heard 40 is available here in Wake Forest, NC, but they are saying im too far (im 3800 feet from C.O.).

I currently have 2 lines, both are VDSL2 8A. One is for Prism TV w/ 3HD streams, and 1 is for 25mb/2mb DSL.

Curious about what upgrades centurylink are going to roll out, they continue to be quiet about them, which is aggravating. My LTE cell phone gets higher speeds than this hardwired DSL.


TheMayor

join:2002-05-09

I think it depends on who you talk to in tech support. Also do you know what speeds some of your neighbors can get?

When I was able to order vdsl2, my line was provisioned for 12/896k, while a few neighbor's line was provisioned for 20/896. When I called tech support, I asked about this & if they could check my line to see if I was that much further out.

Come to find out that I wasn't that much further out & he couldn't see why my line wasn't also provisioned for 20/896. He then went above & beyond & asked if he could try their higher speed tiers on my line to see if the modem would lock on & if there was any errors. First he tried 20/896 & no problems. Next he tried 20/5 & still no problems. Finally he tried 40/5 & the modem didn't want to lock on (after letting it try for about 5 minutes).

He then mentioned he had to send the data to the local engineer, who would make the final decision if my line provision speed could be changed or not. The tech guy called me back about an hour later, saying my line provision speed was changed, so I could order 40/5 at the highest. Tech support mentioned while I couldn't get the modem to connect with that speed, it was possible that the DSL tech, might be able to get it to work, if I wanted to order that speed.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
reply to danielholt

Well i just called and escalated until i got someone who knew how to provision it, how i did it was by asking what i could get on a business account, and sure enough 40/5 was available to me.

Once i got to retentions and escalated to her supervisor i was offered 40/5 for $45/mo for a year (with a contract of course)

Oh and to the LTE statement, it's speed is so variable, i went from 2Mbps-70Mbps on VZW LTE in Phoenix, and T-Mobile's (new) lte network does the same, i'll take a consistent 20-40Mbps hardline connection over a cellular connection any day!


danielholt

join:2013-04-22
Wake Forest, NC

Do you know the distance between you and the C.O.? I plugged in other street numbers on my street and I do have neighbors able to get 40.


GetMoney

join:2010-06-11
Reviews:
·Time Warner Cable
reply to danielholt

said by danielholt:

Curious about what upgrades centurylink are going to roll out, they continue to be quiet about them, which is aggravating.

I think you've been spoiled by watching the news about the big providers like Verizon, AT&T and Comcast providing information about their "upgrades". CenturyLink, while the 3rd largest phone company in the nation, is still considered a regional or rural telco. Their competition while strong in some areas (lots of areas) is weak in others. Therefore they lose a competitive advantage if they "announce" upgrades. The competitors then target those areas and try to beat them to the punch. If you're in Wake Forest I'm sure you've seen how slowly they've rolled out Prism and 25M. They announce upgrades and almost anyone can beat them to it. It's like the tortoise vs. the hare, but this time the tortoise actually is last, like everyone expects.

Oh and my whole point was this, SORRY ITS AGGRAVATING!!! What in the world else do you need from them if you have 3HD Prism and 25M???? Greedy much?

danielholt

join:2013-04-22
Wake Forest, NC

What difference does it make to you? If I want to spend my money on slow or fast internet, that is up to me. I prefer to have a higher capacity internet at my home for a slew of needs: telecommuting, Netflix in multiple rooms, Skype video chats w/ family... we have a lot of needs for it, 25 is sufficient for now, but it has reached it's heyday... TWC by comparison has had 50/5 here for a couple years.... and centurylink has had 25/2 available at our home for years now (not a slow rollout as you put it). We are not a 1 or 2 person household, my kids watch shows... my wife and I watch shows.... 2HD was AGGRIVATING... 3HD is not that much better! TWC can push 4HD streams over TiVo, directv 5HD streams over genie... that is becoming the norm... more HD, more bandwidth... more money for companies who provide those services.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
reply to danielholt

I have no idea honestly how far i am from the CO, but if i type a neighbor's address two doors down i, i can order 40 as a residential.

I would just call up and ask about what you can get as a business account and use that as leverage, as if you have Prism, you most likely could easily get 40.


GetMoney

join:2010-06-11
reply to danielholt

So if TWC offers better speeds. Why not get their service? Prism may have been available at your address for years but many areas there still don't have the service available. Consider yourself lucky.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

I hate TWC and Cox.. i refuse to give either one a dime of my money.

Cox never gets the billing right, and Time Warner (when i had them back east) never seemed to show up when a problem arose, i had fuzzy analog channels anywhere i moved and the customer service was horrible.

I'll stick to my DirecTV and DSL. Never once have i had an issue with it, and CL has usually given me what i've asked for without much hassle and anytime something's broken they always fix it.

it helps that i have two DSL accounts with them in two different states too, they tend to usually say thanks for that the rare times i have to call them.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Well i got home today and had the dreaded red blinking DSL light, and CenturyLink is sending a tech tomorrow to see what's wrong. Just hoping they do not make me take my upload speed back to 896k, as i cannot function on that anymore (been using a lot of google drive to share files and such), i'm just glad T-Mobile throws in 500MB of free tethering, or else i would not be online at all tonight.

If they cannot get the line back up, i will have to give Cox a call and see what they'll charge me just for internet.

I stayed up for five days without one retrain getting 40/3.5, so my line should be able to keep the 40/5, but if not i'll be going back to Cox's 50/10 and paying more, but oh well.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
reply to brad152

And the tech came out today stating that he would have to drop my line to 20/896k since they oversold my node with recent neighborhood installations done after mine (apparently done yesterday or some bs like that)

It was fun CL, but goodbye! Cox offered me 50/10 for $45.99 (essentially matching my CL price) for a year and it's no contract so i'm taking that.

Once CL updates my neighborhood for Prism, i'll consider switching back, but i negotiated whole home DVR (sucks on cox, but hey it's something), HBO/Starz, Variety Pak, Standard Cable, and 50/10 internet for $115/mo for a year with no contract.



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by brad152:

It was fun CL, but goodbye! Cox offered me 50/10 for $45.99 (essentially matching my CL price) for a year and it's no contract so i'm taking that.

Doesnt Cox enforce usage caps now?
--
Usenet Block Accounts | Unlimited Accounts

BlakePaulson

join:2008-08-06
Alexandria, MN

Centurylink enforces usage caps so what's the difference?



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by BlakePaulson:

Centurylink enforces usage caps so what's the difference?

Oh sorry didnt know.
--
Usenet Block Accounts | Unlimited Accounts

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
reply to swintec

Not really just a soft, i rarely ever go over 200gb in a month anyway since we rarely stream movies, i just hate waiting an hour for a file to upload if i can get it done in ~10min on a cable modem.

and as far as i know, cox only enforces download caps and does not measure the upload, at least from when i had them recently.

i just activated my Motorola 6580 again, and am testing at 64/20, so not too bad IMO


danielholt

join:2013-04-22
Wake Forest, NC

I just reactivated my time warner 50/5 here in wake forest... I do not think centurylink will ever be able to beat this. What really sucks is I live literally 1 block away from a centurylink FTTP neighborhood. UGH!

danielholt

join:2013-04-22
Wake Forest, NC

oh yeah, and my 50/5 on TWC is cheaper than 25/2 on CL.

$74 a month for TWC 50/5


brad152

join:2006-07-27
Phoenix, AZ

TWC way overcharges for 50/5, i'd call and see if you can get any special or anything.

Cox is suppoed to be 69.99 for 50/10 but by just calling and asking i was able to get it for 45.99/mo for a year.



Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:4
reply to brad152

said by brad152:

and as far as i know, cox only enforces download caps and does not measure the upload, at least from when i had them recently.

Everything counts except for the Cox phone.

"What is data usage?

Data usage is the amount of data, sometimes referred to as bandwidth, that customers consume when sending, receiving, downloading, or uploading information through their Internet service. This data includes, but is not limited to, images, movies, photos, videos, streaming media, system download updates, application and system updates, and other files. It also includes network and application overhead which are necessary elements to send and receive the traffic to its proper destination."

--
"You can observe a lot by watching". Yogi Berra

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

humm, when checking my usage meter, it seems to only be tracking my downloaded data.

I uploaded 2gb in linux distros to a remote at work yesterday, and my data usage only reflects the 1gb in source code i downloaded yesterday.

I'll look more into it the next few days to see.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

So i had not cancelled my CL yet (billing cycle is in two weeks), and low and behold i plugged the modem in and i'm syncing at 40/5 again. Not to mention i'm having the same "uncorrectable" error problem i had with Cox last time (pages only half loading during peak times)

This is a tough decision as i absolutely hate giving Cox any money, so in my mind a slightly slower connection might actually be worth it just to not give them any cash.

I'll leave the modem online for a week to see how it does, then go from there i suppose.

When i run pingtest, i'm also getting an "A" on the line, usually it would be a B or B+, so i wonder if they were just working on something in my neighborhood.


danielholt

join:2013-04-22
Wake Forest, NC

you are a rollarcoaster of indecision, sir.


brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

That i am, and it doesn't help that my Cox was doing what it was doing before (after having a tech come out and telling me "nothing was wrong")

i was getting tons of "uncorrectable" errors on the line, and that explains why the TV portition randomly breaks up on Digital Cable as well, there's an issue with a line on the street but they refuse to do anything about it.