[Outlook] Recovery of a MSN hacked e-mail acct
Our 10 yr old Msn e-mail acct was hacked into. spam mail was sent to contacts in account. Contacts called about the e-mail that was sent by hacker. We have checked pc w/ microsoft security essentials and malwarebytes Pro, no virus trogans were etc on pc.. was clean thru both of them scans, all updates are current.
then when we went thru the recovery process w/ Microsoft and Outlook, our secret questions and phone number was changed by
the hacker. for the last week we have been going in circles with
e-mail recovery process, NO access to a customer support phone system w/ Microsoft. we are at witts end on where to go next...
as all our personal info is in the hands of the hacker..
if any one can help it would be appreciated..
it looks like the hack was not thru our pc network sys.