I have a similar problem with Fairpoint, and I don't think it is congestion either. My service is very erratic. Some days it will be fine; other days the line is up and down several times a day (internet light on Westell). I have called Fairpoint DSL support a gazillion times and it always ends up the same. 'We are opening a service ticket. You should hear from them in a few days.' I rarely hear from anybody, and nothing ever changes. My utilities are underground and I think I am dealing with line quality. When everything is working, my 1st hop is about 30ms.
I pay $36 for 3mbs, but I have NEVER gotten better than 1.7mbps. All Fairpoint can say is that if I want to pay less, they can downgrade me to 768kps. Unfortunately, where I live (outside Keene, NH) my only alternative is satellite, which is expensive and metered.
I have a similar problem with Fairpoint, and I don't think it is congestion either.
It can be difficult determining the root cause of performance problems.
The only way to know for sure is to check your modem stats to see what speed the modem/DSLAM are able to sync at. If sync rate is correct problem is elsewhere.
When it is working 'properly', it always connects at 1792kbps. Downstream attenuation is 60dB. If I am paying for 3000kbps, and never get better than 1792, does that mean they have me capped at the dslam?
FairPoint, like Verizon, has a 1500 and 3000 Kbps tier and both are the same price. Which one you get is based on line length/condition. At 60dB you are pretty far, about 3-miles so FairPoint probably caped your service at 1500.
I have a similar problem with Fairpoint, and I don't think it is congestion either. My service is very erratic. Some days it will be fine; other days the line is up and down several times a day (internet light on Westell). I have called Fairpoint DSL support a gazillion times and it always ends up the same. 'We are opening a service ticket. You should hear from them in a few days.' I rarely hear from anybody, and nothing ever changes. My utilities are underground and I think I am dealing with line quality. When everything is working, my 1st hop is about 30ms.
I pay $36 for 3mbs, but I have NEVER gotten better than 1.7mbps. All Fairpoint can say is that if I want to pay less, they can downgrade me to 768kps. Unfortunately, where I live (outside Keene, NH) my only alternative is satellite, which is expensive and metered.
I live in Keene, NH right now and the speeds are pretty bad also, we pay for the (15019 Kbps / 1181 Kbps) plan and we rarely get anything over 50-200 Kbps for down speed. So it makes watching anything online a slow constant buffering mess. We even live near the Fairpoint hub which is about a 20-40min walk. The weird thing is when we first moved into this house the speeds were great and everything worked fine. Then over night everything just turned into this slow mess.
When we lived a bit more up north our speeds were always correct with minimal down times or problems.
ConnectME Authority shows that I also have another provider Axiom Technologies who can provide me with dry loop DSL how ever there DSL still uses Fairpoints equipment but they are a small company.
Fairpoint told me the other day that my line can connect at 7mbps down but it is not sustainable how ever 6 is fine but there is no plan for that, Axion has one plan for all there speeds and what ever you connect at for your highest connection is what you get.
The techs are telling me I can get 6 but may be able to get higher on dry loop dsl that they provide. I am thinking about trying this how ever will I still have all the crap problems I have with Fairpoints adsl ?
ConnectME I also have another provider Axiom Technologies who can provide me with dry loop DSL how ever there DSL still uses Fairpoints equipment but they are a small company.
Are they a reseller or a CLEC? From their web site sounds like they are a CLEC but is is not clear. »axiom-tech.net/
Back in December I switched landline and DSL to G4 Communications. They are a CLEC that service most of NH. They rent copper subscriber circuit (UNE) and locate their own DSLAMs at each Central Office.
If Axiom is a reseller that means FairPoint is responsible for the physical circuit and end-to-end DSL link. FairPoint backhauls customer traffic to the ISP over ATM. That model has not been all that popular and you end up having three players involved in delivering DSL.
Sounds like Axiom has a similar pricing model as G4. Rather then speed tiers you get whatever the circuit is capable of delivering. In our case download speed was doubled (sync varies from 6.5 - 7.4 Mbps) and the hassle of dealing with PPPoE eliminated. Monthly cost is a little less then FairPoint. So far service has been solid. Your line attenuation stats are very similar to mine so you have a shot 6-ish Mbps.
I'm on the fence about dry loop. Eliminating phone ought to improve DSL performance on marginal lines. However: having dial tone is a nice way to check for problems and it eliminates the risk a careless crafts-person will reassign your line because they think it is idle.
They said they use fairpoints lines, I just got in touch with them. There connection in my area is only 3mbps and probably going to have the same problems as the video above.
I think I will just cancel the Internet and just deal with out at this rate. very pissed off
Do you know exactly what they mean? Do they just rent copper loop and install their own equipment or do they use FairPoint's DSLAMs at the Central Office.
If it is the former and they are only using FairPoint copper loop to connect to the customer they are not using FairPoint equipment to transport data the problems you have been having with FairPoint congestion do not apply.
There may be other problems depending on how the ISP designed and built their network but they will not inherit FairPoint's problems.
Interesting they said speed was limited to 3 Mbps, because you indicated their policy was to deliver whatever speed the line is able to support and the only way to know for sure is to set it up for DSL. That implies (just my guess) that they are reselling FairPoint DSL, at least in the CO that services your residence. Their web sites makes it sound like they co-locate equipment in at least some COs.
Fairpoint was outside for about an hour doing something on the pole, They was suppose to arrive yesterday but never did.
I am unsure what they did but my speed is stable now ever sense they finished and hope it stays that way.
I really hate 3mbps service I can't do any live streaming and videos always have to buffer. Also with fairpoint DSL the ping Holy crap the pings are bad and I average about 125-160 at all times in gaming servers in the US east coast. Hard to be a gamer in rural Maine.
I just hope this stays stable and fairpoint brings fiber or something else out this way for more bandwidth but I doubt I will ever see it.
Not going to tell Fairpoint its fixed yet until I see the ping reduce a little more and that jitter goes away. My ping bounces from 50-125 and my jitter goes from 0-225 still but I got a grade B. I guess that grade B means progress right? I use to have an F- on average for line quality. »www.pingtest.net/result/83957896.png
I feel your pain. It's been since 2008 or 2009 that I've been battling Fairpoint Tech Support to actually do something. They have over 30 potential customers connected to a remote feed, which I believe now has 6xT1 lines. (Not nearly enough to support those customers at the rated 3mb packages).
During the winter/spring, it usually gets better and they say it's fixed (people move away from here for the winter, then apparently come back for the summer) and my connection goes downhill again.
My speeds are all over the place, videos buffer all the time, my ping is horrible even at midnight most days now. Every time I call them, it seems to get better just long enough for them to say it's fine. The last couple times, getting in contact with whoever follows up is near impossible. They always happen to call when I'm not here, never leave a message and you can't call back the number they call from, and calling the national number just repeats the entire process over again, they can't help.
In 4 years they've given me 1 free month and they act like I should be thankful.
Tracing route to google.com [173.194.43.39] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.254 2 * * * Request timed out. 3 152 ms 122 ms 94 ms dsl-216-227-0-57.pivot.net [216.227.0.57] 4 129 ms 149 ms 155 ms static-ptld-mse-71-161-104-61.ngn.east.myfairpoi nt.net [71.161.104.61] 5 120 ms 123 ms 119 ms pool-64-222-213-25.port.east.myfairpoint.net [64 .222.213.25] 6 76 ms 78 ms 68 ms pool-64-222-213-134.port.east.myfairpoint.net [6 4.222.213.134] 7 152 ms 144 ms 147 ms xe-1-2-0.mpr4.bos2.us.above.net [64.125.71.169]
8 88 ms 141 ms 102 ms xe-0-0-0.mpr3.bos2.us.above.net [64.125.25.61] 9 110 ms 123 ms 125 ms xe-4-3-0.cr1.lga5.us.above.net [64.125.24.106] 10 88 ms 87 ms 102 ms xe-0-0-0.cr2.lga5.us.above.net [64.125.29.42] 11 168 ms 133 ms 133 ms xe-1-0-1.er4.lga5.us.above.net [64.125.24.173] 12 142 ms 151 ms 162 ms 72.14.212.130 13 35 ms 35 ms 42 ms 209.85.248.180 14 33 ms 37 ms 36 ms 72.14.237.254 15 37 ms 34 ms 35 ms lga15s35-in-f7.1e100.net [173.194.43.39]
Glad I never told fairpoint it was fixed because it is broken again and now my phone is no longer working either I am getting very frustrated with this poor service.
I can't receive phone calls and when I do it gets very loud then very quiet then cuts out and I loose the call
I can't receive phone calls and when I do it gets very loud then very quiet then cuts out and I loose the call
Depending on if you are glass half full or half empty person this most recent problem may be sort of good news in your quest of ultimately getting things fixed since voice is a regulated service.
The problem could be unique to voice but since you have been having so much trouble with DSL my guess is that there is some kind of strange line impairment that is affecting both.
Glad I never told fairpoint it was fixed because it is broken again and now my phone is no longer working either I am getting very frustrated with this poor service.
I can't receive phone calls and when I do it gets very loud then very quiet then cuts out and I loose the call
Call Fairpoint Phone/Voice Repair and not Internet/DSL tech support. Don't mention anything about DSL. Mention the issues with phone calls you are experiencing. That should get them to send out a tech to fix the problem.
I know what you mean, I am getting frustrated as well. Still disconnecting and now I am having phone issues.
I called Fairpoint tech and they got really quiet then nothing so I decided to email them and the Email auto signs out while typing the email or the Internet disconnects
After many complaints to fairpoint I was contacted two days ago by the Fairpoint experience branch and they said they will do every thing int here power to get me up and running good.
So far not a single disconnect today except low margin db of 4.5 but that only lasted for about 5 minutes then went back up to 10.0.
Last night disconnected for an hour I think it was around 4:00PM and it was a state wide outage due to getting PPP status down.
I am quite happy with the results and hope you all get your situations fixed, just complain enough it will get fixed muhaha.
I will report back if my Internet goes down the drain again
After wrestling with FairPoint for a few years, this week I was able to call them and drop Internet service. I am now on Argent cable, getting a little over 5mbps, compared to the unreliable 1.7mbps from Fairpoint. One irony is that just after I started testing Argent, Fairpoint switched me to 'new equipment', and the rate went to 3mbps, which is what I was paying for to begin with (for the record, in my area, Fairpoint offers 768mbps as 1st tier; 2nd tier is 3mbps. They do not have a 1.5mbps plan.) But although the connection speed went up, the reliability was no better, with frequent drops (many times a day). I have several different DSL modems that I tested with, and all experienced the drops. Incidentally, I have NEVER had trouble with voice.
I am now experimenting with VOIP, so far with very good results. I am using CallCentric, and the service, features, and quality are very good. Once I am satisfied that VOIP is reliable in my area, I will transfer my home number to it, and drop FairPoint entirely.
I will still switch, I am still having odd issues where I can't sync at 1.5mbps due to extremely low margin but then this happens a few minutes later or an hour later.
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3281 911 Margin (dB) 20.0 15.9 Line Attenuation (dB) 50.0 25.6 Transmit Power (dBm) 19.1 12.6
I some how sync at 3.2 with 20margin while if I am under 3 I can never get over 5 margin.
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