ISP automatic forums » Acanac → Re: Acanac - Head Office Mississauga

How come the modem worked a week ago through Rogers network with Acanac provider?

I am sending PM on the Acanac Forum with a link to the ticket. The link has all info to open it for you.

Tks for the link and PM, I explained briefly to the PM and your post on the forum.

I'll have a closer look into it tomorrow. (today now)

Nothing I can do about the feedback one, just the cable modem issue.

When you first signed up for cable on the 10Mbps plan that modem was adequate and OK'd by the carrier for that speed.

Since you upgraded to 18Mbps just recently the carrier replied "unsupported modem"

The carriers require a Docsis 3 Modem now. Same with all ISPS, Docsis2 modems are a thing of the past.

Surprisingly, the modem worked on 28Mb for about half a year.
But never mind, I got your point.
It is a carrier requirement, and therefore it is yours as well, and I have to follow it.