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Confused_Kat

@suddenlink.net

Out of town for 4 days, but usage meter shows 2GB of usage?

I was out of town for 4 days, but the Suddenlink online usage
meter shows 2GB of usage? How can this be possible?

I left my house around 6PM on Friday. The power cables to the
cable modem and the router were unplugged. My whole family
flew to Seattle for the weekend.

After getting home last night(Monday), I plugged the power
cord back in.

I just logged into my Suddenlink account and the usage meter
shows 2GB of usage on Saturday, as well just under 1GB of
usage on Sunday. I do not understand how this is possible.
Nobody entered my house. I logged into my home alarm
and it showed no entry or alarms during those days.

Uplinkpro

join:2008-02-11
Lake Charles, LA
Sounds normal, as something similar to this happened last time SL implemented their caps. I said this before, but it really does seem like they didn't even really change it from last time going by how off it is and how often, so I'm really unsurprised to see this issue pop up again.

areacode304

join:2006-08-26
WV
reply to Confused_Kat
I think you'll find that this is just par for the course with Suddenlink. Their meter has never been accurate, and they have no incentive to make it so since implementing caps and overage fees in most markets.


gatorkram
Need for Speed
Premium
join:2002-07-22
Winterville, NC
kudos:3
reply to Confused_Kat
Here we go again, round two...

Will they pull the meter again?
--
What the heck is a GatorKram? »www.gatorkram.com


Confused_Kat

@suddenlink.net
reply to areacode304
I don't really care about the usage cap.
It doesn't affect me. Not yet anyway.

My average usage is only 50GB to 80GB
on my Suddenlink account. I download
more than 120GB on my Verizon Wireless
smartphone with hotspot... but that's only
because I still have unlimited data.

What I'm concerned about is the usage
on those two days that I wasn't even home.
I can't figure out why it's showing usage
during those two days when I'm 100% sure
nobody was home.(with the modem power
cable disconnected)

Uplinkpro

join:2008-02-11
Lake Charles, LA

1 edit
reply to gatorkram
I sure hope they pull the meter seeing as it has been consistently inaccurate in some days going over and others going under (30% over one day and 100% under another, while for someone else 100% over). From when I started comparing it to my own meter I knew it was only a matter of time before someone was dinged for usage when they were away for the weekend and didn't have the modem on since it didn't seem like they tweaked the meters at all from last time.

Sadly, I doubt we'll see anything come from this unless we make a huge fuss over it since they seem to want to ignore us. If anyone searched Suddenlink on Twitter they'd see they don't have their priorities straight when it comes to customer satisfaction -_-

Edit: And woohoo, Suddenlink's meter is nearly 4 gigs in their favor for the last day of my billing cycle...

Cobra11M

join:2010-12-23
Mineral Wells, TX
reply to Confused_Kat
Mine seems pretty accurate.. sure theirs might be 2gb more, total but my router doesn't count for logs and talks with the modem.. that being said its pretty darn accurate here


Confused_Kat

@suddenlink.net
Suddenlink's internet usage meter has brought down my
trust in the electric and water meter at my house.

Any chance that I'm also being over-charged on my eletric
and water bills?

Now that I think about it.... doesn't Suddenlink call this
thing a "meter" on its website? I just read the info on
my state gov't website. Apparently all METERS in use
for commercial purposes in my state has to be inspected
twice a year by the depts of weight and measures.
Shouldn't Suddenlink's virtual meter be covered under
those laws as well?

areacode304

join:2006-08-26
WV
said by Confused_Kat :

Any chance that I'm also being over-charged on my eletric and water bills?

It's possible. We have been routinely overcharged on our water bill because they only read our meters twice a year and simply estimate our usage the other 10 months. If we want them to read it any other time, they charge $50 per instance, which is not only stupid, but counterproductive for anyone trying to save money.

Uplinkpro

join:2008-02-11
Lake Charles, LA
reply to Cobra11M
Their meter throws out the overhead and only measures from the internet to the modem if that helps any.

Also, the meter thing with the dept of weights and measures has been mentioned a lot. They want to measure it "like water" but they don't want the government regulation that comes with it.


moldypickle

join:2009-01-04
Haughton, LA
kudos:3
It only throws out the DOCSIS overhead which really isn't all that much anyways.

TurboNerd

join:2013-02-22
Clovis, NM
Reviews:
·Suddenlink
reply to Confused_Kat
said by Confused_Kat :

Suddenlink's internet usage meter has brought down my
trust in the electric and water meter at my house.

Apparently all METERS in use
for commercial purposes in my state has to be inspected
twice a year by the depts of weight and measures.
Shouldn't Suddenlink's virtual meter be covered under
those laws as well?

Unfortunately they are not a public utility in that since they don't "Generate" or Make data they just transport it. So not regulated the same way. So the government stepping in is not happening.

ALTHOUGH, if they are going to charge in a tier sense (overage tier included) they better make sure it's correct, They subject themselves to a class action, and punitive damages if one persons meter is off.

If one persons meter is off then it is assumed everybody's meter is off in the eyes of the law. When there could be a Hodge Podge of accurate meters.

My meter shows 260G (incoming outgoing ip traffic w overhead)after testing their implementation, meanwhile their Online Usage Meter shows 275G, The Billing meter showed (via help desk) shows 284g for the period.


Confused_Kat

@suddenlink.net
I will be out of town again starting Monday. Will be gone for
at least 11 to 14 days.

My attorney friend suggested that I unplug the modem and
drop it off at his office. (as evidence that there's no modem
in operation at my home)

He suggested that I might have a case if I return 11 days later
and Suddenlink's usage meter still shows usage meter.
Perhaps a class action suit?


moldypickle

join:2009-01-04
Haughton, LA
kudos:3
Check the ToS first to make sure there is no mediation clause.

But if your lawyer thinks he has a case, then role with it. Lawyers usually don't pick losing battles.

Uplinkpro

join:2008-02-11
Lake Charles, LA
reply to Confused_Kat
Aww, you gave away the plot. You're supposed to do that and THEN tell us after the fact so the company has no method of trying to prevent what you noticed the first time from happening.

TJGentry

join:2010-04-14
Hornbeck, LA
reply to Confused_Kat
Any update on this?