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Jeremy W
join:2010-01-21

Jeremy W

Member

[Praise] Free 3-month Extreme 105 Upgrade

Did anyone else get a free 3-month upgrade to Extreme 105? I just received an email saying that I was getting it for being a loyal customer, and sure enough once I rebooted my modem my speeds have more than doubled. Thanks Comcast!

graysonf
MVM
join:1999-07-16
Fort Lauderdale, FL

graysonf

MVM

How does the free upgrade expire? Does it end automatically after three months or do you have to cancel it yourself to prevent being billed for it?
Jeremy W
join:2010-01-21

Jeremy W

Member

The email explicitly stated that after 3 months I would automatically be moved back to my previous speeds and would not have to take any action.

graysonf
MVM
join:1999-07-16
Fort Lauderdale, FL

graysonf

MVM

Keep an eye on your bill anyway And perhaps not rebooting your modem will postpone the downgrade.
Jeremy W
join:2010-01-21

Jeremy W

Member

Good ideas!

SHoTTa35
@optonline.net

SHoTTa35

Anon

Sweet, i'd love to get those kinda bumps

threehundred
@myvzw.com

threehundred to Jeremy W

Anon

to Jeremy W
It's a trial of three hundred thousand customers. The biller code is built like the guarantee premium channels(3 month free premium for customer guarantee issues) are, they disappear from the account at expiration.

RR Conductor
Ridin' the rails
Premium Member
join:2002-04-02
Redwood Valley, CA

RR Conductor to Jeremy W

Premium Member

to Jeremy W
No, no free upgrades here.
raffoutroud
join:2010-03-31
Lynnwood, WA

raffoutroud

Member

said by RR Conductor:

No, no free upgrades here.

The 300,000 have been emailed, if you didn't get the email you're not one of them.

Ultibeam
join:2008-05-27
USA

Ultibeam to Jeremy W

Member

to Jeremy W
Can anyone explain why Comcast is doing this and why only 300,000 customers can get it? This is the first time I'm hearing this.
Jeremy W
join:2010-01-21

Jeremy W to threehundred

Member

to threehundred
said by threehundred :

It's a trial of three hundred thousand customers.

Lucky me!

RR Conductor
Ridin' the rails
Premium Member
join:2002-04-02
Redwood Valley, CA
ARRIS SB6183
Netgear R7000

RR Conductor

Premium Member

said by Jeremy W:

said by threehundred :

It's a trial of three hundred thousand customers.

Lucky me!

Where are you located?

Randomer
@comcast.net

Randomer to Jeremy W

Anon

to Jeremy W
what does the email look like? curious o.O

Darknessfall
Premium Member
join:2012-08-17

Darknessfall

Premium Member

I got an email....

Telling me I should upgrade to Blast Plus!

beachintech
There's sand in my tool bag
Premium Member
join:2008-01-06

1 recommendation

beachintech to Ultibeam

Premium Member

to Ultibeam
said by Ultibeam:

Can anyone explain why Comcast is doing this and why only 300,000 customers can get it? This is the first time I'm hearing this.

My guess, testing network conditions with higher tiered plans. No better real world test than giving a bunch of customers a boost. Should be a good sign of things to come.

gate1975mlm
Premium Member
join:2001-09-30
Philadelphia, PA

2 edits

1 recommendation

gate1975mlm

Premium Member

said by beachintech:

said by Ultibeam:

Can anyone explain why Comcast is doing this and why only 300,000 customers can get it? This is the first time I'm hearing this.

My guess, testing network conditions with higher tiered plans. No better real world test than giving a bunch of customers a boost. Should be a good sign of things to come.

I fully expect the Extreme package 105/20 to become the new Blast in the next 2 years at most!
DZS
join:2007-09-09
York, PA

1 recommendation

DZS to Jeremy W

Member

to Jeremy W
Click for full size
Got it York, PA
Jeremy W
join:2010-01-21

1 edit

Jeremy W to RR Conductor

Member

to RR Conductor
said by RR Conductor:

Where are you located?

Canton, a suburb of Detroit.

gate1975mlm
Premium Member
join:2001-09-30
Philadelphia, PA

gate1975mlm to DZS

Premium Member

to DZS
said by DZS:

Got it York, PA

This was very nice of Comcast to do this!

I was not one of the lucky ones however
bman212121
join:2005-06-09

bman212121 to Jeremy W

Member

to Jeremy W
This is actually kind of interesting. I wonder if this test will finally allow them to get rid of the $250 setup fee for the 105 plan. At the least if the testers wanted to upgrade to 105 it would seem like they should be able to get the fee waived.

Also, I'm guessing that you are on Blast Jeremy. I wonder if they also picked some users there were on performance or if it was only customers who were already at 50mbps.

Oregonian
Premium Member
join:2000-12-21
West Linn, OR

Oregonian to Jeremy W

Premium Member

to Jeremy W
No email for me either.

Still very much enjoying the 50/10 Blast! upgrade!

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt to Ultibeam

Premium Member

to Ultibeam
said by Ultibeam:

Can anyone explain why Comcast is doing this and why only 300,000 customers can get it? This is the first time I'm hearing this.

It is a market test.
it is only a test,
had it been intended for you,
an email would have been sent.
please stay tuned for further instructions.

MSauk
MSauk
Premium Member
join:2002-01-17
Sandy, UT

1 recommendation

MSauk to Oregonian

Premium Member

to Oregonian
said by Oregonian:

No email for me either.

Still very much enjoying the 50/10 Blast! upgrade!

Same here! Very fast, but who wouldn't want to go faster

RR Conductor
Ridin' the rails
Premium Member
join:2002-04-02
Redwood Valley, CA
ARRIS SB6183
Netgear R7000

RR Conductor to tshirt

Premium Member

to tshirt
said by tshirt:

said by Ultibeam:

Can anyone explain why Comcast is doing this and why only 300,000 customers can get it? This is the first time I'm hearing this.

It is a market test.
it is only a test,
had it been intended for you,
an email would have been sent.
please stay tuned for further instructions.

Incoming-This is NOT a test, I repeat, this is NOT a test, Roger Copy, confidence is high! Mr.Johnson, get me Offutt.
RR Conductor

1 recommendation

RR Conductor to MSauk

Premium Member

to MSauk
I wouldn't mind it, but $74.95 a month for Blast! right now is about my limit for cost
Jeremy W
join:2010-01-21

Jeremy W to bman212121

Member

to bman212121
said by bman212121:

Also, I'm guessing that you are on Blast Jeremy. I wonder if they also picked some users there were on performance or if it was only customers who were already at 50mbps.

Yep, I'm on Blast.

powerspec88
Premium Member
join:2007-03-11
Lees Summit, MO

powerspec88 to Jeremy W

Premium Member

to Jeremy W
Got it here in KC. Friend was on 50/10 and got the free upgrade. He has yet to hit the max download speed but gets 20 up no issue.
Jeremy W
join:2010-01-21

Jeremy W

Member

said by powerspec88:

He has yet to hit the max download speed but gets 20 up no issue.

I've yet to have a speed test come in below 105/20:
djoye
join:2009-08-15
Murfreesboro, TN

djoye to Jeremy W

Member

to Jeremy W
How do they roll the speed back? Do they send the old configuration and force the modem to reboot? Why do you have to manually reboot the modem to get the speeds? I'm guessing they can't change your speed without you manually rebooting it...

Get a UPS (uninterrupted power supply), run the modem off of that and never power it down again; keep 105 until they forcefully disconnect you or come out with something better.

zandbak
@comcast.net

zandbak to Jeremy W

Anon

to Jeremy W
I received the email a week ago in Indianapolis. Never saw a speed increase after rebooting my modem and going through all the steps (still on 50 Mbps). Did tech support chat with Comcast last night and was told there is nothing on my account about a free speed increase. I asked why I received the email about 3 months free and was told it was a phishing email and to report it to Comcast immediately....