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molinebuyer

join:2013-04-20
Des Moines, IA

[CenturyTel] DSL Slow & bad phone reception

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My DSL went from almost 5 MPS down to .706 MPS.

I had the same problem almost 2 years ago and a tech came out and put in a DSL Splitter & it fixed it. It started doing it again 10 days ago. I put a new splitter in and no better results.

I am attaching a picture of splitter he put in.


mooch
No Booing Allowed

join:2001-11-11
Dublin, OH
Curious...When you say a splitter was put in...does that mean Centurylink installed a dedicated homerun line to where your modem connects inside your house which did away with the need to use the filters for other phone lines in your house?

molinebuyer

join:2013-04-20
Des Moines, IA
reply to molinebuyer
Yes, right where things come in, they sent 1 line to all the phones & 1 to the computer room...

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to molinebuyer
Hi molinebuyer. This is Joey with CenturyLink. Our team is happy to help with the slow speed issues you're currently having. Contact our team at TalkToUs@CenturyLink.com. We need your name, account number and additional details on the issues and troubleshooting that's been done. We'll certainly do all we can to help you out. Thank you.

Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com