FRAUD .... AND THEY 'GOT IT COVERED'!!! My wife is a technophobe. And she pays the monthly bills in the household. When she saw the billing for 3 modems, she assumed that meant the Comcast box associated with each TV. WRONG. I asked to see the bill, curious as to why this service that beyond internet access I barely use, to ascertain why the cost seemed to creep slowly but surely upward. It seems they keep increasing fees to finance infrastructure to reach more new victims..er..customers. THEN, I discovered they were charging me $7.00 per month for 3 modems. Comcast knows full well only a single (one) modem is necessary, yet they continued to charge me for modems I do not have FOR YEARS! As modems fail or are replaced for service upgrades (I added digital phone) and are carted off by the serviceperson, they continued to charge me to rent them. FOR YEARS. I call them and they tell me, after 2 hours on the phone, they will calculate the amount and credit my account. They decide $27 is enough! This represents less than 5% of the true amount. Then, someone named "Queen-Evie" from Comcast writes back and says in part, " As for getting a refund for years of overcharges they (COMCAST) have an out for that. The lawyers got it covered when they crafted the agreement. The customer is responsible for checking the bill carefully each month so mistakes can be quickly dealt with," They "have an OUT for that" and the "LAWYERS GOT IT COVERED". THIS SEEMS TO SAY THAT IF YOU CANNOT UNDERSTAND OUR COMPLEX, CONFUSING BILLS, COMCAST WILL BENEFIT FROM YOUR LACK OF UNDERSTANDING. Comcast knows full well that their service in the vast majority of cases only requires a single modem. They are aware they are over-charging and choose to persist. I think not! Once I dig out my past bills (my lawyer wife is bad at technology but a meticulous file keeper) I will calculate the actual credit and take them to Court and let a Judge decide if they "Got it covered". "QUEEN-EVIE" (sic) will eat those words and comcast will pay.
Advise all who read this check for modem rental charges for more than one modem. If you have had a modem replaced for any reason, you are likely paying rent on both the working modem AND ALL THE OTHERS YOU MAY HAVE HAD IN THE PAST.
Can you say, CLASS ACTION SUIT? I'M GUESSING THERE ARE THOUSANDS UPON THOUSANDS OF THESE ERRONEOUS CHARGES PILING UP IN THE COMCAST BILLING SYSTEM.
You must not realize that Queen-Evie is not a Comcast employee. I saw the post you refer to and it contains a copy/paste of the Comcast subscriber agreement clause which gives a time limit for disputing a charge. At no time did the post say that you could not recover ALL the overcharges. It did say that you are limited in what you may get back.
You and your lawyer wife are responsible for making sure the bill is correct. And as a lawyer your wife should know that subscriber agreements are written by lawyers and are legally binding.
If anyone is interested this is what it says
GENERAL TERMS AND CONDITIONS
1. ACCEPTANCE OF THIS AGREEMENT You will have accepted this Agreement and be bound by its terms if you use the Service(s) or otherwise indicate your affirmative acceptance of such terms.
Your Responsibilities Concerning Billing Questions. Subject to applicable law, if you intend to dispute a charge or request a billing credit, you must contact Comcast within sixty (60) days of the date on the bill. You waive any disputes or credits that you do not report within sixty (60) days.
edit to add: this reply is for congodog. I hit the wrong thing and ended up with "reply to dslcreature". dslcreature, please ignore that in my post.
My wife is a technophobe. And she pays the monthly bills in the household. When she saw the billing for 3 modems, she assumed that meant the Comcast box associated with each TV. WRONG.
If your wife is really such the technophobe that she is, I would think she would know the difference between a Cable Modem, and a Cable TV Box. Even if she did not, I would think the first thing she would have done years ago now would have been to call Comcast and ask!
As others have said, this is your own fault. If each month you get a physical statement in the mail from them, and you pay it without question, knowing that something may not be right.....that is your own fault for not knowing what you were getting and paying for.
That's why they send you a bill with an itemized list.
I'm no lawyer, but I don't see your class action suit going anywhere except for it to fall on deaf ears.
I see that you just joined DSLR. Welcome. If you do not already know it, this is a private site that provides forums on all types of subjects, with many dealing just with tech. Also on its main page, it provides news that may have an affect on tech, broadband and such.
Have never had your experience, just a handful of folks that got sideways with Comcast or any other company that sends out bills. To be blunt, the problem usually turns out, to not reading the bill and just assuming.
The many years I have been with Comcast, I have not had a problem reading their bills. One caveat- usually the first bill with a new account or anytime changes are made, needs extra scrutiny, due to the credits, billing ahead and such. Even those, I have not had a problem coming up with what I owe, if it is correct and what next month's bill will be.
My recent story: I just upgraded TV to a different Tier and with it they gave me phone for no extra cost for a year. This requires a different EMTA modem.
They did supply a box and return label to ship old modem at no cost via UPS. I was lazy and it took several months until before I sent it back.
During that time I was being charged for both modems and it showed on the online customer account page and the bills. Once I sent it back it took less than a week to drop off my account online. I did include a letter with my address, account number, s/n of modem and mac address. I taped that with packing tape to the modem. And signed off thanking them. Funny about the work "thanks or thank you", people like to be appreciated and go the extra mile for me when using those words.
In the past when exchanging or returning equipment, I have made sure to get a receipt showing the correct info on it. So far, their offices are close enough that I can return them directly, I do not feel comfortable giving techs that come out any hardware, whether they be Comcast or a Contractor.
Gotta remember you are dealing with computer systems and databases. What I have written above is my business practices with anyone who may take possession of something I own or rent. Remember the term GIGO?
Sorry for your experience, but I would not fall into any Class that could be part of a Class Action Lawsuit against Comcast.
And I do not work for Comcast. never have and am no fan boy. I was with @Home [in 1999 or 2000?, I was one of the 1st in my area] --> Attbi --> Comcast, in 2 different states and about 5-6+ locations. So lots of different account numbers and equipment exchanges [not counting equipment that crapped out].