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Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS

How are my modem stats?

Click for full size
Click for full size


anonymous2

@velcom.ca

It's not good. With a downstream attenuation of 14.5dB, the line should be much better than that. Also, it appears that you have interleaving turned on because of problems on the line. At least it looks like you are getting a full 7Mbps sync rate. Whatever, do you do, don't go calling around and opening trouble tickets unless you first check the wiring yourself. If you get Bell involved, Bell often just lowers your profile.



nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL
reply to Cartel

said by Cartel:

How are my modem stats?

Before you call anyone, try this. Temporarily disconnect your inside wiring at the demarc. Connect only the DSL modem at the demarc and post a screen shot of your line stats.

If they're essentially the same then there's likely a problem between your home and the FTTN node. That's Bhell's responsibility.

If the stats get better then some issue with your ISW is causing problems. You'll be responsible for diagnosing and correcting that.


jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4

He is using Telus wiring because he is in BC. Not Bell.



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS
reply to Cartel

I'm in a apartment too.
I noticed they put a pots splitter in my apartment in the wall behind to RJ12 plate.

Here's what I had before on Telus but I was also on a lower delay profile.




anonymous2

@velcom.ca

You were on interleave as well before.

Either way, there is something seriously wrong with your wiring. It could either be on the inside or outside of your apartment. But based on the fact that you just had inside wiring done, I'm willing to bet that it wasn't done properly.

Now that you've switched to from Telus to Teksavvy, your physical line has gotten much worse. There is now either less signal or more noise on your line. That shouldn't happen when you've switched to a lower speed profile.

Your attenuation is the same as before, meaning that you are probably connected to exact same equipment as before on Telus's end.

If you are getting the full speeds that you are paying for, you don't have to get this fixed. But there is something not wired optimally now.



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS
reply to Cartel

Click for full size
Straight to the jack
Click for full size
straight to jack with different phone cord
Click for full size
what my lines look like
Click for full size
what my lines look like
Click for full size
what my lines look like
Click for full size
pots splitter goes in the wall
I ran some more tests with the modem hooked straight to the incoming wires.
I tried a different phone cord from the modem to the jack also.

Not sure if there is any difference.

Thanks for your help anonomous2


Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS
reply to Cartel

Click for full size
Ready to go back on the wall
Click for full size
Results after monkeying with it


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3

What's with the negative number on downstream power?



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS

said by Mike2009:

What's with the negative number on downstream power?

I was told its because I am very close to the DSLAM


Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
reply to Cartel

Any comments?


xdrag

join:2005-02-18
North York, ON

said by Cartel:

Any comments?

looks the same to me. are you sure this is the demarc? If you disconnect the lines from this point, does the other jacks have signal?

your SNR should be above 100. The higher the SNR, the better line you have.

You're at your max profile right now and you need to clean up the line if you want better speeds. Meaning internal/external investigation


Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS

1 edit

Click for full size
Click for full size
Here's what my speedtouch gets....is it any better?
I found a chart, it looks like my SnR could be better.


anonymous2

@velcom.ca

It's better but still not good (relative to how good it should be at that location). You should have a much cleaner connection at that attenuation level. You're not likely to experience any problems with the wiring it is now, but that still doesn't change the fact that your physical wiring has become substantially worse since the switch.


xdrag

join:2005-02-18
North York, ON
reply to Cartel

there are issues with your SNR. Your line has a lot of "noise" on it.

Anyhow, it doesn't matter if you're getting fullspeeds @7 and staying there.

If you're not getting full speeds or plan on upgrading, i would fix the wires.