said by FiberToTheX:Obviously that's a new policy since previously if you met the requirement for Minimum upload for 25/10 (3Mbps) then they would have signed you up.
Until recently our qualification tool only showed us what download speed you qualified for. When we started being able to see upload as well we were reminding customers who qualified for less that less than 10 that it is "up to" 10 and that if once they are active the line stats look good we could try to get them more but it was very likely they'd not be able to receive more than X up.
I myself have told this to multiple customers. Then Bell started rejecting all these orders and told us we cannot do this (I don't know if they ever rejected an order for low upstream before we were able to see it on the qualifier, but if they did I never saw it).
The original communication that went to the floor stated we could not offer VDSL to customers who did not qualify for 10Mb up. We dug into this further and were told we could go as low as 7Mb upload.
Unfortunately at this time we simply cannot get anything lower than 7 accepted.
