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gwalk
Premium
join:2005-07-27
West Mich.

1 edit
reply to ltm

Re: When you get close to the truth, HughesNet really freaks out

Looking at the change log, it appears they are now deleting post from invisible Archived posts.

»community.myhughesnet.com/hughes···uestions

1 hour ago

Sara for Hughes
Removed a reply by Thorne McCarty in Would someone at hughesnet please answer my questions?

Reason: »legal.hughesnet.com/CommunityGuidelines.cfm • Please do not post advertisements in this community.

Whatever is the POINT of removing posts you can't even see ?

sharkyyoung
Premium
join:2012-03-15
Reno, NV
Someone needs to tell Sara, and yes I know Hughes monitors this site, that he wall came down decades ago so please stop ruling the community like it is behind the wall.

In this country it is called the 1st amendment!

Melissa B

join:2013-03-12
Loogootee, IN
reply to ltm
yes an the advertisement was just referring me here to this post yep thats valuable use of mod time

Melissa B

join:2013-03-12
Loogootee, IN

1 edit
reply to ltm
oops double post nm


gwalk
Premium
join:2005-07-27
West Mich.
reply to ltm
Hughes, in an effort to do what...has deleted more comments from the OPs archived posts.

The change log at Hughes today proves that Hughes is archiving posts as a method of censorship:

Dispute this change

.

3 hours ago

Sara for Hughes
Archived In the afternoon and evening hours it is as if the satellite goes into sleep mode by Allen

Reason: Allen, it looks like we'll need to troubleshoot your system one on one so I've taken this conversation offline. Thanks, Sara
Dispute this change

.

4 hours ago

Sara for Hughes
Archived DNS Acceleration problems by charlesennis

Reason: Charles, it looks like we'll need to do some one on one troubleshooting so I've taken this conversation offline. Sara


ltm

@direcway.com
reply to ltm
Sara responded to me yesterday, in the following thread:

»community.myhughesnet.com/hughes···ce-o06rk

If you read her response carefully, you will see that she does not even try to refute what I have been saying. In fact, she says: "your hypothesis [is] compelling," and: "I see how you could be drawn to make statements like this." Her only argument is to recite the litany of site-specific problems that might afflict a customer's system. I wouldn't disagree with any of these points, of course, but this is a digression from the main issue.

There is only one substantive critique in her entire response, and it is very weak: "[W]ithout all the information available to you it's really unfair to make these generalizations."

I agree with this point, too. If HughesNet would give me more information, my generalizations would be more fair.

You will see that I offered to continue the technical discussion, if Sara would restore my original thread to the main page. So far, I have not received a response to my offer.

sharkyyoung
Premium
join:2012-03-15
Reno, NV
Don't hold your breath, you can't hold it for that long.


gwalk
Premium
join:2005-07-27
West Mich.
reply to ltm
"[W]ithout all the information available to you it's really unfair to make these generalizations."

Everyone knows that electronics are powered by "magic smoke".
If you let the magic smoke out it doesn't work any longer.

The same thing goes with too much information. If the customer knew what was going on, then pulling the wool over their eyes becomes much harder.

One of Patrick Fishers replies to you had an "edge" not usually found in his responses. Perhaps one of your questions was getting too close to revealing the existence of the Magic Smoke.

sharkyyoung
Premium
join:2012-03-15
Reno, NV
POOF/ UP IN SMOKE


ltm

@direcway.com
reply to ltm
Incidentally, although Sara replied to one of my posts yesterday, she also deleted two posts in other threads.

(1) terrible_service_in_and_out

»community.myhughesnet.com/hughes···_and_out

This reply has been removed by Hughes:

Kelli and others: These are systematic HughesNet problems, which have been discussed on many threads. See the following, for example:
»community.myhughesnet.com/hughes···uestions
»community.myhughesnet.com/hughes···ue_story
»community.myhughesnet.com/hughes···e_factor
HughesNet has been trying to censor this discussion by archiving these threads, and deleting posts that refer to them.

Replies can be removed by community moderators if they contain inappropriate content or private information. This was the reason given in this case: Hughes: "This is a repeat post."

(2) no_service_in_the_afternoon

»community.myhughesnet.com/hughes···fternoon

This reply has been removed by Hughes:

Larry, Folkmuse, and others: These are systematic HughesNet problems, which have been discussed on many threads. See the following, for example:
»community.myhughesnet.com/hughes···uestions
»community.myhughesnet.com/hughes···ue_story
»community.myhughesnet.com/hughes···e_factor
HughesNet has been trying to censor this discussion by archiving these threads, and deleting posts that refer to them.

Replies can be removed by community moderators if they contain inappropriate content or private information. This was the reason given in this case: Hughes: "This is a repeat post."


gwalk
Premium
join:2005-07-27
West Mich.
reply to ltm
While this has no direct connection to the OP archived issue it is indicitive of the "smoke & mirror" approch employed by Hughes:

In this case Larry posted a topic and Suz burried the thing by "forking" it into a different thread altogether.

This is after numerious remarks to the community to start your own topic.

Larry 18 hours ago

And Suz? Don't ever tell me to start my own thread again, and not comment on the others. I started this one yesterday and you jammed it into one from how long ago? And put it into a whole bunch of other peoples comments.and problems. What happened to keeping things in the right direction? For what it costs me and for what it's worth, if I have a comment, I'll give it..

Suz (OFFICIAL REP) 5 hours ago

Sorry Larry, this is a Hughes-sponsored community. Our responsibility is to Hughes and this community. In order to keep the community organized we can just fork your comment into a new topic instead. Please refer to our community guidelines here »legal.hughesnet.com/CommunityG....
”We reserve the right to remove, modify, or move posts at our discretion.”

Steven Shook 4 hours ago

Nice customer-oriented response, Suz......

sharkyyoung
Premium
join:2012-03-15
Reno, NV
The hughes way or the highway!


gwalk
Premium
join:2005-07-27
West Mich.
If you look back over time at the tone of the replies supplied by Suz they have become increasingly snotty. I have to say that if she worked for me there would be a single, one side conversation that would realign her definition of customer service.
If that didn't work she would be looking for employment elsewhere.

There is always more than one way to say something.

15444104
Premium
join:2012-06-11
You don't really think that these obnoxious snotty replies from the CSRs at HugesNet are occurring at the individuals own whims? LOL

It's pretty clear that the tone is being set and APPROVED of by the top brass tacks at the company. If you want results you are going to have to dial direct to HugesNet corporate offices, and the parent company as well. Don't call the toll free numbers try and find the actual direct dial numbers to the corporate HQ offices. I would also look for the executive offices names and see if you can call them directly.

Don't waste time sparring with these online bots they are there as a "foil" to wear you down and prevent you from going up the executive chain of command.

I personally would send a snail mail with all the details of your issues in a polite but firm tone and tell them what you want done and a time line. Send it certified return requested. I would mention that if things are not addressed in a reasonable manner to provide service promised that you will be forced to contact your state's and the US attorney general.


ltm

@direcway.com
reply to ltm
I posted a new topic today:

»community.myhughesnet.com/hughes···n_resets

Let's see how long this thread stays active on the main page ...


gwalk
Premium
join:2005-07-27
West Mich.
reply to ltm
Looks like Sara is blowing the same smoke in your direction.
It most likely won't help but why not take them up on the offer of a free site visit ?

sharkyyoung
Premium
join:2012-03-15
Reno, NV
I'm surprised she even answered. A site visit is only an installer & no disrepect to them, but they won't be able to answer your questions as only an engineer like Patrick can do this & you can bet your bottom dollar he won't.


ltm

@direcway.com
reply to ltm
See my reply to Sara, this evening.

whiteyonenh

join:2004-08-09
Keene, NH
reply to ltm
said by ltm :

These files work OK for me. But I think *.webarchive may be a Mac format for archiving web pages. Does anyone know how to convert them to an analogous PC format?

You should be able to hit print (via file --> print) on the files, and then on the window that comes up, save as pdf. It might be under print preview, I don't remember as I don't have a mac in front of me right now.


ltm

@direcway.com
said by whiteyonenh:

You should be able to hit print (via file --> print) on the files, and then on the window that comes up, save as pdf.

Yes, that would work, but it would not preserve the original web format. The nice feature of *.webarchive files is that you can load them into a browser, and they look (and act) just like the real thing.

Anyway, the links to the threads on the HughesNet forum still seem to be working.


ltm

@direcway.com
reply to ltm
I just posted the following update on the HughesNet forum:

"Kevin Rose, the HughesNet technician, visited my house today and checked out my system. Everything's fine. The dish is pointed perfectly, and the signal strength is excellent. There is no need to replace my modem.

Thus, as I have been saying all along, whenever there are problems with my internet connection, it is because of congestion in the Hughes network."

What I did not say in my message, because it would have been deleted, is that Kevin Rose is also the installer for Exede in my area.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..
said by ltm :

Thus, as I have been saying all along, whenever there are problems with my internet connection, it is because of congestion in the Hughes network."

They need to get serious with that congestion issue very soon.. About a week now i had to disable my accelerator and it feels like it only partially works but if i enable it, connection is dead (cannot load up yahoo home page at all)

This morning I called in to report that hughes is experiencing some issues on there end witch I was right, they said we are doing "maintenance repairs" this was the 4th (Fourth) time this happened and its getting ridiculous as if i'm fighting with blizzard trying to get the game servers back online just so i can play the dang game. All day yesterday I had nothing but time outs and connection drop outs all day long. Not so happy anymore!
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password

Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.


gwalk
Premium
join:2005-07-27
West Mich.
reply to ltm
The "repair" took some time however....from the time you finanly got fed up enough to call, thru all the scripts & BS and THAT is what Hughes is all about.

During that time its always possible that you will give up and just accept Hughes "service" for what it is.

Hughes is / was a big outfit, they are NOT listening. They know better.... and like the Titanic they are going to sink if they don't wake up.

Myself, I don't post over there anymore. There is nothing to be learned, there is only more of the same old BS.

sharkyyoung
Premium
join:2012-03-15
Reno, NV
DITTO


ltm

@direcway.com
reply to ltm
Another brief exchange (or nonexchange) with Sara and Suz:

»community.myhughesnet.com/hughes···n_resets

I think these people have run out of excuses.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..
said by ltm :

Another brief exchange (or nonexchange) with Sara and Suz:

»community.myhughesnet.com/hughes···n_resets

I think these people have run out of excuses.

said by Thorne McCarty :

Still waiting ...

And the weekend is fast approaching ...

Too late now... No one will respond till monday.. CS 24 hrs a day, everyday my @$$ F U huggies
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password

Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.


ltm

@direcway.com
reply to ltm
download8MinutestoCo···html.zip 19,189 bytes
html file
download8MinutestoCo···hive.zip 649,636 bytes
webarchive
I thought for sure that my comment on this thread would be deleted, but so far it's still there:

»community.myhughesnet.com/hughes···_connect

Just in case, I made copies.

Scroll down towards the bottom of the thread, and look for a comment to the post by Steven Shook.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..
said by ltm :

I thought for sure that my comment on this thread would be deleted, but so far it's still there:

»community.myhughesnet.com/hughes···_connect

Just in case, I made copies.

Scroll down towards the bottom of the thread, and look for a comment to the post by Steven Shook.

Are you refering to the speed "15 Mb per second" ? If so, its Mbits/s.. Not "MB/s" Mbits/s and MB/s are two totally different units.
Kilobit per second

A kilobit per second (kbit/s or kb/s) is a unit of data transfer rate equal to:

1,000 bits per second or
125 bytes per second.

Megabit per second

A megabit per second (Mbit/s or Mb/s; not to be confused with mbit/s which means millibit per second, or with Mbitps which means megabit picosecond) is a unit of data transfer rate equal to:

1,000,000 bits per second or
1,000 kilobits per second or
125,000 bytes per second or
125 kilobytes per second.

Gigabit per second

A gigabit per second (Gbit/s, or Gb/s) is a unit of data transfer rate equal to:

1,000 megabits per second or
1,000,000 kilobits per second or
1,000,000,000 bits per second or
125,000,000 bytes per second.

Terabit per second

A tera per second (Tbit/s, or Tb/s) is a unit of data transfer rate equal to:

1,000 gigabits per second or
1,000,000 megabits per second or
1,000,000,000 kilobits per second or
1,000,000,000,000 bits per second or
125,000,000,000 bytes per second.

--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password

Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.


gwalk
Premium
join:2005-07-27
West Mich.
Are you referring to the speed "15 Mb per second" ? If so, its Mbits/s.. Not "MB/s" Mbits/s and MB/s are two totally different units.
Kilobit per second

No, I think he was referring to the portion of the Hughes TV ad in Stevens post:

[Mom] With download speeds of up to 15 times faster, we can all do more with HughesNet Gen4.

That 15x means 15 TIMES faster (than what?)
Kb/KB, Mb/MB were never referenced.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
hm. ok, lemme do some calculations here and see what i get... going to x 245 (my old HN7000S speed) with 8 and see what i get.. I get very close to 2000 (HT1000 speed in Kb/s) so to be exact.. Its 8 times faster and NOT 15