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neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast

[Rant] Comcast leaves ped open....

I have an amp pedestal in my front yard, it's pretty big vertically since it has the amp mounted vertically and needs room for the cable.. well Comcast has worked on it a few times in the past year...every time they leave they leave the cover in my yard and the amp exposed... never put the thing back together... which leads to me having to do it after a few days of it just laying there... is there anyone you can complain about this too? I can't even get the thing to go completely closed myself, not sure 100% how to slides back down... 1-800-comcast doesn't seem to care, they just want to "schedule an appointment to fix" my service... ugh


graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2
In my area we have pedestals that haven't had a cover on them for years, the cover isn't even there to put back on.

neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast
that's nice and all, but it's annoying they can't even take a minute to put the cover back on, they had the will to take it off to do the work / tests...

it just gets more annoying when the neighbors start to complain "your covers off again" blah blah blah..... glad our area is not a HOA anymore or I'd get "fined" for what Comcast is failing to do...


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
said by neufuse:

glad our area is not a HOA anymore or I'd get "fined" for what Comcast is failing to do...

I doubt that... I don't think any court would uphold you being fined by your HOA because Comcast left the cover off.

neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast
you doubt something that has actually happened when we were a HOA?... there are reasons they dissolved the HOA... stupid fines like that was one of them

another being "utility marker flags left on yards to long and/or work not started immediately after marked"... aka you didn't start the next day you got fined... greedy power hungry people were in control of the HOA


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
said by neufuse:

you doubt something that has actually happened when we were a HOA?... there are reasons they dissolved the HOA... stupid fines like that was one of them

another being "utility marker flags left on yards to long and/or work not started immediately after marked"... aka you didn't start the next day you got fined... greedy power hungry people were in control of the HOA

And was it ever challenged or did people just pay them? I cannot see how a home owner can be held legally responsible for a cover off a piece of equipment not owned by them and said equipment is on on a legal utility easement.

neufuse

join:2006-12-06
James Creek, PA
people paid them to the point people got fed up and fought back... but the point is, in the past few months Comcast has repeatedly done this.. I shouldn't have to finish their or their contractors work for them...


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 recommendation

said by neufuse:

...in the past few months Comcast has repeatedly done this.. I shouldn't have to finish their or their contractors work for them...

Since you previously said that the CSR at 1-800-COMCAST offered to send a tech to fix it, perhaps you should have allowed that to happen? Had you done so, you might not have needed to try to put the cover back on the pedestal yourself (and it is possible that would have also been recorded as a black mark on the record of whomever left the cover off, and possibly acted as a deterrent to it happening again).

OTOH, knowing how Comcast's bean counters work, you would have probably been billed $50-100 (the amount being dependent on whether you have residential or business class service) for a customer initiated service call...
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


AnonMan

@comcast.net

2 edits
reply to neufuse


FWIW I have the main amp in my yard that feeds the entire area and it's always open. It had a tree growing out of it at one point. Someone kept trying to steal cable (which is funny as everything is encrypted here, even local) so all they end up doing is jacking up everyone else...

They finally cleaned the thing up and closed it but it can never be locked as the type of case it is lol the guts are new but the case is over 20 years old...

The amp itself is inside it's own case so weather won't really bother it much, but I agree is sad... e-mail the comcast we care address flying around some place. Someone in corp will call you. Heck you can even lie and say your non-existent HOA is complaining hah.

neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast
reply to NetFixer
yes the CSR informed me there is a $29 charge for a truck roll... hence why I don't want that route... they didn't seem to care it's not a service issue, but an incomplete job issue... and knowing Comcast in my area they would of billed me for work on their equipment because of the call... they've billed me the $29 fee before when I called out a truck because of a node issue that affected the whole neighborhood once... because they wouldn't do anything to the node until more people complained about the issue... until that point it was "an internal wiring issue"...even though the issue existed at the drop and the amp both... I have dates and times the techs where out that didn't put it back on, I just don't know who to report it to... because it is to the point its annoying me this isn't a once or twice issue... every time they have someone called out for an issue they check the signals at the amp for some reason and then cover is left off... kind of think our branch of the plant isn't balanced correctly or something that causes them to constantly check the amp


Bink63
Namedrop THIS
Premium
join:2002-10-06
Everywhere
Here's how it works on a Residential trouble call for Comcast...

The Tech makes customer contact, confirms the issue and THEN checks the drop FROM the tap, on in.

Not putting the cover back on the Ped is inexcusable after that portion, but starting at the tap is best practices.


beerbum
Premium
join:2000-05-06
Reading, PA
kudos:1
Reviews:
·Comcast
said by Bink63:

Here's how it works on a Residential trouble call for Comcast...

The Tech makes customer contact, confirms the issue and THEN checks the drop FROM the tap, on in.

Not putting the cover back on the Ped is inexcusable after that portion, but starting at the tap is best practices.

when did that change?

back when I was a service tech @ comcast it was SOP to check levels at the demarc first, then go to the tap.. but then that was 6 years ago.. maybe they have a new-fangled device that can test the drop from the tap now.. *shrug*

maybe they test @ the tap first in areas where squirrel chew isn't a problem


Bink63
Namedrop THIS
Premium
join:2002-10-06
Everywhere
It never changed.

You check signal at the tap first and then hit the demarc.

Maybe we've always had better QC in Chicagoland as a result?

My return % was always 1 to 2%.

BTW, I was the troubleshooter for my entire area.



heatmaybe

@50.109.30.x
reply to neufuse
Could be a heat issue? Lots of sun on metal = lots of heat! Maybe taking it off helps balance things out


flwpwr

@comcast.net
reply to neufuse
Google says no such judgement exists where a HOA member was fined and a court said yes its their responsibility, the fact is that is NOT your property. I am calling shenanigans. Unless the HOA member removed the lid themselves, then that's a different story. You should get fined for being stupid and messing with something that is NOT your property, though I question the authority of the HOA to do that on city/county land.

That said call in, say you were walking by and you noticed it, you are concerned that children will get hurt they will send Someone to put it on and its all done [I am betting within 5 minutes of when they get there], please do NOT try to do it yourself unless you worked in utilities as you will likley pinch someones wire and cause another call to that ped where they may leave it off again.
Expand your moderator at work


JMac001
Premium
join:2006-05-20
Ridley Park, PA
reply to flwpwr

Re: [Rant] Comcast leaves ped open....

It's not worth a court case to most people. Properties with HOAs are deed-restricted, meaning the HOA files a lien against your property for all unpaid fines. And you can't sell the property with the lien in place.

Simple as it may seem, it is not an easy trip to small claims court to get the lien removed whether it's your fault or not; it is usually handled in civil court and requires filings that will almost definitely need an attorney.

Sucks but there it is.

Jim
--
J-Mac


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10
You can sell a property with liens as long as the seller satisfies it at the time of sale or the buyer agrees to assume the liens and pay it.

My present house had Township Water liens that the seller had to pay when we made settlement.


flwpwr

@comcast.net
reply to JMac001
Small claims courts do not need attorney's, you can represent yourself in almost any court if you wish and there are stories of guys who paid thousands in file after refusing to landscape their backyard, trust me if this were the case SOMEONE would have been stubborn enough by now to have it DOCUMENTED. And its not.

Heck, link the HOA agreement so many of them are on line now, show me an agreement that states they will fine for utility vaults lids being off.

This is an urban legend, used to try and make his complaint seem more legit, and we all know it.


IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast
reply to neufuse
The lock on our pedestal is broken. At least CC is now all digital in our area so cable TV theft will be less of an issue (unless your ex-neighbor once worked as a Comcast contractor and steals cable, I'm glad they moved).

I'm not even concerned about the appearance of the pedestal. It looks better than all the dead vegetation around it that the owner of the adjacent property has been saying he'd be cleaning up but never did.

I'd burn all the dead vegetation but burning is not allowed in the city.
--
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner and I currently have DirecTV. They are much better than broadcast TV.

I have not and will not cut the cord.

obckilroy

join:2011-11-16
reply to Bink63
It's been changed now... New process called "trace" where if the ground block levels pass no trip is made to the tap...
If you save a home cert before an ingress cert they know you didn't drink the trace kool-aid.
A standard process is great, but its hard to get away from the habit of tap->ground block->device


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
said by obckilroy:

It's been changed now... New process called "trace" where if the ground block levels pass no trip is made to the tap...
If you save a home cert before an ingress cert they know you didn't drink the trace kool-aid.
A standard process is great, but its hard to get away from the habit of tap->ground block->device

hasnt changed everywhere. and it shouldnt. too many techs dont "get" cable loss.
--
I'm better than you!


beerbum
Premium
join:2000-05-06
Reading, PA
kudos:1
Reviews:
·Comcast

1 edit
reply to Bink63
said by Bink63:

BTW, I was the troubleshooter for my entire area.

must have been a real small area then..

said by obckilroy:

It's been changed now... New process called "trace" where if the ground block levels pass no trip is made to the tap...

I guess maybe new to Comcast.. when I started, in 2000, the MSO was AT&T, and the process as trained was always check ground block then go to tap. That procedure was never changed even after Comcast took over.


Bink63
Namedrop THIS
Premium
join:2002-10-06
Everywhere
said by beerbum:

said by Bink63:

BTW, I was the troubleshooter for my entire area.

must have been a real small area then..

LMFAO

Ever HEAR of Chicago, Illinois?

We have these things called "Suburbs" that encompass a few thousand square miles.

Call Owen at North Star Cable Construction and get back to me.


Gandalf4503

join:2002-06-27
Cohoes, NY
reply to neufuse
I suppose if they refuse to address the issue you could always file a complaint with the Better Business Bureau and take it from there.

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to neufuse
WHERES THE PICTURES?


IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast
reply to Gandalf4503
said by Gandalf4503:

I suppose if they refuse to address the issue you could always file a complaint with the Better Business Bureau and take it from there.

Or the local franchising authority.


djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO
reply to neufuse
said by neufuse:

it just gets more annoying when the neighbors start to complain "your covers off again" blah blah blah..... glad our area is not a HOA anymore or I'd get "fined" for what Comcast is failing to do...

If you had a proper HOA, they'd be calling Comcast for you.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
Expand your moderator at work

neufuse

join:2006-12-06
James Creek, PA
reply to djrobx

Re: [Rant] Comcast leaves ped open....

Like I said multiple times now there is no longer an HOA, it was dissolved by the community that got annoyed with a small group that thought they had all the power in the world