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ishtar001
Premium Member
join:2005-05-19
Long Branch, NJ

ishtar001

Premium Member

Getting only 2 Mbps with a 4-7 Mbps plan

I had the same problem last year, in August 2012. It improved shortly after I posted here but I'm down to 2 Mbps again while still paying for a 4-7 Mbps plan. I would gladly switch to FIOS but it's not available in my area.

From August 2012:
«The details of my plan on the My Services page show that I have the "High Speed Internet Advanced" with "downstream connection speeds between 4 - 7 Mbps". Except I'm only getting 2 Mbps (precisely 2.021 Mbps downstream and 0.691 Mbps upstream, as shown on the attachment).

How do I get in touch with Verizon to let them know something is wrong?

Thank you in advance!
ishtar in NJ»