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Warner Robins, GA
reply to domiguy85

Re: [GA]WarnerRobins High latency\bad tracerouting to many areas

Daily High Latency Traceroute 6:26 p.m 4/23:

Tiffany from here and the Cox Support Forums (»forums.cox.com/forum_home/intern ··· spx#6424) has told me to wait on word from the maintenance team about the issue. Note that the technician told me they wouldn't be able to solve the problem, but I guess we'll find out for sure. I should be getting word within 10 business days or less.

I was told by support that any billing issues should wait to see how this is resolved and/or wait until the due date so that any potential credits can be done all at once.

Apparently bills are always due at the end of the month (or within a week before fees are applied), so that answered the other question I had.