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Keeskomputer

join:2013-06-17
Richmond, IN

[DSL] Slow DSL Richmond,In

Signed for DSL, 4/22-13. Fastest ever connected .69Mbps, only momentarily. Today, including many modem resets, fastest connection .23Mbps, which is slower than dial-up! So much for High Speed Internet!?
What connection are other new users in Richmond, IN area getting?
And Frontier continues advertising their High Speed plan, when they can't service their current customers! A blatant example of false advertising!
Would welcome any response from DSL users in Richmond, IN.
Thanks,
RMK


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:3
Have you talked with Frontier about the problem you are having?

Keeskomputer

join:2013-06-17
Richmond, IN
Yes. Have had several phone conversations with Tech Support without improvement. They say they know they have problems that need equipment updated, but are indefinite about when that may happen. Yet they continue to advertise the same plan to bring others into the same mess.
RMK

FTR Tech

join:2013-02-12
reply to Keeskomputer
Hello, Keeskomputer,

I'm sorry to hear about the speed issues you have been having. Please give out technical support department a call at 1-800-239-4430 and we will be happy to look into this further and answer your concerns.