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codyyy

@embarqhsd.net

[Embarq] dsl keeps dropping

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we have been having issues with our dsl off and on for about a month. the dsl will drop randomly and it gets worse when it rains. we have called centurylink 4 times and they say that they set up a ticket for a tech to come out but they never show up. they either call us and say, sorry for the inconvenience your service is now fixed, or i never here from them at all. the last tech that called last week said he would come out and check are lines but he never showed up. idk what else to do, centurylink is are only option and they obviously don't care about us out in the boonies


dondude

join:2005-09-15
Lehigh Acres, FL

Had similar problem. Ended up being bullet bond insulators were fried on the line.
Keep calling, they'll eventually have to send a tech out to your house.



Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
reply to codyyy

Your Downstream Power and attenuation are pretty far out of bounds.
The high attenuation will cause the disconnects that you are seeing.

"The Boonies", how far is that from the CO?
--
"You can observe a lot by watching". Yogi Berra



codyyy

@embarqhsd.net

im about 13000feet from the telco. my line stats are looking better now that it is sunny outside and centurylink actually showed up today after over a week of waiting for them and the tech gave me his number and said to call him when its raining so he can locate the problem, he also said that the last tech that usually comes out doesn't do his job all the time


ArizonaSteve

join:2004-01-31
Apache Junction, AZ

codyyy, 13000' is just on the limit of having it work at all, especially over 50 year old voice quality lines. If you are paying for 5Mb service you might want to switch it to a slower speed like 1.5Mb to save money.



codyyy

@embarqhsd.net

im paying for 4mb its just synced at 4.7mb because of overhead, i know im pretty far away for 4megs but its been pretty solid the past few years except for the past month



Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5

I would for now have the CL tech do hi thing. It looks like it is in damp conditions.

Let him find it.
--
"You can observe a lot by watching". Yogi Berra



Boss302_1970

join:2009-12-11

been dropping here too lately they just plain suck



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to Irish Shark

said by Irish Shark:

Your Downstream Power and attenuation are pretty far out of bounds.
The high attenuation will cause the disconnects that you are seeing.

Output power, probably. Attenuation, not so much.

AT&T ADSL connection.


Alas, Siemens SpeedStream 4100 does not display power level in the GUI; but the connection was rock solid at 3008/512 (the AT&T "Pro" tier) for as long as we had it.

A ZTE 831II ADSL2+ modem on the same loop shows power at ~12.9 dBm:

Sonic.net


The "Fusion" (ADSL2+) connection is just as solid as the former AT&T ADSL connection.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5

NormanS See Profile I recant on the Attenuation Signal. But it looks like the SNR is slightly out of bounds.

Attenuation - should be 56 dB downstream, 37 dB upstream
Noise margin - 12 dB or higher, for both downstream and upstream


PhoneDude

join:2013-05-03
Houston, TX

FYI, CLNK uses 9 dB for SNR & 60 db for attenuation (in general).