This occurred on someone else's computer and I'm trying to remove it.
They encountered the fbi money scam screen and could not use the pc at all.
F8 did not work.
I turned on the pc , tried F8 as pc was starting up but didn't work. Completely white screen, was as if something was trying to load but never did.
Restarted - got a normal looking desktop except for a small warning box in lower right corner.
Warning! Infected file detected!
Location: File system
File name: listener.exe
Level of threat: (shows two red bars)
Behavior description: Destroys and infects system files.
To keep the computer safe the threat must be blocked.
(two options displayed) X Buy full edition .... X Continue
no linkification installed
no Spybot S&D installed
no AdAware installed
Have checked 'show hidden files and folders"
Can't open Notepad
Can't open Windows defender but it is disabled
Avast had been disabled
I cannot open firefox.
Can not use Internet Explorer: tried to go to TFC website and Malwarebytes website. IE gives a warning message and will not go to any website.
Tried using a flash drive loaded with TFC.exe and Mabam-setup-188.8.131.520.exe and, while I can slide the icon onto the desktop, I can't open or start the programs. Tried all with 'run as administrator'.
Trying to start any program just brings up the above mentioned warning box.
Cannot remove any programs.
I searched but have not found a similar situation on the forums.
Thank you for any help or suggestions.