US Cable Support → Cox HSI > [CA] Upgrades SoCal?

Re: [CA] Upgrades SoCal?

I thought they already increased the rate a while ago before these speed increase.

is essential being upgraded? haven't seen it mentioned though i still got an upgrade email

I believe there will be a $6 increase on your monthly bill starting next month for your internet service. It was posted a month ago... the increase is for all customers in all Cox markets.

Any official word if business accounts will get the same speed increases? I have 50/5 at work. A 20Mbit upload would be great for my cloud backups.

what about perfered tier? im @ 18/2.. hope the price wont go up too if it dowes ill just drop to a cheaper tier

So I just got this email as well and I'm a bit confused. I'm on the Premium Account I believe (25mbps upload). Am I now being upgraded for free to a 100Mbps speed?

Well, I just got an email from Cox this morning about the upcoming (though slower/less than expected) upgrades. They said:

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WE'RE MAKING FAST EVEN FASTER.

In the spirit of providing you the best service possible, we'll be upgrading your Cox High Speed Internet so it's faster than ever before - with top speeds up to 100 Mbps! In just a few short weeks, this automatic speed increase will power all of your devices so you can stream HD videos, download music, upload photos and more...even faster.

JUST SIT BACK AND RELAX, SO YOU CAN ENJOY YOUR EVEN FASTER COX HIGH SPEED INTERNET."

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While I am very happy to finally get a little love from Cox, I still have to say that the length of time it has taken to do this and the slower-than-expected new speeds that the huge Southern California market is getting is simply unsatisfactory. If Cox thinks this is considered OK to give the SoCal market slower speeds than virtually all their other markets for the same price, they are wrong. This is incredibly bad PR for Cox and creates the perception that Cox does not value the huge and highly profitable customer base in this market. I would hope this is not the case and that Cox will make this right and treat our market much better than this very, very soon.

The bottom line for me is I will be downgrading my Cox home internet tier from Ultimate down one or two levels to save money and we will use our new blazing fast wireless LTE devices (on an unlimited plan with a full signal at my house, I might add) much more as a result.

I hope Cox's management is reading this because this is a highly competitive market and, in my opinion, so far Cox has failed.

I'm guessing that we aren't getting 100megs because not all of the infrastructure is in place to support 150/188 in all neighborhoods.

100megs and 20 up isn't anything to laugh at, however if Premier is getting 50/10, then I believe I'll be downgrading soon.

Wow, wow, and more wowwwwwwwwwwwwwwww.

I am really disappointed that we have waited almost 9 months since the first speed upgrades have occurred (while paying the same rates) and now finding out WE STILL won't be getting the same speeds as just about everyone else.

SoCal gets the proverbial shaft once again

That was not a typo, Ultimate will be at 100, NOT 150.

Apologies, but I can't really speak to the specifics.

I will say that our Engineering groups over the past 6 months have been (and continue to be) putting in what I would consider to be a Herculean effort, and that you can’t always do everything you want to do at exactly the same time.

Just a bit over 3 weeks...Believe me, I'm at least as excited (and anxious) as anyone here over getting the new speeds!

Any idea what the new data caps will be?

Thanks Joshua, I can't wait for it, it's been a very long wait.

Well, it's not much of a secret at this point - some other regions have gone through changes, and the San Diego version of Cox.com has "2x our top speeds", seen at »ww2.cox.com/residential/sandiego···1813_z_2

To help remove any confusion, speculation and misinformation, the current speeds posted on Cox.com (ignoring powerboost) are up to:
Preferred - 18/2
Premier - 25/2
Ultimate - 50/5

New speeds will be up to:
Preferred - 25/5
Premier - 50/10
Ultimate - 100/20

One notable caveate to the new Premier speeds - you MUST have a D3 modem to get the new speeds. D2 modems will remain at the exising 25/2, as they cannot support the 50/10 throughput.

All Ultimate customers are already on D3's and should not have any issues.

The roll-out plan (mid-Oct through mid-Nov) as posted above is still in place. Looking forward to seeing the first "I Got It!" posts

*quick typo edit*

No... Premiere and preferred are both only 2mb upload =/

I have had 8 down and 3 up for a while now here in Rancho Santa Margarita. Just means a more stable connection.

Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled

Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: 12.5 dBmV 40.9 dB
Channel 2: 13.3 dBmV 42.1 dB
Channel 3: 13.4 dBmV 41.6 dB
Channel 4: 13.6 dBmV 41.4 dB
Channel 5: 13.6 dBmV 41.7 dB
Channel 6: 12.5 dBmV 40.5 dB
Channel 7: 12.2 dBmV 40.1 dB
Channel 8: 11.8 dBmV 40.1 dB

Upstream Channels
Power Level:
Channel 1: 39.0 dBmV
Channel 2: 41.0 dBmV
Channel 3: 41.5 dBmV
Channel 4: 0.0 dBmV

Noticed 8 bonded down and 3 up in Aliso (from 4/1 before)......must have have happened pretty recently. So far the upstream speed is not capped.... so hard to tell what it will be when they dial everything in . Is it supposed to go from 2mbps to 5mbps premiere?

Well thanks for the update Joshua.

Hopefully everything is sorted out by mid November, in time for the new console launches. Us gamers are going to be using the connection a lot starting Nov 15th!