said by rody_44:Wacky logic to you, but your not the one that had to eat the costs of them line techs after doing the upgrades without the line techs coming out. That doesnt even take into account when node splits and such is required which costs thousands of dollars. Something that very likely wouldnt be needed without the 105 speeds.
Well, I think the whole point of this fee now being "wacky logic" has to do with what Chris 313
is talking about below. Bold mine.
said by Chris 313:And with the recent upgrades, anyone who had 50/10 before the current upgrades, got 105/20 for free, with no tech visit or fee charges, but yet, anyone who wants to go from 50/10 to 105/20 now, is charged the 250. Wacky logic, eh? If your set up was good enough for 50/10, it should handle 105/20 without a problem. Especially since they've had 2 years to iron out any 105/20 roll outs.
That part is what a lot of people are having a hard time understanding.
If Comcast never did the upgrade, and if I sign up as a new customer on their 50/10 plan, and in 4 months want to upgrade to 105/20, I would have no problems paying the $250 fee.
However, Comcast has taken it upon themselves to do an upgrade of service. Anyone who had 50/10 has been upgraded to 105/20, and all that was needed was a reboot of your cable modem. During the upgrade, did Comcast send a tech out to everyone who had 50/10, and perform the same steps they would do for the $250? Did they make everyone swap out their modems, test their line, verify signals, etc? Nope, they just pushed a new config file, told everyone to reboot their modems, and be good to go.
So now, after the upgrades have taken place, I decide to sign up for the 50/10 plan. 3 months later, I want to upgrade to 105/20. I am still charged the $250 fee, yet Comcast has just upgraded thousands (guess here) from 50/10 to 105/20 a few months ago for free. Did those thousands that got upgraded get charged $250, have a tech come out and verify signal strength, test the line, swap out the modem, and whatever else they do? No, they did not. And that is the problem that most of us now are upset with.
So, in my mind, Comcast should drop the $250 requirement if you move from 50/10 to 105/20 in the future. Or, to be fair to everyone, they need to go back and figure out who got bumped from 50/10 to 105/20, and charge them all $250, and send out the same crew to the customers residence, and perform the same steps they would do on a normal "upgrade".
Its only fair to do it the same for both groups.
--Brian