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molinebuyer
join:2013-04-20
Des Moines, IA

molinebuyer

Member

[CenturyTel] DSL Slow & bad phone reception

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My DSL went from almost 5 MPS down to .706 MPS.

I had the same problem almost 2 years ago and a tech came out and put in a DSL Splitter & it fixed it. It started doing it again 10 days ago. I put a new splitter in and no better results.

I am attaching a picture of splitter he put in.

mooch
No Booing Allowed
join:2001-11-11
Sunbury, OH

mooch

Member

Curious...When you say a splitter was put in...does that mean Centurylink installed a dedicated homerun line to where your modem connects inside your house which did away with the need to use the filters for other phone lines in your house?
molinebuyer
join:2013-04-20
Des Moines, IA

molinebuyer

Member

Yes, right where things come in, they sent 1 line to all the phones & 1 to the computer room...
CenturyLink
join:2009-03-09
Boise, ID

CenturyLink to molinebuyer

Member

to molinebuyer
Hi molinebuyer. This is Joey with CenturyLink. Our team is happy to help with the slow speed issues you're currently having. Contact our team at TalkToUs@CenturyLink.com. We need your name, account number and additional details on the issues and troubleshooting that's been done. We'll certainly do all we can to help you out. Thank you.

Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com