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BoToMaTiC

join:2003-10-29
Louisville, KY

[Connectivity] Arris TM502G got Time Warner's firmware

Around 2 am in the morning, my modem rebooted etc and I have the firmware that others have over in Time Warner's Internet Service forum.

CM Hardware Information
System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 02
VENDOR: Arris Interactive, L.L.C.
BOOTR: 5.01
SW_REV: 6.1.77D.D11PLUS
MODEL: TM502G
Product Type: 00000006 010a3aa2
Product Release: 00000002
Flash Part: MX29LV320BTC
Download Revision: 2
Firmware Revision: 6.1.77D.D11PLUS
Serial Number:
Battery Charger FW Rev: 02.21

Firmware Build and Revisions
Firmware Name: TS060177D_031610_MODEL_4_5_D11PLUS
Firmware Build Time: Tue Mar 16 17:38:15 EDT 2010

This is in Louisville, Kentucky 40258 and I noticed something in the logs after being updated and still shows when rebooting the modem.

*Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, bad filename in arrisCmDevSwTable

Same IP Address and Traceroute.


radiotrumpet

join:2013-03-11
Louisville, KY

How do you get this output???



BoToMaTiC

join:2003-10-29
Louisville, KY

1 recommendation

said by radiotrumpet:

How do you get this output???

»192.168.100.1/


BoToMaTiC

join:2003-10-29
Louisville, KY

Insight must be having problems with putting that firmware on modems or has something to do with "Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, bad filename in arrisCmDevSwTable" showing in the event log because they just pushed the same firmware again tonight around 2:48 AM and it is still showing in the logs.


Zero3K

join:2009-06-13
Louisville, KY

I also have gotten that error message after a supposed firmware upgrade took place just a few minutes ago.



superakcraig

join:2005-03-15
Louisville, KY
reply to BoToMaTiC

Looks like I got mine too but mine is a little different (probably because of different modem model):

CM Hardware Information
System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 02
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.03
SW_REV: 6.1.77D.D11PLUS
MODEL: TM504G
Product Type: 00000006 010a1aa4
Product Release: 00000002
Flash Part: AM29LV320MB
Download Revision: 2
Firmware Revision: 6.1.77D.D11PLUS
Serial Number:
Battery Charger FW Rev: 03.02
--
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