I see a few posts with a similar issue, but perhaps not the same.
I just started my WOW cable service in our new home this past Saturday. Using my own modem, a Motorola Surfboard 6120, we have great pingtest and speed...
However, we are losing connection for a second or so every hour. This effects gaming, VOIP, or any other always on service. Netflix and other steaming services that cache their data seems to be able to fight though it, but this is really unacceptable.
I spoke to a friendly Tier 1 tech on the phone this evening that pushed a firmware update. This seems to have had no effect on the issue.
I have spent this evening leaving a bandwidth monitor running (Tomato WRT) and can see a HUGE spike in data on the WAN line that is exactly the same time as the loss of connection. By huge I mean the monitoring software shows 100+ Mbps spike for a brief second.
Suggestions? Would trying the WOW approved hardware be a step in the right direction? Otherwise its back to Time Warner