Left ViaTalk After 7 Years
Sadly, I have terminated my 7 year use of ViaTalk on Monday due to an unbelievable Triple Play package price over to Xfinity (Comcast). I have been completely happy with ViaTalk (for the most part) for the past 7 years and I loved all the features they offered and honestly that was one reason why I never switched to another VoIP carrier.
I was able to port my number over very easily and on install day for Comcast it was up and running perfectly. The one thing I noticed immediately is that the sound quality is better and cleaner. Also, I have submitted numerous tickets to ViaTalk on an issue with one of my phones displays would light up every 30 seconds for no reason. ViaTalk stated there is nothing that would cause this and something is wrong with the phone or the wiring; even though it worked fine before ViaTalk with Vonage and happened immediately after the ViaTalk install....this no longer happened with Comcast DV.
All in all, I have nothing bad to say about ViaTalk. It worked 90% of the time, some days there would be dead air on the line, but what kept me for so long are the features they offer. I submitted my ticket to cancel service and have sent the phone adapter back; in which I had the original box, adapter, power supply, ethernet cord, and little stand for the adapter.
Thanks for the service ViaTalk!
actions · 2013-Jul-11 12:18 pm · (locked)
Isn't it amazing how we have all learned to save that original stuff..., box, stand and all.
actions · 2013-Jul-12 2:45 pm · (locked)
Cape Canaveral, FL
Glad you found a good deal. Brighthouse keeps trying to buy our business with extreme offers, but the feature set on their phone service does not approach ViaTalk's. As far as call quality goes, once I switched to the higher-quality (and bandwidth) vocoders, the quality was better than landline. I had a similar problem with a 2-line phone I used to use... was able to solve it by turning the VMWI refresh time to 0.
actions · 2013-Jul-14 4:48 pm · (locked)
I had greater success with the Linksys PAP2T instead of the Grandstream hardware (for residences). Also, network quality such as packet loss and latency does affect calls. A managed network with service level agreements is best. Bottom line is there are many factors that affect VOIP call quality. You might have a good deal with Comcast this month but in the long run you will pay more than with VT but I agree as an integrated solution there is only one vendor to call instead of two.
actions · 2013-Jul-29 5:00 pm · (locked)