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adavis232002

@50.123.210.x

[DSL] Slow speeds Sauk City WI

I have been having slow speeds the last couple of days and I was wondering if a tech could look at my transceiver stats and let me know whats going on. I have done multiple speed tests and the best I can get is .5 down and .4 up. I can usually do 1.03 down. and .4 up. The modem had been on for 25 mins as of these readings and it is a netgear 7550.

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1183 445
Margin (dB) 7.6 22.9
Line Attenuation (dB) 58.8 31.9
Transmit Power (dBm) 14.6 12.7
FEC Errors 6905 533
HEC Errors 0 7
CRC Errors 0 0


cool88

@frontiernet.net
looks like a line problem form the look of the margin being off that bad

FTR Tech

join:2013-02-12
reply to adavis232002
Your line attenuation looks a little high. I would recommend calling into our Internet Help Desk and having a line and speed test done. With these two tests one of our techs can easily open a repair ticket to have someone come out and visually inspect your lines and determine where the issue is.
We are open 24/7 and can be reached at 1-800-239-4430.
I hope this helps.
Thank you for being a Frontier Customer!