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comuser

join:2013-05-04

Comcast will not fix their mistake- Cable Box not fully shut

I've recently moved to a new condo in Chicago. Within 3 weeks of living here, I have had Comcast here "fixing" issues such as Channel freezing, recorded programs not playing correctly and slow internet. After the 3rd technician in 2 weeks came, he discovered our Comcast Cable Box that houses the wires was not properly shut allowing birds to come in, make a nest and chew the wires disrupting service. The Tech could not fix the wires because the nest was covering them. He would not remove the nest saying we had to call the city to do it. Fine, I called the city, they said I had to call a professional pest exterminator because of special licenses needed to remove nests. Fine, did that too. All said and done, there was about 3 lbs of nesting in the box, and the wires were chewed completely. Called Comcast and they said they WOULD NOT reimburse/credit us for the cost of the exterminator b/c according to them, "the city is supposed to take care of that." Has anyone ever had this issue with Comcast and had a "successful" resolution? i.e. had Comcast reimburse/credit them?

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit
If you wanted them out of there why did you not just remove them. I guess there is a lot of ways to view this. One hand maybe they should pay and on the other why is it comcasts responsibility birds decided to nest at your house. Who knows but im under the impression they shouldnt. I know they have payed for extrerminaters but that had to do with comcast installing boxes with roaches in them.

novanosis

join:2011-02-21
kudos:1
reply to comuser
This is not right. The technician was suppose to inform his supervisor and the supervisor was suppose to contact the city to remove the nest. After removal they should come to fix the wiring issue. Get the techs identity number that was here who told you to take care of it and then go to the local office and tell them to fork the bill. Explain to speak to a manager at the payment center to explain what has occurred that you were misinformed by their tech, when the tech was suppose to handle the situation from the get go.

novanosis

join:2011-02-21
kudos:1
reply to rody_44
said by rody_44:

If you wanted them out of there why did you not just remove them. I guess there is a lot of ways to view this. One hand maybe they should pay and on the other why is it comcasts responsibility birds decided to nest at your house. Who knows but im under the impression they shouldnt. I know they have payed for extrerminaters but that had to do with comcast installing boxes with roaches in them.

It's a Comcast lockbox that feeds multiple customers. It's comcast responsibility to keep the box shut, also if the wires were chewed that was no birds nest but a squirrel nest. Comcast and any resident cannot remove nest from the boxes because the wild life will set a hefty fine. The city must be notified and they send someone to remove the nest.
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rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
reply to novanosis

Re: Comcast will not fix their mistake- Cable Box not fully shut

Didnt know it was a mdu. Not sure a exterminator called by a sub should have even went in it. Still not sure comcast should reimburse for something that shouldnt have legally been done. Probably was a squirrels nest. But they would have taken off. Dont see nothing illegal about removing the nest if that was the case. Dont really see anything illegal of removing a bird or squirrels nest

novanosis

join:2011-02-21
kudos:1
said by rody_44:

Didnt know it was a mdu. Not sure a exterminator called by a sub should have even went in it. Still not sure comcast should reimburse for something that shouldnt have legally been done. Probably was a squirrels nest. But they would have taken off. Dont see nothing illegal about removing the nest if that was the case.

It is illegal in the city of Chicago, if it is occupied or not we can't be sure and that is why they have special contacts to handle the situation.

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to comuser
Over hear we would just ditch the dam nest. It is kind of heartless with eggs in a nest tho.


old_tech
Premium
join:2013-03-31
Springfield, IL
reply to Anon
said by mikedz4:

you not supposed to handle a bird nest because if the mother bird senses you touched an egg she will leave it to die.

Who cares. If the nest is in a box, and it is not an endangered species, a quick swipe with a broom handle, or gloved hand, will have that nest out of there very quick.

Only nests to not mess with are hornets and bees. Then it is best to call in an exterminator, that can smoke them if they are bees, hornets, they would have the better foaming spray that would cover the nest and kill those suckers quick.

The whole call the city bs, is just that, bs. What you have is a whimp tech who did not want to take care of the job, and either it was close to lunch or quitting time, and wanted to go.


old_tech
Premium
join:2013-03-31
Springfield, IL
reply to novanosis
said by novanosis:

It is illegal in the city of Chicago, if it is occupied or not we can't be sure and that is why they have special contacts to handle the situation.

All of us that are downstate, know that Chicago politicians are nuttier than a Peanut factory, but sorry, the whole cannot touch a birds nest is just treehugger bs, and someone is feeding a huge line of it to you.


old_tech
Premium
join:2013-03-31
Springfield, IL
reply to rody_44
said by rody_44:

Over hear we would just ditch the dam nest. It is kind of heartless with eggs in a nest tho.

Heartless is if there is a little kid watching, or around, when you dispose of the nest.
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novanosis

join:2011-02-21
kudos:1
reply to old_tech

Re: Comcast will not fix their mistake- Cable Box not fully shut

said by old_tech:

said by novanosis:

It is illegal in the city of Chicago, if it is occupied or not we can't be sure and that is why they have special contacts to handle the situation.

All of us that are downstate, know that Chicago politicians are nuttier than a Peanut factory, but sorry, the whole cannot touch a birds nest is just treehugger bs, and someone is feeding a huge line of it to you.

It's not just Chicago politicians that are idiots, I can say that for most of congress. I'm a constitutionalist, living in Chicago is not ideal obviously. I'm just relaying for Comcast policy is towards nest. They just started this a year ago.


old_tech
Premium
join:2013-03-31
Springfield, IL
That right there tells you someone is feeding you a line. Unless there is something in writing, that you can physically hold in your hand, stating that this is the law of the land, it is hearsay.

Sorry, but if the techs are not going to do their jobs, if it was me, I would be shopping around for another provider. Oh, I already did that because of the false policies and promises of Comcast.
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old_tech
Premium
join:2013-03-31
Springfield, IL

Re: Comcast will not fix their mistake- Cable Box not fully shut

Things have been going wonky with the Intertubes all day long. I posted a comment on a friend's Facebook posting, and it said on my phone posted, but when I checked today, it never got posted.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
reply to comuser
»www.fws.gov/migratorybirds/mbper···nest.PDF Destroy the nest and call it a day. Its not like its going to be a bold eagle in a cable box.
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OSUGoose

join:2007-12-27
Columbus, OH
reply to rody_44

Re: Comcast will not fix their mistake- Cable Box not fully shut

Reading Fail

The birds were nesting in the box Comcast owns on the side of the building that houses all the cabling to the various units.

Way to go blaming the OP completely wrongly.


old_tech
Premium
join:2013-03-31
Springfield, IL
said by OSUGoose:

Reading Fail

The birds were nesting in the box Comcast owns on the side of the building that houses all the cabling to the various units.

Way to go blaming the OP completely wrongly.

No one is blaming the OP, we all are blaming the wimps that Comcast is, and the people they hire, that they will not remove a nest out of a MDU or any box that has their equipment in, because some idiot in the Philly Ivory tower that is a tree hugger states so.


OSUGoose

join:2007-12-27
Columbus, OH
Um you did:

/Quote
If you wanted them out of there why did you not just remove them. I guess there is a lot of ways to view this. One hand maybe they should pay and on the other why is it comcasts responsibility birds decided to nest at your house. Who knows but im under the impression they shouldnt. I know they have payed for extrerminaters but that had to do with comcast installing boxes with roaches in them. /Quote

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

3 edits
reply to old_tech
I dont blame the people in philly. Hell i worked in the philly region and if we left saying a nest was in the box we would have been fired. Im thinking its a chicago thing. Wouldnt fly around here leaving a sub to have it taken care of. We get kind of used to removing nests (Birds or squirrels) Can only imagine what a post would be like on here the day i shoed a copperhead snake out of a box only to have it shrivel its ass into the subs house. Freakin lady screaming and me chasing the dam thing down. What a day that was. Them critters can move pretty dam fast. Lets say id didnt catch it, which i did. Would it be comcasts fault the snake went in the house who knows. Probably a gray area at best. Na , still dont think its not comcasts responsibility you have wild animals, Sorry i just dont. Of course ive been a member a long time and just because a poster says a tech said that doesnt mean he did. I have learned a long time ago to be leary of he said she said type posts.


old_tech
Premium
join:2013-03-31
Springfield, IL
reply to OSUGoose
OSUGoose, you may want to read the whole thread, instead of jumping into the conversation.

Again, the only blame the OP is getting, is not telling the tech to grow a pair, not the fact that Comcast has some false policy.

If you want to be placed on a person's ignore list, this is one way, by throwing stones at glass houss so to speak.

So go back and read the whole thread and keep an opinion out of that the OP is being blamed about this.

If they did have an issue, they would have stated that they are the guilty party, not the tech and Comcast, who are guilty of not doint their job of fixing the OP issues.

novanosis

join:2011-02-21
kudos:1
reply to comuser
The techs are not wimps. I told you this just started just over a year ago. Before all nest were removed on the spot. Even spraying down wasp nests as well.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

4 edits
reply to OSUGoose
They own the box in the house to. If a mouse takes a shit on the box does that mean comcast has to pay to get rid of the mice. If you have a rental car on your property and a mouse gets in it. Do you think the rental car agency will send someone out to get rid of it. Na at the end of the day the property owner is responsible in my opinion. But i really dont know any techs that just wouldnt scare the little things away and call it a day. Bees, mice , squirrels , snakes , and birds most techs know how to handle them. We could also get in to the argument that comcast technically no longer owns the mdu boxes since the FCC has ruled they have to share the cables inside with competitors. So maybe direct tv should be held accountable for it. After all maybe they were in it and left it open. But im one that subscribes to the theory something on my property really doesnt matter who owns it. Its my responsibility. The law views it that way why should i not view it the same way.

In this case the tech told the homeowner to call animal control for the city. The sub called animal control which said they didnt that. Do i think that gives the sub reason to take it on to spend comcasts money without calling comcast back. NO I DONT I just dont think someone can spend someone elses money without first informing that person they were doing so. At the end of the day thats what happened here. I subscribe to the theory im responsible for my property no matter who owns whats on it. But than so does the law in this state. Seems to me if chicago has some law not allowing comcast to remove nests than chicago should be paying the bill. FWIW, Birds have nests in closed cabinets. Generally they stay away from open cabinets because they are to close to the ground. More than likely it formed closed and a tech didnt want to close it because the nest was there.