If you dont know the business dont complain.
Acanac sells you the service of high priced companies at half the cost over their very same lines. If you think that these companies make it easy for Acanac to sell a line, get it installed, and properly running you are naïve. Most of the trouble people encounter with Acanac has nothing to do with them, but the companies that actually own the last mile that Acanac uses. Of course, they don't have great customer service. They have fewer staff, longer wait times, and they often cant give you the answers you are looking for because they forward requests to Bell, Rogers, Cogeco etc and have to wait for THEM to reply. Some places they have to go through distribute, to the line owner, and wait for a reply. So, if you don't understand what you are signing up for, don't complain. The greedy big companies were forced to open their lines so start ups like Acanac could sell discounted service. You may take a while to get connected. You wont have service 24/7. You will get outages from the PARENT company who owns the lines too. I have had them for 3 years, and would recommend them to anyone who has a clue what to expect.
Your welcome, Acanac.
Totally agree, I had the service go down once after a storm here for most of the day on a Saturday, but all of my neighbors using Rogers were also down. Once Rogers fixed the problem, we were all back up and running. Think of Acanac as a rogers customer, they call in and submit a ticket and wait for a response just like everyone else. Except Rogers will put their resellers lower down in the priority list purposely hoping their end users will become frustrated and write negative reviews or switch providers. Bell takes the top notch for slimyness though..