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tmcb1

@rylinkservices.net

[Prism TV] Unhappy with centurylink

When century link came out to set up my tv internet system, they changed my modem without asking, requiring me to reconfigure my computer network.

After set up, TV and box did not work with remote, centurylink charged me for a new remote (charge removed after several hours on the phone).

TV system still experienced multiple freezes, internet repeatedly crahed After speaking with more than 19 representatives and multiple technician visits in the first month, I gave up calling. Kids hated it, but I did not wish to reverse the system set up.

9 months later, it has only gotten worse, TV freezes multiple times each day. Internet flickers on and off. Centurylink refuses to let me out of contract without penalty. Says that I have not shown evidence of continuing problem. This is after more than 31 phone contacts, and more than 6 technician visits in 9 mo's.

Not only a poorly funtioning system, but the worst customer service I have dealt with since United Airlines went bankrupt.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
said by tmcb1 :

When century link came out to set up my tv internet system, they changed my modem without asking, requiring me to reconfigure my computer network.

Your old modem probably wasn't an IPTV modem. Personally, I would not get VDSL IPTV if either cable, or satellite were viable options.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
reply to tmcb1
What is your advertised speed? What is you actual speed?

What else is using the connection when Prism is on?
--
"You can observe a lot by watching". Yogi Berra

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to tmcb1
Hi tmcb1,

This is Joey with CenturyLink. I'm sorry that you've had all this trouble with your service and billing. Our team would like to help you out. Please send us your account information and further issue details to us at TalkToUs@CenturyLink.com. Thank you.

Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com