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SkylarMacMin

join:2013-05-09
Springfield, MO

Does Mediacom hate it's customers

I'm having internet issues. Again.

Now i've gone back and forth with the Mediacom guys on the forum. Have had prob over a dozen different appointments setup, an entire line in the area replaced, so on. The issues just seem to keep coming.

Now I currently have 338 forum posts on the Mediacom forum. I'm not posting there because I love talking to the technicians, I post there because I have issues. Why do I have to keep doing this?

Hopefully someone here at DSL reports does a better job than the guys on the official mediacom forums do, because they typically are very vague and unhelpful. I refuse to call your phone number because I always get some inept idiot in India that doesn't speak english because it costs too much for Mediacom to employ people that can actually get a job done.

I don't know what the deal is, but I am beyond fed up with it. 338 Posts is 338 too many.

Anyways, on to the latest issue I am having:

quote:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Skylar>ping -t google.com

Pinging google.com [173.194.46.32] with 32 bytes of data:
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=54ms TTL=52
Reply from 173.194.46.32: bytes=32 time=63ms TTL=52
Reply from 173.194.46.32: bytes=32 time=45ms TTL=52
Reply from 173.194.46.32: bytes=32 time=41ms TTL=52
Reply from 173.194.46.32: bytes=32 time=193ms TTL=52
Reply from 173.194.46.32: bytes=32 time=46ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=83ms TTL=52
Reply from 173.194.46.32: bytes=32 time=38ms TTL=52
Reply from 173.194.46.32: bytes=32 time=63ms TTL=52
Reply from 173.194.46.32: bytes=32 time=60ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=45ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=42ms TTL=52
Reply from 173.194.46.32: bytes=32 time=37ms TTL=52
Reply from 173.194.46.32: bytes=32 time=39ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=125ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=43ms TTL=52
Reply from 173.194.46.32: bytes=32 time=56ms TTL=52
Reply from 173.194.46.32: bytes=32 time=38ms TTL=52
Reply from 173.194.46.32: bytes=32 time=43ms TTL=52
Reply from 173.194.46.32: bytes=32 time=46ms TTL=52
Reply from 173.194.46.32: bytes=32 time=41ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=52ms TTL=52
Reply from 173.194.46.32: bytes=32 time=68ms TTL=52
Reply from 173.194.46.32: bytes=32 time=36ms TTL=52
Reply from 173.194.46.32: bytes=32 time=36ms TTL=52
Reply from 173.194.46.32: bytes=32 time=36ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=47ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=37ms TTL=52
Reply from 173.194.46.32: bytes=32 time=39ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=36ms TTL=52
Reply from 173.194.46.32: bytes=32 time=37ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=39ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=42ms TTL=52
Request timed out.
Reply from 173.194.46.32: bytes=32 time=45ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=40ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=36ms TTL=52
Reply from 173.194.46.32: bytes=32 time=38ms TTL=52
Reply from 173.194.46.32: bytes=32 time=38ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=47ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=37ms TTL=52
Reply from 173.194.46.32: bytes=32 time=37ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=37ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=33ms TTL=52
Reply from 173.194.46.32: bytes=32 time=35ms TTL=52
Reply from 173.194.46.32: bytes=32 time=34ms TTL=52
Reply from 173.194.46.32: bytes=32 time=47ms TTL=52
Reply from 173.194.46.32: bytes=32 time=49ms TTL=52

Ping statistics for 173.194.46.32:
Packets: Sent = 90, Received = 89, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 193ms, Average = 41ms
Control-C
^C
C:\Users\Skylar>
This is a ping -t shortly following my connection disconnecting my game and streaming client, so it's not TERRIBLE right that second, but I did disconnect 3 times prior to running that.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
I have looked over the escalation that we have. The last update that we got on 4/22 was that our tech went out and adjusted the levels, but was unable to make contact with you, so he left a door hanger. Do you still have the TOS's contact info (email/phone number)?

WadeG

join:2012-08-22
Cadiz, KY
Reviews:
·Mediacom
reply to SkylarMacMin
Same for me with 318 post about the same issues that have now lasted over a year. Posting here does no good either. Looks good for 20/2 speeds.