Small local ISP, unusable for 2+ months, what do I do?
This is going to be a long post, so bear with me:
I'm in a small town in central Oregon, and the options for fast internet access are a company that uses Motorola Canopy (that throttles everything down to less than 1mbps at any sign of network stress), a company that uses 4G modems and has stupidly-low caps, and the local cable company that offers 20mbps connections. Needless to say, I have service through the cable company.
My connection started dropping out every 5min or so back at the beginning of May, so I called them up. A tech was sent out to my house and put an attenuator on my modem. He checked the levels and left. The connection dropped 3 hours later. I called them back couple days later, and was told they were upgrading the system and bumping the 12mbps plan to 20mbps. Since I'm on that plan, I was glad to hear that and let it go, figuring it'd be back in working order within a few days.
Not the case!
The connection remained in the same state for the next two weeks, so I called them up again. This time, they said that they were having problems in my neighborhood and that they were working on it.
I got the modem replaced the next week (Arris WBM760A -> Arris CM820) after they pushed a firmware update to the old one which caused the upstream light to stay solid orange (when it had been green before). This didn't solve the problem. They also said they're still working on the issues in my neighborhood. Lets just say they've been "working on it" since then, because my connection is still 100% unusable.
Here's my question: How do I get these lazy a-holes to actually go out there and fix whatever the problem is? I'd just go with another company, but that's not really an option since the services through the other companies is garbage compared to the cable company.
PashuneCaps stifle innovationPremiumReviews:
An orange light on that modem probably indicates that your upstream has no channel bonding available (only single channel).
Since they're the only real game in town as far as decent internet plans go, your best recourse (unfortunately) is to be persistent but patient with them.
How do your modem stats look? Go to »192.168.100.1/ for SNR, downstream/upstream power, etc.