said by KipAtCox:Hi, everyone. There was fiber damage yesterday that reduced bandwidth in Kansas/Arkansas, but backup connections prevented a full loss of connectivity. Repairs were completed early this morning.
If anyone is still having issues, we should troubleshoot normally, so please let us know!
I often wonder why Cox doesn't share information like this more directly. At least let us sign up to receive it if we want it. It would reduce troubleshooting time and frustration on our end when things go wrong for no apparent reason, and it would reduce calls to customer service on Cox's end.