morboComplete Your Transaction join:2002-01-22 00000 |
morbo
Member
2013-May-8 12:33 pm
[Telephone] Business telephone not workingGetting a fast busy on Charter business phone (4 lines). This is where I'd normally post a message in the social media forum and get an almost instant response.
Now, I've been on hold for 10+ minutes and zero support here in the forums. Thanks, Charter! |
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Velosity join:2006-12-08 Cape Girardeau, MO |
Charter Business Phone out in Missouri also. Can't get through to support...... |
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morboComplete Your Transaction join:2002-01-22 00000 |
morbo
Member
2013-May-8 12:48 pm
25 minutes and counting on hold. Phone service has come back and gone away several times now... |
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to morbo
Down in Glen Carbon, IL as well. Been on hold for 21 minutes. |
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morboComplete Your Transaction join:2002-01-22 00000 |
morbo
Member
2013-May-8 12:53 pm
Phone lines appear to be back now. Just hung up my cell phone after 30 minutes on hold. |
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to morbo
i called the charter line from my cell and they answered, but they couldnt call out. Something about operator services for charter. Just got another message that are still not receiving calls so im guessing its not fixed yet. |
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STLCustomer
Anon
2013-May-8 1:42 pm
Anyone know what happened to the phones? We have three locations across STL and all phones are down but internet is up |
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Everything seems be to be working at our two locations now. Glen Carbon and St. Louis. |
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Bamafan2277 Premium Member join:2008-09-20 Jeffersonville, IN |
to morbo
Charter had a major outage with their phone services. It affected well over 1/2 the customers. Everything should be good to go now. |
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morboComplete Your Transaction join:2002-01-22 00000 |
morbo
Member
2013-May-9 9:32 am
Is there an official statement from Charter somewhere about this? I've never lost phone service, and it makes me seriously question moving from the phone company to Charter. |
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defiantFormer Charter lackey join:2013-03-22 Monroe, MI |
This was likely a local outage. With the ground thawed, anybody and everybody waiting to do underground work is digging. I wouldn't be surprised somebody cut something, causing the outage. Just a likely scenario... |
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morboComplete Your Transaction join:2002-01-22 00000 |
morbo
Member
2013-May-17 10:38 am
Is this a weakness of cableco infrastructure vs telco infrastructure? If the same thing happened to AT&T or Verizon, would it completely sever voice communications or do they have built in fail safes for that type of scenario? |
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defiantFormer Charter lackey join:2013-03-22 Monroe, MI |
defiant
Member
2013-May-17 11:07 am
Hard to answer when the cause of this particular issue is unknown. While rare, I've heard of telco service being disrupted by severed fiber-optic lines. |
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morboComplete Your Transaction join:2002-01-22 00000 |
morbo
Member
2013-May-17 11:18 am
I recall one instance when my voice and dsl was seriously degraded due to a cable issue. Took the weekend +1 day to resolve. Was many years ago.
I've had plenty of problems with telco DSL. I've only had one (the above) with losing voice connection. |
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nunyaLXI 483 MVM join:2000-12-23 O Fallon, MO ·Charter
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to morbo
It sounds like this was a widespread issue with Charter. The telephone companies typically have redundant IXC between offices. In other words, if one IXC is severed between two offices, calls are shifted to another IXC (routed through another office). Telco failures tend to be local in nature. While rare, there have been C.O. fires that could knock out a switch. From the switch out, the failure rate is probably similar (failures in the outside plant). These can be backhoes, squirrels, drunk drivers, fires, oversized trucks on suburban streets - you name it.
I do recall an instance in the early 90's where AT&T loaded shit code onto all of their 4ESS switches (toll tandems) and they crashed like dominoes.
Even if an office loses all connection to the outside world, local lines should remain up (excepting a switch failure). |
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