said by abcjak:said by donkey77:make a post in the rogers forum, then hold your breath for the rogers CEO to actually respond.
notice how teksavvys CEO is here, and trying to do his best to accommodate your request?
2 different scenarios really. When I was with rogers, i would only need to call rogers 24hr phone support and someone would pickup pretty quickly EVERY time, any time of day. There was no need to have a 2nd service to get to an online web/help forum to get help.
I was with Bell for only a few years in the past 20 but that was the same...call, someone picks up, easy as that.
I would prefer not going to an online forum with my phone to get help, but i knew this would be the case when i switched away from a major ISP. The price difference was the main motivation and the level of customer support is the difference. ...we all know that going into it.
When talking to a TSI rep, you know they actually give a damn, unlike Rogers reps.
I'd really rather never talk to a Rogers rep ever again in my life. Having them
blatantly lie to me on the phone, on their forums, on their online support chats, in private messages via their forums, and in a CRTC submission regarding my (past) issue is way more than enough for me. Never again on Rogers.
I've had issues on Teksavvy before, all which were Rogers-caused. Some which TSI couldn't do anything about (local node hardware failing, then finally failed causing an outage for the entire neighbourhood of tv, internet & phone), local node congestion..
Some which they were able to fix: Rogers botched my install - signals were out of whack, and I was seeing modem reboots every 20 minutes (I was able to time them down to the second with Martin on IRC, lawlz). They got Rogers to come back and fix the install, which fixed my signals.
It didn't fix my modem reboots while it was raining, but a further ticket with TSI had Rogers watching my account for 2 days (they came back and said "we don't see a problem"), but I guess they were still monitoring my account, as a few days later there was a one of those "Under contract to Rogers" trucks outside my building, and my modem reboots stopped.
I'd rather go with a TPIA provider any day (even with the 48hr+ turnaround time), than go with Rogers.