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Why DVR auto-deleting old recordings?
To Whom it may Concern:
The last week+ I have had a problem w/ my Uverse DVR, in which it is deleting my old recordings, at the rate of anywhere from a couple months' worth to a few days.'
I have done meticulous monitoring of my available space regularly (as in almost every day), as I watch ALL my shows off the DVR. I have NEVER gotten to below 5% available space (or so it SAYS).
In addition to deleting these recordings, for some reason it's not even reflkecting the space SAVED by the deletions. So something isn't adding up! Furthermore, I have sesisons w/ 2 Uverse tech support reps, and both said it was a function of my 1 box, which I had disconnected because of a water leak in that room. They said the water damaged the box, and since the recordings are stored on the box's "hard drive" (which CANNOT be true, can it?), I would have to lose the programs. The only problem is, except for the very beginning of my service (about May, 2012) I have recorded every program "from" the OTHER 2 boxes! They are shipping me a new box, but what does that have to do w/ recordings that *I* assume have been recorded at the ACCOUNT level, and not "in the box"?
1) I have recently been recording many Twilight Zone episodes, so perhaps the sheer number of these (approx. 90) has created a "max" condition -- even though that's only a total of 45 hours.
2) Perhaps the "x% left" stat has been LYING to me, in that either a) in reality I had LESS space than that, or b) perhaps the DVR starts deleting BEFORE it reaches 0%.
Can somebody offer an explanation, or better yet, solution? My DVR is STILL deleting shows, even though it has 13% space now -- and it shows no signs of stopping!!
There is only one box with the hard drive that is the DVR, uverse has three different boxes that have varying size hard drives. In our area grey 1216, smallest hard drive, 1225 current medium (was the largest before), 2250 (black) with largest hard drive (380 hrs SD, 139 hrs HD, or combo if mixed)
Generally should be deleting shows after warching , once obtain a certain level say 90% of capacity then shows are auto deleted unless you have changed each recording to save till you delete not delete when space is needed. If indeed the DVR has moisture damage all bets are off, but as I understand your post you unplugged that box and still have access to recordings so I do not believe that is your DVD unless you have plugged it back in.
When swapping for the new DVR being sent you will lose all your recordings, as they are stored on the hard drive of the DVD that will need to be sent back.
After installing the new DVR, let it boot normally, verify picture, sound is working then perform a factory reset (hold down power, OK, down arrow buttons all at the same time, after 10 secs release the power button, the middle lights will blink three times, release the OK,down arrow buttons a single gear will appear with a load bar, come back in 15 minutes. Verify pic, sound, set aspect ratio, verify record and playback functions on the new DVR and that the other stubs can see the DVD recordings, if they cannot unplug all boxes, plug in RG, DVR, STB, test all,functions again.
Thanks for your answer!
A couple questions:
1) Is it really true that when you are down to 5% available space, the system will start auto-deleting? AT&T said nothing of this, and the assumption is that that would only occur if there's 0%!
2) I am losing programs now EVERY day (and last night I had about 17% free, so why is anything being deleted at all?), and the old box is not even connected!
3) How can I tell which box contains the DVR? All 3 boxes are identical, apparently... Plus if the damaged one had the DVR, then how am I able to access ANY shows with it disconnected?
Thanks for all the tips/instructions. But I definitely DON'T want to lose any programs if that will happen when I add the new box...
Is there anyone at AT&T customer service I should try to talk to (who actually knows the process!) about this?
1)If you're down to 5% then more than likely the new shows that are scheduled to be recorded require more space than the availiable 5% so it will delete the oldest recording.
2)The DVR box is bigger than the other boxes. The damage box couldnt be the DVR one if its disconnected and you're still accessing your recorded shows.
And unfortunately when you do swap out the DVR for a new one, you will not retain any recorded shows from the old DVR.
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TV provided by AT&T Uverse
AT&T DSL Tech Support Rep
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|reply to marknmarcy |
1) the DVR is not meant for archive of shows it is meant for temporary storage and time slipping. If you desire to archive shows you will need to play them back in real time to a VCR or DVD recorder.
All the equipment is leased, it does not belong to you so any recordings made are only temporary till you return the box by canceling service or the box is replaced as either an upgrade to a larger DVR or repair order (by tech or sent a new one you replace yourself)
2) while I cannot verify at what point the recordings are deleted, I have always believed it to be at 90%, as a show is deleted entirely not just a part of a show to make room for current new recording, in addition HD shows takes three times the hard drive space as SD shows therefore if you are recording more HD programing and older shows were recorded in SD more shows would need to be deleted than ones being recorded. Ie: 2 hour HD movie would need to delete 6 hours of SD (if older pgms were recorded this way)
3) if your current DVR ever goes red X with two dots (hardware failure) all recordings all lost either by factory reset (single gear, two gears) or replacement of DVR.
4) once receive new DVR have only a few days to swap and send old one back or they will bill you for the non returned box.
5) the system will only register one DVR even if have two, the second will load as a standard box not a DVR.
6) look at your set top boxes, the numbers will be different and if grey the DVR is the larger box, if black the higher model number.