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scoosdad

join:2007-04-28
Worcester, MA

[CATV] Emergency alert messages for wrong region-Worcester MA

I know we don't have an official channel to reach out to Charter anymore with the loss of the Charter Direct forum, but I thought maybe someone from Charter might see this and contact someone locally:

For maybe the last week or more, here in the Central Mass Charter area (Oxford MA headend), instead of seeing emergency alert messages for our own Worcester County area, we've been inundated with alerts intended for the Franklin County/Plattsburg NY area. With the heavy rains we've had in the northeast in the last week or so, we're seeing flood warning alerts for Franklin County about once an hour some nights on all channels. Plattsburg is about 225 miles northwest of any subscriber in this area so it's not just a simple overlap from some nearby county. I think this might be the case of the emergency alert receiver at the headend set to the wrong channel, or some addressing issue upstream.

I called the 800- number just now and they basically didn't understand that this was a problem to be fixed, and claimed that Charter can't control those messages at all. While I believe that Charter can't control the flow of these messages intended for our local area, this has got to be a problem they can fix when we're seeing messages from so far away. It would be like Las Vegas getting flood warnings for Los Angeles county. The flip side of this is that if we had a serious issue in our own area such as a tornado, we'd never hear about it if we're set up to get Plattsburg's warnings.

So here's hoping somebody at Charter sees this and passes the message along. I'm sure sick of being jolted off the couch about once an hour for five minutes while the voice of doom tells me about conditions up in Plattsburg.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

Re: [CATV] Emergency alert messages for wrong region-Worcester M

said by scoosdad:

I know we don't have an official channel to reach out to Charter anymore with the loss of the Charter Direct forum, but I thought maybe someone from Charter might see this and contact someone locally:

For maybe the last week or more, here in the Central Mass Charter area (Oxford MA headend), instead of seeing emergency alert messages for our own Worcester County area, we've been inundated with alerts intended for the Franklin County/Plattsburg NY area. With the heavy rains we've had in the northeast in the last week or so, we're seeing flood warning alerts for Franklin County about once an hour some nights on all channels. Plattsburg is about 225 miles northwest of any subscriber in this area so it's not just a simple overlap from some nearby county. I think this might be the case of the emergency alert receiver at the headend set to the wrong channel, or some addressing issue upstream.

I called the 800- number just now and they basically didn't understand that this was a problem to be fixed, and claimed that Charter can't control those messages at all. While I believe that Charter can't control the flow of these messages intended for our local area, this has got to be a problem they can fix when we're seeing messages from so far away. It would be like Las Vegas getting flood warnings for Los Angeles county. The flip side of this is that if we had a serious issue in our own area such as a tornado, we'd never hear about it if we're set up to get Plattsburg's warnings.

So here's hoping somebody at Charter sees this and passes the message along. I'm sure sick of being jolted off the couch about once an hour for five minutes while the voice of doom tells me about conditions up in Plattsburg.

are you sure about that as charter has 1 system in NY and yes that is all they have in NY state.

nowcharter
Charter HSI

join:2002-09-11
Uxbridge, MA

I noticed the message also, being on a Massachusetts system receiving flood warnings from NY. Minor nuisance but if someone were to rely on these warnings being applicable to their area this could be misleading. If these are required by some government edict I would hope the regulator would check the delivery mechanism for accuracy and recommend changes.


jamiers

join:2004-08-22
Ashford, CT

File a complaint with the FCC. They should be able to assist with it.
--
In Ashford which is in the Willimantic, CT Charter system.


jp16

join:2010-05-04
united state
reply to scoosdad

I had seen the message too. Is a possible that the message was sent to the wrong region by accident? I do not know how it all works... Just a thought...