Hi Fergless,
Yes, I am Alex275 everywhere
AFE-19241 is my feedback ticket with the subject "Cable Internet"
I can PM you the URL to get an access to the thread, if you want.
That ticket explains the whole sad story communicating with Acanac
I do not have any tickets for my requests for the Cable Internet.
Seems so illogical do not create tickets to such requests. I cannot even refer to it.
One of my requests for Cable Internet was canceled by your customer service because you do not support anymore Motorola SB5101N, which YOU sold me a year or two ago. That request was in process for 8 (Eight!) days, and until I called a few times nobody cared to answer anything.
And another ticket was created today. I am not sure, how long is it going to take to process. In theory, at least 1-2 days "to process", 7-10 days to install.
I am a full-time student, doing my summer thesis research, and I desperately need the Internet. Now I just use my windmobile mobile Internet, which is quite expensive and slow. It is very, very disappointing.
With a very poor customer service (AFE-19241) and troubleshooting (UNF-83088), in your advantage I can say that you still have a fair price, compare to others, and unlimited Internet usage.
Alex.