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Metatron2008
Premium
join:2008-09-02
united state

So what happened to speed upgrades?

Or did that change?



88615298
Premium
join:2004-07-28
West Tenness

Dec 2011 was the last time they raised speeds. I'm actually fine with 30 Meg. Not that I use much upload but I can see where that could use a good bump in speed. Even on one channel I'm pretty sure upload can go higher than 4 or 5 meg. Even if they raised 30 Meg to say 50 Meg no doubt there would still many many people complaining about not having a $25 tier.


Jazzemt

join:2009-02-12
USA
reply to Metatron2008

There needs to be 8 channel bonding everywhere before they bump up speeds more.



fredbisard

@charter.com
reply to 88615298

"Even if they raised 30 Meg to say 50 Meg no doubt there would still many many people complaining about not having a $25 tier."

i would be amongst that group and am amongst them now.



88615298
Premium
join:2004-07-28
West Tenness

said by fredbisard :

"Even if they raised 30 Meg to say 50 Meg no doubt there would still many many people complaining about not having a $25 tier."

i would be amongst that group and am amongst them now.

Well I hate to tell you but you won't be seeing any $25 tier anytime soon if ever. You might get a $40 tier sometime. Even that I'm really not sure.

mogamer

join:2011-04-20
Royal Oak, MI

said by 88615298:

said by fredbisard :

"Even if they raised 30 Meg to say 50 Meg no doubt there would still many many people complaining about not having a $25 tier."

i would be amongst that group and am amongst them now.

Well I hate to tell you but you won't be seeing any $25 tier anytime soon if ever. You might get a $40 tier sometime. Even that I'm really not sure.

What is available for $25 anyway? 1.5mps DSL from some crappy teleco?


Dogg
Premium
join:2003-06-11
Belleville, IL
reply to Metatron2008

I've not heard of any "upgrades" from Charter.

Based on the response here, many have dumped the 100 tier, so I don't see why they would create an even faster tier.
--
Google is your Friend



88615298
Premium
join:2004-07-28
West Tenness
reply to mogamer

said by mogamer:

What is available for $25 anyway? 1.5mps DSL from some crappy teleco?

Some people think that it's only fair that Charter offer a 10 Meg - 15 Meg tier for $25 or they are being ripped off.


fredbisard

@charter.com

"Some people think that it's only fair that Charter offer a 10 Meg - 15 Meg tier for $25 or they are being ripped off."

not that i feel i'm being ripped off just have no need for anything faster or costlier. that should be pretty easy to understand? the 15Meg plan was perfect.



88615298
Premium
join:2004-07-28
West Tenness

said by fredbisard :

"Some people think that it's only fair that Charter offer a 10 Meg - 15 Meg tier for $25 or they are being ripped off."

not that i feel i'm being ripped off just have no need for anything faster or costlier. that should be pretty easy to understand? the 15Meg plan was perfect.

It should be easy to understand that if a $25 10 Meg tier was going to make Charter money they would be doing it. Period. Charter is not going to introduce a tier that will not make money or maybe cause a loss of profit. Charter like every 99.999% of business exist to make a profit. Not to provide services at a loss.

BlakePaulson

join:2008-08-06
Alexandria, MN
Reviews:
·T-Mobile US
·Charter

1 edit

said by 88615298:

It should be easy to understand that if a $25 10 Meg tier was going to make Charter money they would be doing it. Period. Charter is not going to introduce a tier that will not make money or maybe cause a loss of profit. Charter like every 99.999% of business exist to make a profit. Not to provide services at a loss.

How hard is it for you to understand that Charter could easily make money selling 10meg service for $25... the reason they DON'T is because they make MORE money only offering 30/4 service for $54.99.

I understand Charter can do whatever it is they want to, but seriously, just admit the only reason they are offering what they are offering is because they make the most profit selling a product that not that many people actually need.

It's only about money these days. Not about providing services, not about providing employment and certainly not about competition.

Charter caps (while not enforced unless in a congested node) only exist to provide as a future cash cow. Why is it I can be on Business class for $65 a month (no promo, no contract) and get 30/4 with NO CAPS/SERVER ABILITY etc. etc. for only $9.99 more than 30/4 residential service.

So when there's only a difference of $9.99 between business and residential service for the exact same speed, that right there tells you that either residential service is too expensive, or business service isn't expensive enough (and hey, they decided that at $65 it was profitable to provide business service.)

My charter service works perfect, I'm happy with it. I think for business class $65 is very reasonable. I have a problem with the way the residential service is set up and a lot of other people have that same thought. The fact that you keep bullying people into thinking they're wrong for wanting charter to provide a lower tier and a better price is idiotic at best.

We all want the internet, but we are stuck with the providers that have set up shop where we live. Just because people are trying to save money in every way they can but still enjoy some small things in life does not make them leeches or takers... it just means they are voicing their opinion. I realize you too are voicing your opinion and you have every right to do so, but you lash out at people. Many different people have stated they want multiple tiers... you seem to be the only one who is content being told you must take what you can get and it's the greatest thing ever at the best price ever.


88615298
Premium
join:2004-07-28
West Tenness

said by BlakePaulson:

How hard is it for you to understand that Charter could easily make money selling 10meg service for $25...

Really? If Charter offers a $25 tier no doubt many of those on the $55 tier will sign up for it. Charter LOSES $30 in profit if that happens. So if say 20% of Charter customers sign up for this new tier, Charter would need a 12% increase in customers( assuming the same 20% lower priced tier adoption ) to make the same money they do now. And that's assuming the entire revenue from internet was profit which it's not. So in reality we're talking about a 30% increase just to break even. Now what corporation would do that? Not to mention that Charter is not going to get a 30% increase in customers.

If a lower priced tier ADDS to the revenue stream Charter will do it. It's that simple. Charter is not going to turn down extra money. Until the math is right Charter is not adding a lower priced tier no matter how many people complain.

And if for some reason Charter was forced to add a $25 tier no doubt that would come at the expense of increased pricing on the 30 meg and 100 meg tiers and/or the reintroduction of modem fees and/or increase pricing of cable/phone to make up for the lost revenue. No thanks

just admit the only reason they are offering what they are offering is because they make the most profit selling a product that not that many people actually need.

Charter is a business is in the USA where the goal is to maximize profit. You may not want it to be that way, but that is the way it is. Do you want a law stating how much profit a company can make? Do you think such a law would actually force Charter to offer a lower priced tier?

If you want a lower priced product then go with a company that offers it. Oh is Charter your only option? Why not ask at&t or Verizon or whoever why they REFUSE to come to your area. Why not ask you local or state officials to force them to offer service. Exactly why is it Charter's responsibility to offer you plans that others could be offering, but they REFUSE to service your area. Maybe you should be grateful that unlike at&t, Verizon and the others Charter actually provides service. Kind of like a guy complaining his date is ugly when she was the only one interested in going out with him. She could have been like the others and said no.

By the way At&t is in my area and they want $51 for 12 meg and $56 for 18 meg( for the small percentage that can actually get it ). Sure you can get internet for $25 a month with at&t. If you want to call 1.5 Mbps actual internet.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

said by 88615298:

By the way At&t is in my area and they want $51 for 12 meg and $56 for 18 meg( for the small percentage that can actually get it ). Sure you can get internet for $25 a month with at&t. If you want to call 1.5 Mbps actual internet.

I get 14 Mbps Internet for $19.98 a month; but not from AT&T.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


88615298
Premium
join:2004-07-28
West Tenness

said by NormanS:

[I get 14 Mbps Internet for $19.98 a month; but not from AT&T.

And people in that type of situation that don't need 30 meg internet and don't want to pay $55 a month should go with that company that offers that instead of staying with Charter and constantly asking when is Charter going to offer it. At some point if enough people did that Charter would see the logic that losing $30( having a customer go from $55 to $25 ) is preferable to losing the entire $55.

haggelz

join:2010-07-04
Glendale, CA

1 edit
reply to Metatron2008

Charter's pricing scheme is based on the duopoly model that exists in residential broadband in the U.S. They price their service as the only true high speed provider. In my area the fastest uverse can deliver is 18mbps. Even if I could get 24mbps uverse, charter's internet is still faster. The fact of the matter is the average person doesnt need 30mbps. Only heavy downloaders and people streaming multiple netflix streams (im talking 2+) really need more than 20mbps.

The cost to deliver a service capped at 3-6mbps over cable networks is so low, the profit margin for Charter would be high. Profit is not the reason though. Instead of capturing the most customers as possible at a fair price, monopolies instead charge a high price regardless of customers lost. Go read any Econ 101 textbook and you'll see this is how Charter is pricing their service.

Charter is a monopoly for speeds faster than 24mbps. Att is a monopoly for speeds 768kbps-24mbps. What does that result in? High prices for everyone, at every speed.

P.S. Wireless/satellite is not a pure substitute for residential broadband.

@BF69, would you still think charter's price was fair if 1GBPS was offered for $70?



Dogg
Premium
join:2003-06-11
Belleville, IL
Reviews:
·Charter
reply to Metatron2008

I understand both sides of the argument, but the last time I saw prices posted from across the country, from various providers, they were all pretty much the same.

In any case, it doesn't really matter. You like it, want it, or need it and you pay for it, or you don't. It's kinda pathetic that pretty much any question asked here has a comment about "current pricing". We all know the current situation, get over it and move on.
--
Google is your Friend



88615298
Premium
join:2004-07-28
West Tenness
reply to BlakePaulson

said by BlakePaulson:

The fact that you keep bullying people into thinking they're wrong for wanting charter to provide a lower tier and a better price is idiotic at best.

At no point have I said I was against a lower priced tier. NOT ONCE EVER. Look it up. If Charter chooses to offer it, great that is their choice. Obviously they feel it's reasonable to do so then. I have no qualms about a lower priced tier being offered. Got it? So now that I have made that clear more than once perhaps we can move on.

you seem to be the only one who is content being told you must take what you can get and it's the greatest thing ever at the best price ever.

First how is complaining on a messageboard doing anything? Because you're implying that by not complaining I'm "content" and thus the people complaining are actually taking some sort of action. Um...no they aren't.

It's not about being content it's about accepting reality. It's not only people that complain here, but for other services that all they do is complain on a messageboard. As if that will actually do something. Like some CEO reads the board and suddenly has an epiphany "Oh man we have been ripping off our customers, From now on we'll lower prices". I honestly think some people actually believe that is what will happen.

These same people have the ability in many cases to do something that has MUCH better chance of working, which is speaking with their wallets and leaving. Do they ever do it? Nope. Most don't just come back to the board of whatever service they hate being a customer of and make the same complaints over and over and wondering why nothing changes. As long as a company keeps getting you to pay them every month you can complain all you want, why would they care they have your money.

Now some people don't have another choice. Well that's not Charter's fault. How about complaining to your locals leaders and ask why they have not done anything to bring more broadband options to the area? But of course people don't, that might require to going to town hall meetings and such and calling and writing local and state politicians constantly.
Expand your moderator at work


cork1958
Cork
Premium
join:2000-02-26
reply to Dogg

Re: So what happened to speed upgrades?

To hard to get over it and move on when I feel like I'm being molested and picked on by Charter every month. Then we just have to remember some of the idiotic things Charter has done recently. Dropping the direct forum here, no more customer owned modems, etc.

They used to offer choices and had no problems with it and yes, Charter's pricing may be about average, but that leads right back to no choices, which EVERY ONE else has! Heck, even DSL offers SOME choices!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/



88615298
Premium
join:2004-07-28
West Tenness

said by cork1958:

To hard to get over it and move on when I feel like I'm being molested and picked on by Charter every month. Then we just have to remember some of the idiotic things Charter has done recently. Dropping the direct forum here, no more customer owned modems, etc.

They used to offer choices and had no problems with it and yes, Charter's pricing may be about average, but that leads right back to no choices, which EVERY ONE else has! Heck, even DSL offers SOME choices!

At&t does NOT let you use your own equipment and in fact charges $100 for it up front. At least Charter let's you use the modem for free. For the record I'm still using my own modem.

Choices? OK here are my choices for At&t standard pricing

768 kbps $28
1.5 Mbps $36
3 Mbps $41
6 Mbps $46
12 Mbps $51

and if I could get them

18 Mbps $56
24 Mbps $61

These are "choices"? Also I have some friends that live in town where there only "choice" for at&t are the 768 kbps and 1.5 Mbps tier. Let's see $36 for 1.5 Mbps or $55 for 30 Mbps from Charter. At&t's prices are at least $6 a month off from being competitive and the $100 equipment charge is bogus. Not to mention what speeds you can get depend on where in town you live.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

said by 88615298:

At&t does NOT let you use your own equipment and in fact charges $100 for it up front.

Only true for IPDSL connections, due to their use of 802.1x authentication.

If you can still get ADSL/PPPoE over ATM, any ADSL modem will work.

Let's see $36 for 1.5 Mbps or $55 for 30 Mbps from Charter.

$41 for 3 Mbps IPDSL gives me enough speed for my needs, and $14 a month in my pocket. 3 Mbps is what I had at the old residence before kicking AT&T to the curb (albeit, not IPDSL).

Of course, I don't have Charter, but Comcast. Neither will I pay for TV channels I mostly don't watch. After the promotions end, Comcast prices are:

• 25 Mbps - $64.95
• 50 Mbps - $69.99

So even AT&T prices are looking pretty good, here.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Expand your moderator at work

Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter

1 recommendation

reply to haggelz

Re: So what happened to speed upgrades?

said by haggelz:

The fact of the matter is the average person doesnt need 30mbps. Only heavy downloaders and people streaming multiple netflix streams (im talking 2+) really need more than 20mbps.

This is such a misleading idea, you should stop posting it. I live in a household of 2(me and my wife). We have the 100meg tier, and we could not go down to the 30meg tier. I like to game, so, I am downloading games, and running netflix. She also runs netflix, and other streaming services. While 2 netflix streams wont kill off 30mbps, adding in a downloading game, which will eat that netflix bandwidth right up really makes it a huge difference. YOU might not need 20mbps, and most of the time, I do not either, but i WANT faster speeds. Not for now, but for the future, and for the times that we are both home and abusing the internet. If you want slower speeds, feel free to drop to DSL, and get off charter. I want faster speeds. I am considering moving to KS, KS, but housing prices went way up with the Google Fiber rush(housing prices have gone up 20% in the last 4 months). It is very obvious that people want more speed, even those "average" people you seem to think don't need it. If we have the speed, we can find a way to use it. If we never have the speeds, or don't get them, how the hell can better services come about?

SybrrGeek

join:2003-01-06
Waunakee, WI

1 recommendation

reply to haggelz

said by haggelz:

The fact of the matter is the average person doesnt need 30mbps.

And 640k ought to be enough for anybody...


TuPaK

join:2002-07-21
San Gabriel, CA
reply to Metatron2008

I'm waiting for the day fiber comes. It's gonna be a while :/


passerby

join:2013-03-22
Monroe, MI
reply to Chubbysumo

You pretty much described yourself as an above-average user, so haggelz See Profile isn't necessarily wrong. Though, "need 30 Mbps" might easily be replaced by "fully utilize 30 Mbps".


markopoleo

join:2003-04-02
Bonne Terre, MO
reply to Dogg

Most dropped it because of the sudden price increase, which was dumb move on Charter. Most would kept it if not for that.


KoRnGtL15
Premium
join:2007-01-04
Grants Pass, OR

1 edit
reply to Metatron2008

I still want to see upload being increased and upstream bonding. Do those 2 things before raising speeds. Comcast offers 105mb/20mb with their fastest tier. They also have upstream bonding as well. Charter is behind. They are now just getting to 8 channel downstream bonding as it is with certain areas.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

2 edits

I talked to the headend tech that works out of the Waxahachie Texas and Duncanville Texas headends he told me that they are only considered a 550MHz plant in Waxahachie Texas proper even though they have a 750MHz capable plant but here is the kicker I am surprised they even offer DOCSIS 3.0 in this area as they only have 11 QAMs worth of digital video no HD or digital phone so why are some people asking when there will be more speed increases when some areas can barely handle the 30Mbps tier? I was told they have DOCSIS channels on:
Upstream:
21MHz
28MHz

Downstream:
513MHz
519MHz
525MHz
531MHz

I have a feeling that once they go all digital some time around January-March of 2014 they will get 100Mbps, VOD, 140+ HD, and digital phone but it all depends on if they are going to rebuild the system again to 870MHz or leave it as is and put in amps where they need more to be able to crank up to 750MHz or higher I believe they will likely come in a replace the 750MHz gear and put in 1GHz actives most of the trunk/bridger amps are already 860MHz or 1GHz so those could stay as a lot of them were put in during the 2010-2011 time frame when Charter replaced all of the nodes with 1GHz Aurora nodes and got rid of the 550MHz CCOR trunk amps but left in place the 750MHz Line Extenders. I was told the area is budgeted for a full rebuild which likely means that they will replace the 750MHz splitters, directional couplers, line extenders and whatever else is 750MHz left in the system. A couple of months ago they finished replacing and installing many more backup batteries for the system amps which I am taking as the first step in the upgrade process as they did this in the 450MHz areas off of this system as well. Also 1GHz CCOR amps are slowly showing up in the 450MHz areas but that is likely due to amps going bad.

I could see the Waxahachie Texas system doing 8 downstream bonding until they get a full rebuild as they have this plan for the bandwidth:

2-15 analog
16 blank (CLI test channel)
17-40 analog
41 blank
42-47 analog
48-53 digital QAMs
54 analog (450MHz area amp pilot)
55-59 digital QAMs
60-61 analogs
62 Node analyzer
63-69 blank
70 CCOR amp pilot (black carrier)
71 blank
72 DOCSIS
73 DOCSIS
74 DOCSIS
75 DOCSIS
76 blank
77 blank
78 test carrier (top carrier for 550MHz areas)
79-116 unknown blank likely unless there is some sort of test frequency near the top I was told by a system tech they have a test channel on either 94 or 100.
95-98 analog
99 blank

I could see them making:
507MHz
513MHz
519MHz
525MHz
531MHz
537MHz
543MHz
549MHz

all DOCSIS channels and moving the test carrier on 78 to 79.

But this all depends on if the 860MHz hub of Ennis Texas fed from the Waxahachie area headend has any open carriers at the of the system as they have DOCSIS downstream channels on:
807MHz
813MHz
819MHz
825MHz


ve52001

join:2004-05-11
Duncanville, TX
reply to Metatron2008

Yeah, its crazy that some areas have 8 DOCSIS channels now, but areas like mine only has 3. Charter is way behind in some areas. I doubt they do major speed upgrades until they get those areas that badly needed upgraded completed.