JaredL
join:2013-08-30
South Bend, IN | reply to miket
Re: SBG6580 "Access Denied" Netdog once again saves the day! Thanks so much! |
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 NetDogPremium,VIP
join:2002-03-04
Parker, CO
kudos:49
 ·Comcast
| said by JaredL:Netdog once again saves the day! Thanks so much!
Sure thing..
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Comcaster.. Network Engineer with NETO |
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| Netdog...exact same problem after I reset. can you help? thanks ! |
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NetDogPremium,VIP
join:2002-03-04
Parker, CO
kudos:49 Reviews:
·Comcast
| reply to NetDog
Please PM netcool  or myself NetDog with your CM-MAC (HFC MAC) so we can take a look..
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Comcaster.. Network Engineer with NETO |
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| thanks for the quick response! do I need to set up being a member to pm? just not sure how to pm |
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| Ditto pits! Can't figure out how to PM you! |
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| reply to miket
Hi NetDog, PMed you with my information. Thanks again! |
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| reply to miket
Thank you so much netcool for getting my device back online. |
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| reply to NetDog
NetDog, let me know how I can pm you, thanks! |
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| reply to NetDog
PM both of you guys, thanks for any help. |
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| reply to miket
I did a reset from the back and Same issue here. Annoying flashing green globe. Access denied.
Netdog I PM'd you the info please help.
Comcast couldnt help. Even aftr paying 79.95 for their worthless support. |
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1 edit
1 recommendation | reply to miket
Thanks NetCool,
What a person needs to supply to NetCool, or NetDogg...
(I was trying to tell my Son how to do it over the phone.)
Open Google Chrome,
Type in 192.168.0.1 into the search bar to get to the Residental Gateway.
(Modem menu.)
Default password is...
USER-Admin
Password-Motorola
Click On the Status Tab,
Then, the Software Tab locate the Comcast Modem Mac address (aka.CM Mac)
Also, You can Provide them with the Phone Number on the account.  |
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| reply to NetDog
Hi Netdog! I messaged you my MAC Address. I really hope you can help me. I am getting the same Access Denied problem with comcast! |
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| reply to miket
said by miket:Last night I was messing around with the settings on my modem and had to do a hard reset. Before the reset the SNR, db levels were perfect on all of the channels. When it came back online it couldn't connect to the comcast network. The connectivity state says "Access Denied". The modem has acquired 1 downstream and one upstream channel successfully. I get this error a lot on the log:
No Ranging Response received - T3 time-out
And
DHCP failed - DHCP Request sent, No DHCP REPLY received;
My modem is showing this software version: SBG6580-6.5.0.0-GA-00-226-NOSH. This looks (roughly) like the one before I did the hard reset.
I plugged my old DOCSIS 2.0 modem in, and that thing works perfectly (but it is only a temp. solution, my package is the extreme 105)
I've been on the phone with tech support. They did a bunch of remote reboots. Didn't work. I asked if they re-pushed the most recent firmware, but it was hard to understand the response (the tech had a very heavy accent...but said something like "of course" when I asked again).
They tried to send me to their paid department without telling me (which was frustrating).
Any tech wizards out there who can help?
I'm having this very same results. I work from home and I have been thru 3 days of hell with Comcast phone support with no results and no one able to come out until Friday. If someone could assist that would be awesome. |
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NetDogPremium,VIP
join:2002-03-04
Parker, CO
kudos:49 Reviews:
·Comcast
| said by PurpleITGyrl:I'm having this very same results. I work from home and I have been thru 3 days of hell with Comcast phone support with no results and no one able to come out until Friday. If someone could assist that would be awesome.
Your back online.. If this happens again ping NetDog or netcool ..
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Comcaster.. Network Engineer with NETO |
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| reply to miket
These guys are the best! Stumbled on this forum, pm'd and was back online in an hour. Calling comcast to cancel the tech they were gonna send out to check the cables lol |
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| reply to NetDog
sorry, I messaged you first, but limited data... and forgot to ask here, but I'm also having the access denied issue... |
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juhatyni
join:2013-09-02
Battle Ground, WA
1 edit | i have the same modem. i did a hard reset and got the same access denied issue. i stumbled on this forum and pm'd the mac to both netdog and netcool
update:
It works now! Thanks netdog and netcool! |
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| reply to miket
Same problem here. I even went out and bought another 6580 which initially worked then I did a hard reset just to confirm the problem wasn't on my end. I will now call Comcast and get my old one hooked up again. Then I'll send some PM's. Thank God for this forum. This has been going on since Wed. What a mission!
Regards. |
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| said by mobboss68:This has been going on since Wed. What a mission! No, strangely this has been going on since May 2013. 1-800 Comcast is STILL unaware of the problem, still telling callers to reset their SBG6580s. Whatever magic NetDog and NetCool are doing (and kudos to them for their help here) should have been AUTOMATED by now! |
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NetDogPremium,VIP
join:2002-03-04
Parker, CO
kudos:49 Reviews:
·Comcast
| said by DrSmith:No, strangely this has been going on since May 2013. 1-800 Comcast is STILL unaware of the problem, still telling callers to reset their SBG6580s. Whatever magic NetDog and NetCool are doing (and kudos to them for their help here) should have been AUTOMATED by now!
I am working on automate this, but other issues need to be worked out first.. New code should be out shortly that corrects this issue for this device..
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Comcaster.. Network Engineer with NETO |
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| reply to NetDog
I'm having the same problems as everyone else. Did a factory reset, now I can't connect. Can you please help? |
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NetDogPremium,VIP
join:2002-03-04
Parker, CO
kudos:49 Reviews:
·Comcast
| said by NeedsHelp :I'm having the same problems as everyone else. Did a factory reset, now I can't connect. Can you please help?
We need a PM with your CM-MAC (HFC MAC) so we can take a look..
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Comcaster.. Network Engineer with NETO |
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 Ctp
@verizon.net
1 edit | Please save me! Same problem, my MAC is (removed).
I spent 2 hours on the phone with customer support in VA. He even found some notes, I guess by one of you guys, but he could not understand what was said in the notes.
Thank in advance. |
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NetDogPremium,VIP
join:2002-03-04
Parker, CO
kudos:49 Reviews:
·Comcast
| reply to miket
Please do NOT post CM-MAC, HFC-MAC, Phone number or Account numbers directly on the forum page, please send them to NetDog and netcool ..
Private data on a public forum is a bad idea..
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Comcaster.. Network Engineer with NETO |
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Ctp
@verizon.net | said by NetDog:Please do NOT post CM-MAC, HFC-MAC, Phone number or Account numbers directly on the forum page, please send them to NetDog and netcool ..
Private data on a public forum is a bad idea..
That's why this is only MAC |
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 sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14
1 edit | reply to Ctp
Ctp, please register for a free account here so you can send instant messages to NetDog or netcool .
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Join Team Helix * I am praying for these friends . |
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| Just did.
Dam it, iPad changed my name to FTP  |
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| reply to NetDog
Just sent my MC MAC to both NetDog and netcool. Thanks for all the help in advance! |
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sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14 | reply to FTP
You'll find lots of good tips about using this site in the Site FAQ. Here is one you may like.
»Site FAQ »Usernames and Changes
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Join Team Helix * I am praying for these friends . |
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