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[Line Problem] ATT DSL Disconnect's Houston, TexasSo for the past 4 month's i have had issues where my DSL line would just drop and force a reconnect...i thought it may be a modem issue so i replaced my 2wire with a netgear N600 modem/router. This still did not fix the problem, so i contacted ATT over the phone and had a phone tech tell me "i see that ur service was interrupted 16 time's yesterday, so what i am going to do is switch you over to a different relay and see if that solves the problem" so after about 10 minutes of hold he came back on and said that he switched the relay(circuit) and if i had any more problems to call him back. Well it worked for about 1 day then the next day my DSL line started dropping randomly again. So i called back, and they sent a technician to my house yesterday. The technician said that there was some damaged parts on the box and that he had to replace the drop. So he did that, and the technician accidently hooked us up to the 3mbit pair instead of the 6mbit pair. So he came back today and fixed it. While the 3mbit pair was hooked up, i had no disconnect's. Now that the 6mbit pair is hooked up this is what my log looked like. This is only about 4 hours worth of log's, which was directly taken from my Modem.
[DSL: Up] Thursday, June 20,2013 14:14:27 [Internet disconnected] Thursday, June 20,2013 14:14:13 [DSL: Down] Thursday, June 20,2013 14:14:09 [UPnP set event:AddPortMapping] from source 192.168.0.4, Thursday, June 20,2013 14:12:55 [Time synchronized with NTP server time-g.netgear.com] Thursday, June 20,2013 14:10:42 [Internet connected] IP address: 172.10.104.68, Thursday, June 20,2013 14:09:18 [DSL: Up] Thursday, June 20,2013 14:09:14 [DSL: Down] Thursday, June 20,2013 14:08:40 [DSL: Up] Thursday, June 20,2013 14:08:31 [Internet disconnected] Thursday, June 20,2013 14:08:20 [DSL: Down] Thursday, June 20,2013 14:08:15 [admin login] from source 192.168.0.4, Thursday, June 20,2013 13:53:42 [Internet connected] IP address: 172.10.105.202, Thursday, June 20,2013 13:53:33 [DSL: Up] Thursday, June 20,2013 13:52:51 [Internet disconnected] Thursday, June 20,2013 13:52:43 [DSL: Down] Thursday, June 20,2013 13:52:38 [admin login] from source 192.168.0.4, Thursday, June 20,2013 13:46:39 [Time synchronized with NTP server time-g.netgear.com] Thursday, June 20,2013 13:42:44 [UPnP set event:AddPortMapping] from source 192.168.0.4, Thursday, June 20,2013 13:42:19 [Internet connected] IP address: 172.10.105.202, Thursday, June 20,2013 13:42:15 [DSL: Up] Thursday, June 20,2013 13:41:26 [Internet disconnected] Thursday, June 20,2013 13:41:15 [DSL: Down] Thursday, June 20,2013 13:41:11 [admin login] from source 192.168.0.4, Thursday, June 20,2013 13:40:36 [Time synchronized with NTP server time-g.netgear.com] Thursday, June 20,2013 13:35:09 [UPnP set event:AddPortMapping] from source 192.168.0.4, Thursday, June 20,2013 13:34:50 [Internet connected] IP address: 172.13.17.130, Thursday, June 20,2013 13:34:48 [DSL: Up] Thursday, June 20,2013 13:34:44 [DSL: Down] Thursday, June 20,2013 13:34:28 [DSL: Up] Thursday, June 20,2013 13:33:58 [Internet disconnected] Thursday, June 20,2013 13:33:43 [DSL: Down] Thursday, June 20,2013 13:33:39 [Time synchronized with NTP server time-g.netgear.com] Thursday, June 20,2013 13:29:52 [UPnP set event:AddPortMapping] from source 192.168.0.4, Thursday, June 20,2013 13:27:39 [Internet connected] IP address: 172.13.17.11, Thursday, June 20,2013 13:27:37 [DSL: Up] Thursday, June 20,2013 13:27:03 [Internet disconnected] Thursday, June 20,2013 13:26:55 [DSL: Down] Thursday, June 20,2013 13:26:51 [DHCP IP: (192.168.0.4)] to MAC address 48:5D:60:E4:FB:33, Thursday, June 20,2013 12:38:03 [UPnP set event:AddPortMapping] from source 192.168.0.4, Thursday, June 20,2013 12:38:02 [UPnP set event:DeletePortMapping] from source 192.168.0.4, Thursday, June 20,2013 11:00:59 [UPnP set event:DeletePortMapping] from source 192.168.0.4, Thursday, June 20,2013 11:00:59 [UPnP set event:DeletePortMapping] from source 192.168.0.4, Thursday, June 20,2013 11:00:59 [Time synchronized with NTP server time-h.netgear.com] Thursday, June 20,2013 10:34:55 [UPnP set event:AddPortMapping] from source 192.168.0.4, Thursday, June 20,2013 10:33:30 [Internet connected] IP address: 172.13.17.11, Thursday, June 20,2013 10:32:07
This shows 8 DSL disconnects in a matter of 4 hour's. These disconnects happen randomly and i do not know why they are happening. I called the tech back and he has yet to call me with a reply. So hopefully you guys can help me aswell. |