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Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 recommendation

Johkal

MVM

[CustSvc] Chris: Comcast Products Specialist [amusing]

Just a funny observation: Every time I'm on the "Products" page I get a pop-up from "Chris" the Comcast Product Specialist. I've even asked: "Why can't the bot pick random fake names instead of Chris. I was told twice that "yes my name is Chris". Really! Too funny. Chris must get some serious overtime working 24/7 dedicated to me. LOL!

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

1 recommendation

EG

Premium Member

[CustSvc] Re: Chris: Comcast Products Specialist [amusing]

LMAO !

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

1 recommendation

Darknessfall

Premium Member

HA! I always saw that too!! Chris surely is dedicated!!!

Chris: Thank you for visiting Comcast. What questions can I answer for you today?
You: Are you really named "Chris?" I always see the same name everytime I come here.
Chris: Yes, I am. We have many Comcast chat representatives at any given time; you might have spoken with a different agent named Chris.
Chris: How may I help you today?

LOL!
catnapped
join:2010-11-22
Elizabethtown, PA

1 recommendation

catnapped to Johkal

Member

to Johkal
Somebody should ask how many Chris' work there

graysonf
MVM
join:1999-07-16
Fort Lauderdale, FL

1 recommendation

graysonf to Johkal

MVM

to Johkal
Chris: How may I help you today?
You: Change your screen name.
Chris: Why would I want to do that?
You: Because I call BS, it's not your real name?

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 recommendation

Johkal to Darknessfall

MVM

to Darknessfall
said by Darknessfall:

HA! I always saw that too!! Chris surely is dedicated!!!

Chris: Thank you for visiting Comcast. What questions can I answer for you today?
You: Are you really named "Chris?" I always see the same name everytime I come here.
Chris: Yes, I am. We have many Comcast chat representatives at any given time; you might have spoken with a different agent named Chris.
Chris: How may I help you today?

LOL!

I'll guess the jig is up now for Bot Chris.

I wonder if there is "Chris" training for the CSRs.
You are Chris: "SAY IT"!
You are Chris: "SAY IT"!
You are Chris: "SAY IT"!

Sunny
Runs from Clowns

join:2001-08-19

1 recommendation

Sunny to Johkal

to Johkal
I don't blame Chris. I would probably lose sleep watching you, too.

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

I hope Chris is well compensated for watching my sorry arse. Glad I don't enable my lappy camera when I'm lounging in my boxers.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA

1 recommendation

NormanS

MVM

Are you saying you wouldn't want Bot Christine to check out your shorts?

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

Haa...Haa..well if you put it that way; Too funny!

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

Darknessfall

Premium Member

said by Johkal:

Haa...Haa..well if you put it that way; Too funny!


RR Conductor
Ridin' the rails
Premium Member
join:2002-04-02
Redwood Valley, CA

1 recommendation

RR Conductor to Johkal

Premium Member

to Johkal
You mean you never said "Hi Chris, so, are you lonely tonight? What are you wearing Chris?" LOL

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 recommendation

Johkal

MVM

...and then suddenly my service is bumped down to Economy.

RR Conductor
Ridin' the rails
Premium Member
join:2002-04-02
Redwood Valley, CA
ARRIS SB6183
Netgear R7000

RR Conductor

Premium Member

said by Johkal:

...and then suddenly my service is bumped down to Economy.

LOL Uh oh

KeepOnRockin
Music Lover Forever
Premium Member
join:2002-11-08
Beaverton, OR

KeepOnRockin to Johkal

Premium Member

to Johkal
lol, I noticed that too while gathering information to order Cable TV last month. It took me a few days to realize Chris was just a bot.

It's funny that the call it "live assistance"
Marcer
Premium Member
join:2007-07-08
Hamilton, ON

2 recommendations

Marcer to Johkal

Premium Member

to Johkal
Acronym?

C omcast
H elper
R obot on
I nternet
S erver
neufuse
join:2006-12-06
James Creek, PA

neufuse to Johkal

Member

to Johkal
*runs down steps mad* Who are you chating with at 3am?

uh... it's CHRIS from Comcast

what are you wearing "CHRIS from Comcast"?

uh... Hi I am Chris!
neufuse

neufuse to Johkal

Member

to Johkal
Chris: Just type your question below.
Me: If you are not a bot, what is 1 + 2?
Chris: I can't answer that for you, but I can answer your questions on adding new services for you!

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

Darknessfall

Premium Member

said by neufuse:

Chris: Just type your question below.
Me: If you are not a bot, what is 1 + 2?
Chris: I can't answer that for you, but I can answer your questions on adding new services for you!

I don't believe it's a bot, just a lot of script readers. Mine actually added the numbers .
neufuse
join:2006-12-06
James Creek, PA

neufuse

Member

I was just joking with that

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

Darknessfall

Premium Member

said by neufuse:

I was just joking with that

Oh "Facepalm"
SCADAGeo
Premium Member
join:2012-11-08
N California

1 recommendation

SCADAGeo to KeepOnRockin

Premium Member

to KeepOnRockin
said by KeepOnRockin:

It's funny that the call it "live assistance"

 
said by Davesnothere's chat log with MagicJack's Ashley :
--------------------------------------------------------------------------------
You: offer is no good if no info about number porting
--------------------------------------------------------------------------------
Ashley Says: Remember, when you order today through this chat you will receive FREE SHIPPING! CLICK HERE to take advantage of this limited time offer!
--------------------------------------------------------------------------------
You: bs bots !
--------------------------------------------------------------------------------
Ashley Says: My name is Ashley and I'm a live virtual agent.
--------------------------------------------------------------------------------
You: LIVE VIRTUAL ?
--------------------------------------------------------------------------------

 
Hey Chris, I believe Ashley would be a perfect match for you!

telcodad
MVM
join:2011-09-16
Lincroft, NJ

2 recommendations

telcodad

MVM

said by SCADAGeo:

Hey Chris, I believe Ashley would be a perfect match for you!

Please don't encourage them to get together, as I believe their offspring would grow up to become Skynet!

[See: »en.wikipedia.org/wiki/Sk ··· minator) ]
SCADAGeo
Premium Member
join:2012-11-08
N California

SCADAGeo

Premium Member

said by telcodad:

Please don't encourage them to get together, as I believe their offspring would grow up to become Skynet!

Perhaps they could *cough* virtually *cough* get together in Electric Dreams.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

1 recommendation

NormanS

MVM

said by SCADAGeo:

Perhaps they could *cough* virtually *cough* get together in Electric Dreams.

Is that where they would dream of electric sheep?

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

Just had to stir the "Chris" pot one more time.

Just had another interaction with my dedicated CSR Chris trying to cancel HBO. Who would ever know that you can't downgrade services online. I didn't know. Oh & yes I called Chris "Chip" through the conversation with no reaction. LOL!

Transcript:

Chris: Hi, Im a live Comcast products specialist. What questions can I answer for you today on adding new services?
Chris: Just type your question below.
You: Hello Chip, I would like to drop HBO please.
Chris: How may I help you today?
You: As I typed already: I would like to drop HBO please.
Chris: I am sorry to hear that you would like to remove your HBO premuim channel. I understand that you are trying to save however I would like to set expectations that we do not downgrade service here online.
Chris: I can assist you with adding services or upgrading here on this website. To discuss lower priced options or removal of service, please call our Customer Service Team at 1-800-COMCAST (1-800-266-2278) for more information. They will be able to access your account information and see what options are available to you.
You: That is disappointing Chip; I wish there were disclaimers.
Chris: I sincerely apologize, however we do not have access to view your account here online. I can only assist you in upgrading or adding service here online. Kindly call the number to better assist you in dropping your HBO channel.
You: Thanks Chip & I will do that. Have a great night Chip!
Chris: You too and you're welcome. Just to let you know that with our Triple play bundled services offer more savings and have the convenience of having all three services on one bill!
Chris: Is there anything else I can help you with today?
You: Nothing more Chip. See ya!
Chris: Thank you for visiting Comcast today. I hope you'll come visit us again soon.
Chris: Have a great day.

IowaCowboy
Lost in the Supermarket
Premium Member
join:2010-10-16
Springfield, MA

1 edit

IowaCowboy to Johkal

Premium Member

to Johkal
I get that too.

I am thinking of getting their home control offering (home automation without the security part) and I was browsing their pages on that offering and I got that popup with the agent's name being Chris.

I think it's the online version of salesman hounding the customers. It's like going to the mall and getting hounded by the salesman. Furniture stores are the worst for salesman harassment, especially Sleepy's and Raymour & Flannigan. If I go into a store, I like to browse the merchandise, take notes, and research the product before buying it.

The Best Buy at Holyoke Mall knows me because I go there often and I spend quite a bit of money there and they know my shopping style and that if I need advise on a product that I will ask for it.

I notice chat pop ups on many sites and not just Comcast.com, Verizon Wireless and the Verizon landline site does that too along with many others. If you want to avoid that, then try to visit the site late at night when their staffing levels are at the lowest.

Darknessfall
Premium Member
join:2012-08-17

Darknessfall

Premium Member

NoScript addon for Firefox blocks it too.

telcodad
MVM
join:2011-09-16
Lincroft, NJ

1 recommendation

telcodad to Johkal

MVM

to Johkal
FYI - Just saw this blog item about our favorite Comcast product specialist "Chris":

Are you being served? Comcast chat from hell
Summary: Jason Perlow needed to know just one thing: Was his address serviceable? More than one hour of call center sales talk later, he got his answer.
By Jason Perlow, ZDNet - July 31, 2013
»www.zdnet.com/are-you-be ··· 0018803/

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 edit

Johkal

MVM

Wow, Chris gets around! LOL!

Just have to add: A buddy I use to work with is working for Comcast for the past year. In fact, he saw my ticket & came to my house to address my signal issue. And yes, his name is "Chris". LOL!