SOHO application to handle phone calls?
Someone I know would like to work part-time from her home handling phone calls from a doctor's office.
To get started, she only needs a reliable phone line and an analog modem with support for CallerID, a headset + mike connected the phone card, and an application that can read the CID and pop up a window where she can enter the caller's infos.
She works on Windows, and the app should share its data somehow so the doctor can see the calls without any copy/pasting.
Are there free/cheap applications that do this? If business picks up, she can always buy a more professional solution later.
Most soft PBXes (Asterisk, FreeSwitch) and VOIP providers have a reporting facility where you can view a table or spreadsheet of CID, call time, duration, etc. If she employed such a thing, she could easily export the info to a spreadsheet and add her own notes.
Use a cloud-based spreadsheet and multiple users can view or edit concurrently.
Thanks, but this is not what I'm looking for.
When a call comes in, the application should do this:
- Retrieve the CID from the modem, and open the patient's record, if any, so that the secretary knows all about that patient and is ready to input data about the call
- All data in the database should somehow be available from the doctor, both patient records and calendar (so that the secretary knows when the doctor is available). Nice option: The doctor's computer should indicate whether he's currently busy or available (eg. he hasn't touched his keyboard in 10mn).
I guess the easiest way would be a web application with a small desktop applet to handle communication with the modem + headset.
It looks like modem-based CIT applications are pretty much dead, although some are still available:
I guess I should look into VoIP-based solutions instead for active solutions.
Also, since she might have to handle two phone lines, I'll go ask if someone knows of an affordable device to connect a PC with a phone line (either two analog, or a single ISDN line).
billaustinthey call me Mr. BillPremium,MVM
North Las Vegas, NV
|reply to vincentdelpo |
Is this something your are trying to help setup because she has decided that is the type of work she wants to do?
I would think that if she already has a job, the employer would supply the equipment needed or a list of what to purchase.
To be able to access the patient records, she needs remote access to a PC on the office network, or an office that uses a hosted management system with web access.
I'll see what software the doctor uses. Thanks.
|reply to vincentdelpo |
Whatever solution you come up with, you probably want to make sure in conforms with HIPAA rules, especially if she is going to be accessing patient files from home. Some information: