US Cable Support → Comcast HSI > SBG6580 "Access Denied"

Re: SBG6580 "Access Denied"

Netdog- having the exact same issue. Could you please help? I just registered on the site and would like to PM you my info. Could you please allow it?

I just wanted to thank netdog for getting me back online. I was really thinking I had to buy a new gateway. I really hope Comcast gets this issues fixed soon.

netdog im having the same problem ill like to pm you for your help please.

Hi Netdog,

Thanks for getting me back online! Truly appreciate it.

Is there anyone I can email at Comcast, or your supervisor, etc to give them only positive feedback about your extra effort to get me online, when no on else at Comcast "tech support" could help me.

You should definitely be recognize by your company/supervisors for the help you're giving all of us with this problem.

I'm not interested in bitching to them about my problem. I just don't want to see your efforts go un noticed by comcasat.

IM me!

Thanks

NetDog, Having the same problem, Comcast support not able to help. May I IM you with my info?

Hey guys, how long does the fix usually take from submission to Netdog?

Please PM NetDog and\or netcool with your CM-MAC (HFC-MAC) so we can take a look..

NOTES:
1.) This current issue we are talking about ONLY affects the Zoom 5352 and SBG6580

2.) Please reboot it before you send us the PM, this way it will be fresh on the CMTS and our systems

3.) Yes the modem needs to be online for this to work; plugged into power and the cable network (with the lights on)

4.) Once we get your message and submit it to the fix code it takes about 15 to 30 minutes.. (providing the CM-MAC is correct and it is online at the time)

5.) New code is coming for both models, I know not soon enough..

6.) A temporary fix is on the way, almost done.. I will post when completed
--
Comcaster.. Network Engineer with NETO

NetDog- Thanks so much for your help! Really appreciate your willingness to help so many with this!

I am fixed!

Thanks NetDog, you are the best.
is there anyway that we can have something to tell the customer support folks at Comcast about how they could fix this for future people with this issue.

Hi NetDog,

I am running into the same issue. On my SBG6580, the online is continously flashing. When i opened the web interface, I can see the the connectivity status is "Access Denied".

Can you PM me your email and I will forward the MAC to you.

thanks

Hey Net* you guys fixed my modem super quick but I'm having the same problem again. I saved the setting to back and just rebooted the modem. You should still have my mac address from pm . Thank you again.

Hey NetDog, I am having the same issue as everyone on here. Did a factory reset on 6580 and now cannot connect to the internet at all. I sent you a PM with my MAC address. Please let me know if you can fix this for me? Thanks!!

Hi NetDog,

Same problem with Motorola SBG6580, with Comcast getting access denied, globe blinking. Comcast support unable to fix, a tech came home and dropped off their router. Can you help fix this , I will PM you.

Thank you.

I am having the exact same issue and was unable to resolve it over the phone. I would really appreciate any help you might be able to provide. I will PM my MAC address. Thank you!

Same exact issue with myself and my in laws house down the street. I'm REALLY wish I hadn't chosen these models for both of us.

Please help Comcast tech guru, I don't want the slow Comcast boxes and my in-laws hating me!

I will IM or whatever PM is....

instant message=private message via the DSLR system

To you?

Please PM NetDog and\or netcool with your CM-MAC (HFC-MAC) so we can take a look..

NOTES:
1.) This current issue we are talking about ONLY affects the Zoom 5352 and SBG6580

2.) Please reboot it before you send us the PM, this way it will be fresh on the CMTS and our systems

3.) Yes the modem needs to be online for this to work; plugged into power and the cable network (with the lights on)

4.) Once we get your message and submit it to the fix code it takes about 15 to 30 minutes.. (providing the CM-MAC is correct and it is online at the time)

If its taking too long you may be in same situation I was in. I had called Comcast and spent countless hours on the phone with them. I found this forum and sent a PM to netdog. It didnt work, so a day later I rebooted and sent another PM. It didn't work either, so a day later I did a factory reset waited for all 4 lights to be green and for the globe to flash and instantly sent another PM. This time I was up and running within 5 minutes!

NetDog again FTW!

I bought a refurb SBG6580, which was factory reset. Comcast tech couldn't help me out, suggested I lease their modem.

Found this thread, IMed NetDog, and I'm online...thanks again NetDog (G.O.A.T!).

Thank goodness I saw this thread. I was just about to call Comcast for the 10th time. PM'd you, NetDog.

Thank you NetDog, my modem is online now, please help me to fix it, thank you.

HFC MAC ID has been PM you.

Thank you very much!

Thank you NetDog, my modem is online now, please help me to fix it, thank you.
HFC MAC ID has been PM you.
Thank you very much!

Netdog I pmed you my mac address. it has been more than an hour and it has not come back online, may be the code is not running or picking mine. Please help.

Hi Netdog/netcool

I am having an issue with my motorola sbg6580. i have sent my mac address through instant message to both of you. please help me get online...thanks a ton in advance!

down again

Worked for an hour and then a big storm took power off. Power was just restored. Now I have four green lights again. Can you help me one more time please.

I have PMed my CM mac address to you.

Thanks in advance

God bless