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goober22
Resident Duh-Huh Member

join:2001-12-28
Panama City, FL
kudos:1
Reviews:
·Knology

WOW - Knology dropping newsgroups!

Received a postcard today saying WOW will drop newsgroups as of June 1, 2013. It says I can go to a provider such as Giganews or use RSS feeds.

-sarcasm on-
Gee, thanks WOW! I'm so glad you have bought out knology and are now giving me less for my money!
-sarcasm off-

So WOW, will you lower my monthly bill since you are now providing me less service? Usenet was one of the reasons I have stayed with knology since December 2000 (yes, 12+ years). You are now no better than Comcast here in PC and Comcast has 100Mbps service, with 50Mbps as their "Edge".

WOW, you also suggest Giganews as a provider. Since they are one of the most expensive usenet providers, can I see a monthly credit of $12-15 on my bill so I may sign up with them?

Seriously, since I am net/phone only (have DirecTV for TV) I will be looking hard at Comcast now for my net service and just drop my landline altogether. You may have just lost a customer AND saved me some $$$$s at the same time!
--
Certified Jenius!


BiGdUsTy

join:2005-10-20
Panama City Beach, FL
kudos:1
Reviews:
·Knology
I could see this coming from a mile away. It was only a matter of time before the WOW bean counters started looking for ways to save money. Yet still charge us the same price because they need there pools of money to swim in.

Just like goober Usenet is the only real reason I've had to stick around. I sure didn't stick around for the TV product it's been down right bad for many years now. Request for new HD channels are just laughed at even the basic ones like USAHD & SYFYHD.

WOW has done nothing but take, take and take from us knology customers. Only thing we get in return is less services for more money!

They can take there "Hugger, Mother, Keeper of the Culture" crap and stick up there own ass!


mwoodj

join:2001-10-27
Madison, AL
reply to goober22
We seem to be on a downward spiral. Less stability, lower speeds in the evening, and now less service. I'd really like to know what the strategy is here.


BiGdUsTy

join:2005-10-20
Panama City Beach, FL
kudos:1
Reviews:
·Knology
reply to goober22
Guess I got under somebody's skin at WOW with my last post. I had a voice mail on my phone from support regarding newsgroups being dropped. There was no need for that call because nothing I can say will change corporates mind about dropping Usenet access.

Only a few of us still use newsgroups and WOW does not wish to continue paying Highwinds just for us to have access. I think we all can understand that. However the bottom line is it was handled poorly just like everything else.

A few years back when the major ISP's started dropping Usenet access they made deals with the major Usenet providers. These deals mostly consisted of discounts for customers transitioning to payed Usenet access. It was a courtesy to their customers.

These days there's no courtesy! It's a post card in the mail that says a service is going away now deal with it. It's our way or the highway.

Over the last year I've watched WOW dismantle and destroy Knology and for what I ask?

As of June 1st it's the highway.


goober22
Resident Duh-Huh Member

join:2001-12-28
Panama City, FL
kudos:1
Reviews:
·Knology
I had a VM as well Dusty saying they wanted to talk to me about my "issue" I was having with the service. I did not call back either as the issue is them dropping the service with NO compensation. Just a post card signed by the "Mom, Karaoke Fan, Optimist" CMO.

I guess they crossed ref our posts here to our IP or account because they asked for me by name as well.

It reminds me of the sugar produces who cut the 5lb bags back to 4lbs (for the same price however) and then tell me it's for my benefit so I don't have to lug those heavy bags around!

I want my 5lbs of sugar, my 1/2gal of ice cream and my usenet!
--
Certified Jenius!


UltimaCJ

@comcast.net
reply to goober22
I'm a friend of Dusty's and I use Comcast now (because of Bellsouth doing something similar with their DSL lite customers [they raised the price of the product, sadly they never sent me a notice but their rep said they were trying to 'weed out the DSL lite customers / and get AT&T U-Verse service which isn't even provided here!]) I had no choice but to goto Comcast as Knology/WoW isn't offered in my area of Panama city beach Apt complex. At least they sent you a note that they don't care. Heck they don't even give you an explanation why (I'm thinking that's why they wanted to talk to you) though I'm amazed they went out of their way to get hold of you like they do care. I've used knology's usenet at work and other places for many years and they could have gotten rid of it at any time, now that they're taken over they just NOW decide to can the service? Fail sauce I say!

In the end, ride the free ride til May 31st, then can your service, slam your cable boxes to WoW and sign up with Comcast. If you give Comcast a good enough story like I did with AT&T, they'll give you a good deal.

Oh the "compensation" they offered from AT&T (after getting a nice customer service rep) was they were going to credit me $10 off my next bill since my bill was going to be 29.99$ per month for 768k! It use to be 19.95. Take note I was a long time customer for over 15 years!!!! When AT&T told me 'We're sorry to see you go." I said, AND I QUOTE!

"If you we're really sorry to see me go, you would fight to keep me as a customer!" -click- They never bothered to call back. And attempted to send me a bill for about $3 for the next bill cycling which LOL I didn't pay, I canned my service the moment I got my bill for the ending bill cycle.

Just as Goober says, when Publix raised their cat food to 4.98$ instead of 3.98$ why should I pay MORE for the same product? I just went to something else.

Guess the question is, what usenet service shall we use?

Best of luck guys and welcome to Team C!


BiGdUsTy

join:2005-10-20
Panama City Beach, FL
kudos:1
Reviews:
·Knology

1 edit
reply to goober22
I'll post this again as they have earned it.

»www.youtube.com/watch?v=0ilMx7k7 ··· Mx7k7mso


Comcast is the other option but it's just as bad.

However I don't have to wait around for a year for an all digital upgrade just to get more HD channels. Plus they have Blast 50Mbps & Extreme 100Mbps now with 8 bonded downstream channels. I don't see WOW upgrading speeds anytime soon. We did get upstream bonding but only QAM16 so nothing happening with that.

With all the channels removed and now Usenet whats the point of sticking around?


goober22
Resident Duh-Huh Member

join:2001-12-28
Panama City, FL
kudos:1
Reviews:
·Knology
Well I have DirecTV with 6 HD/DVRs & 2 reg STBs. There is no way K, WOW or C can come close to my price. It's about $21-23 EACH for every HD/DVR in service/outlet fees with cable. Plus I have far more HD, sports & premium channels as well as VOD, Pandora, YouTube and a much more nicer & usable interface.

As far as internet, it seems C is almost the same price for a net/phone duo bundle AND I can get the 50Mbps Blast or 100Mbps Extreme (instead of 12 or 25) for the same K-WOW price. Plus as a new customer I can get a discount for awhile. Since C does not have usenet either, the only thing I see keeping me with K-WOW after June 1 is if they upgrade their speeds to match C. C would be the better choice then with double the speed.

K-WOW, you have 3 weeks to either reverse the usenet decision, or increase speeds to match Comcast - or I'll be a former Knology subscriber after 12yrs, 5 mo9nths!!!
--
Certified Jenius!


BiGdUsTy

join:2005-10-20
Panama City Beach, FL
kudos:1
reply to goober22
Comcast install is scheduled for Saturday morning with 50Mbps Blast. Got a real sweet deal for 2 years.


BiGdUsTy

join:2005-10-20
Panama City Beach, FL
kudos:1
Reviews:
·Knology
reply to goober22
This will be my final post here on the WOW/Knology forum.


whytellyou

@knology.net
Good luck with that 250gig cap.


Master Wolfe

join:2009-04-04
Panama City, FL
kudos:1
Reviews:
·Comcast
They haven't enforced that in some time.

Suncoast

join:2013-03-13
Largo, FL
Talk about a hijacked thread! Geesh!

I really wish WOW had kept their money in their pockets and left Knology alone. I find it interesting the OP got a postcard regarding this. I only found out when my newsgroup access was cutoff about an hour ago. I was retrieving headers and poof! Certainly no postcard! It wasn't until I found this thread I realized the error I was getting was WOW! decided to be less of an Internet SERVICE provider and more Internet Provider.

I really hope they don't plan on screwing around with the music/radar channel next.

Suncoast

join:2013-03-13
Largo, FL

1 edit
reply to BiGdUsTy
said by BiGdUsTy:

A few years back when the major ISP's started dropping Usenet access they made deals with the major Usenet providers. These deals mostly consisted of discounts for customers transitioning to payed Usenet access. It was a courtesy to their customers.
ay.

Actually ISP's started those mega NNTP service providers because it was using more bandwidth to populate their in-house NNTP servers than their customers were taking from their servers. Not to mention the wrath from clients if the servers disk array died and they had to start rebuilding it from scratch. Most were poorly maintained and were run until they crashed. Disks were wiped and allowed to repopulate but never restored. Then when some ISP's started to drop the service all together, the pay for NNTP model was born.


Qmavam

@knology.net
reply to BiGdUsTy
I never saw a post card or an email telling me this was happening.
All of the sudden my computer started asking me for a user name and password. I called Knology and as usual the rep had no idea what Usenet was. He didn't think I knew what I was talking about. After finally getting my regular mail working he went to ask someone else, he came back and told me they dropped news groups as of June 1. Newgroups are an important part of my internet use, probably 30% of my time is on newgroups. Ya, I'd like a discount from WoW.
I'm going to try Eternal September for newsgroups, but so for I haven't figured out how to make it work. If all else fails we are lucky to have Comcast access in our area, (Panama City).

devolved

join:2012-07-11
Rapid City, SD

1 edit
reply to goober22
I got no postcard either. ISP's have been dropping Usenet Newsgroups for years. I moved here in 2010 from Montana and had used a small telco provider that used Giganews for years until about 10 years ago and they just dropped it and said if you want to use newsgroups either pay for it or use Google Groups.

I used Google Groups.

30/5 package in Rapid City with an Arris CM820.



Suncoast

join:2013-03-13
Largo, FL

1 edit
10 years ago? Amazing! Which ISP was it that dropped NNTP Usenet in 2003? Most ISP's were still offering nix shell accounts and personal web pages in 2003. That would have made that Telco ISP a weird duck indeed. The only ISP's that dropped newsgroups at first were the ones doing business in New York, where the attorney general threatened local ISP's with child porn charges if they didn't drop all newgroups. That political sensationalism and grandstanding blew over, but the trend continued with major ISP's. Just curious who that was in 2003? Maybe they were going bankrupt and could not afford the fees. When I worked at an ISP 10 years ago, we paid Supernews $110/month per 10 concurrent IP's with a 30 day article limit.